If you experience problems using support technologies and a screen reader when visiting SAQ.com websites, creating an account or shopping online, please contact the SAQ Customer Relations Centre.
SAQ Customer Relations Centre
Monday to Wednesday: 8:30 a.m. to 6 p.m.
Thursday and Friday: 8:30 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m.
Montreal area: 514 254-2020
Elsewhere in Quebec, toll free: 1 866 873-2020
Accessibility of the SAQ.com website
The SAQ.com website has been designed to comply with the Standards sur l’accessibilité d’un site Web (SGQRI 008-01) adopted by the Conseil du trésor du gouvernement du Québec.
Transactional functionalities such as My Account, My Cart, Find an outlet, Search, etc., have been validated in compliance with the accessibility standards with the NVDA screen reader. However, the e-commerce platform framework supporting SAQ.com website can cause some navigation problems when using tabulation or some screen readers.
Take note that the SAQ does not apply the standards regarding accessibility for downloadable files (SGQRI 008-002) or multimedia components (SGQRI 008-003), considering the limited number of these documents available on SAQ.com.
Description of SAQ.com website accessibility components
- Main navigation uses a menu with text hyperlinks that is available on all pages and identical across the site.
- Content is given a standardized graphic treatment coherent from section to section.
- The visual presentation of the entire website is managed using cascading style sheets (CSS).
- Style sheets are used to change colours and the appearance of content and text.
- The icon with replacement text is used to identify all links that open in a new window.
- Screen reader-friendly text equivalents are provided for all major graphic components (photos, images, graphics and icons).
- Text and background are in contrasting colours, with a contrast ratio of at least 4.5 to 1.
- Multimedia documents and visual animations are free of blinking and distracting movements.
- A hyperlink to the Accessibility page is permanently located at the top of all pages on the website. The link is accessible using tabbing navigation, is easily readable by screen readers and is visible with the style sheet deactivated.
- A hyperlink to the Accessibility page is permanently displayed in the footer at the bottom of every page.
- A hyperlink to the navigable Site Map is permanently located in the website’s header. The link is accessible using tabbing navigation, is easily readable by screen readers and is visible with the style sheet deactivated.
- A hyperlink that provides access to mid-page content without having to use the top-of-page menu is permanently located at the top of pages and is accessible using tabbing navigation, is easily readable by screen readers and is visible with the style sheet deactivated.
- Clear and logical hierarchical identification of content using titles and subtitles.
- Each page has a main title that clearly summarizes the page’s content.
- The page title is shown on the browser’s title bar or tab, identifying the content and purpose of the currently displayed page.
- The font size for all text on a page, except the header and footer, can be increased or decreased.
- Icons permanently displayed in the upper right corner of each content page allow users to quickly change the text size.
- The first A reduces the default font size to 85%.
- The second A is the default font size, i.e. 11 pixels.
- The third A increases the default font size to 115%.
- The fourth A increases the default font size to 130%, which displays characters about twice as large as the default font size.
- When the style sheets are deactivated, all content is displayed as black characters on a white background.
- Logical top-to-bottom presentation of content when users navigate using the Tab key or deactivate the style sheets (does not apply to some pages).
- Significant graphic components such as photos, images, graphics and icons are accompanied by a text message explaining their purpose. This gives visually impaired visitors access to the information conveyed by the image (for example, the details of a promotion described in a banner).
- Some visuals and videos on the site use Flash (for example, the picture zoom feature and the video player), which may be an obstacle to accessibility. In such cases, a notice has been added to warn users.
Tools used to verify content accessibility
Color Contrast Analyser