Wine bottles

Individuals

The SAQ offers you a wide range of services to meet your needs and answer your questions about wine.

 

How to make a private order
  • Read the Private Order Policy (PDF - 55 KB);
  • Obtain from the supplier the information* required to fill out the private order form; 
  • Make a minimum purchase of $150 per product, based on the supplier’s price;
    • Note that the following charges will be added to the price obtained from the supplier: shipping charges, customs clearance fees, applicable taxes and the SAQ’s markup. It is recommended that you request an estimated retail price before submitting your order.
  • Make a deposit equal to 80% of the value of the order at the supplier’s selling price;
  • Read the Estimated Times for Product Availability (19 KB) and terms of sale;
  • Call the Customer Relations Centre at 514 254-6000 or 1 866 873-2020 to obtain a user code, a password and more detailed information;
  • Submit your private order request using the online formThis link will open in a new window..

 

*Please see the required information section.

Required information
  • Your user name and password
  • The supplier’s name and contact information (business and pick-up addresses)
  • The product’s commercial name, country of origin, colour and vintage (if applicable)
  • The product’s format (bottle/container size)
  • The percentage of alcohol
  • The number of bottles/containers per case
  • The supplier’s price and currency

 

The SAQ will coordinate ordering, pickup and transportation and will inform you when your order has arrived.

Return policy for private order products

Can defective products be returned?

 

The SAQ provides a one-year guarantee against any defects in products sold on a private order basis. Only reimbursements, not refunds, are offered for defective products. To return a defective private order product, speak with an SAQ outlet if you are an individual or the Montreal Centre de relation clientèle at 514 254-8686 if you are a permit holder.

 

Can products in good condition be returned?

 

The SAQ does not allow this type of return for private order products.

Information

For more information, call our Customer Relations Centre at 514 254-2020 or 1 866 873-2020.

Documentation

 

A website is available to simplify the importation process. It replaces the Customs Department’s customer service counter and lets you obtain an electronic importation authorization.

 

 

Bringing a wine collection back to Quebec

You’ve been living abroad and have put together a wine collection that you wouldn’t give up for anything in the world? Don’t worry! You can bring back to Quebec the contents of a wine cellar patiently built up over your years abroad.

You can bring a wine collection with you to Quebec if you are:

 

  • an immigrant;
  • a temporary resident;
  • a Canadian citizen who has been living abroad for more than one year.

 

Conditions

To bring an alcoholic beverage collection into the country, you must have owned the alcoholic beverages in question for at least three months prior to your departure for Canada. Any beverage purchased less than three months before your departure cannot be considered part of the collection.

The alcoholic beverages must:

  • be imported no more than one year after your arrival in Canada;
  • accompany your personal effects;
  • arrive as a single shipment;
  • not constitute the larger share of your personal effects in either value or quantity.
Quantities allowed
  • Only one beverage collection may be brought into Canada per family.
  • For Canadian citizens, the collection is limited to 180 litres of alcoholic beverages (beer, wine and spirits) for each full year spent aboard, up to a maximum of 540 litres.
  • For immigrants, the collection is limited to 540 litres.
  • For temporary residents, the collection is limited to 90 litres (beer, wine and spirits) for each year of authorized stay, provided the beverages have been acquired at least three months prior to departure for Canada.
  • Beverages not counted as part of the collection and considered as overage are subject to the Société des alcools du Québec’s other importation rules.
Procedure

If you wish to bring an alcoholic beverage collection with you to Quebec, inquire in advance at the SAQ about the applicable procedures and conditions. When your personal effects arrive in Quebec, Canada Customs will require the SAQ’s authorization in order to release the beverages. To obtain the importation authorization, you will have to provide:

  • an attestation of your stay aboard, an immigration certificate or a residence permit, as applicable;
  • a shipping document for your personal effects;
  • a list of the alcoholic beverages making up the collection.

 

The SAQ collects a reduced markup on beverages that are part of a collection. It also collects the specific tax, the goods and services tax (GST) and the Quebec sales tax (QST).

 

Type

Markup

Specific tax

GST

QST

Wine $3/litre $1.40/litre 5% 9.975%
Spirits $5/litre $1.40/litre 5% 9.975%
Beer $3/litre $0.63/litre 5% 9.975%


In other words, the SAQ will collect $3,79 on a 750 ml bottle of wine and $5.52 on a 750 ml bottle of spirits.

 

Federal duties and taxes are assessed on top of the markup and taxes paid to the Société des alcools du Québec and apply in full to all alcoholic beverages. These duties and taxes are paid to the Government of Canada when you clear your beverages through customs.

 

Alcoholic beverages in excess of the quantities listed above are not considered part of the collection and may be treated differently by the SAQ. That is why a detailed list must be provided. Invoices or proof of purchase may be required in such cases.

For more information

Dou you have questions? Contact us:

Telephone: 514 254-6000, ext. 5563
Email: importationtiers@saq.qc.ca

 

For more information about Government of Canada taxes and duties, contact the Canada Border Services AgencyThis link will open in a new window. at 1 800 959-2036

 

 

Travel abroad

When returning to Quebec from a trip abroad, you can bring limited amounts of alcoholic beverages back with you.

 

Quantities allowed

After being out of the country for 48 hours or longer, you can bring back up to 1.5 litres of wine or 1.14 litres of sprits or twenty-four 355 ml (12 oz) cans/bottles of beer without having to pay duties, taxes or markup.

Provided you pay the taxes and the SAQ’s markup, you can also bring back another 9 litres of alcoholic beverages (equivalent to a case of twelve 750 ml bottles).

In addition to federal taxes and duties, customs officials at the border will collect, on behalf of the SAQ, a markup that depends on the type and value of the alcoholic beverages as well as the applicable provincial taxes.

 

For more information, contact the Canada Border Services AgencyThis link will open in a new window. at 1 800 959-2036.

 

After your trip abroad, if the quantity of alcoholic beverages that you import exceeds the limits specified above, or if you are bringing in alcoholic beverages after a stay of less than 48 hours, you will have to obtain an electronic authorization.

For more information

Do you have questions? Contact us:


Telephone: 514 254-6000, ext. 5563
Email: importationtiers@saq.qc.ca

 

Once the SAQ has authorized the importation, only parcels shipped using a private carrier can be delivered to you. Canada Post systematically refuses to import alcoholic beverages for private individuals and any such parcels will be either returned to the sender or destroyed.

 

 

Obtaining authorization to bring alcoholic beverages into Quebec

45 litres or less

Here is how to retrieve them:

1.    You must obtain an electronic authorization from the SAQ and present it to the border services agent accompanied by the following supporting documents:

  • the commercial or pro forma invoice specifying the number of bottles/containers, a description of the products, the bottle/container size and their customs value (value for duty);
  • the corresponding shipping document for the means of transport used, i.e. an air freight bill for air shipments, a bill of lading for overseas shipments or a cargo manifest for land shipments.

 

For more information, contact us:

Telephone: 514 254-6000, ext. 5563
Email: importationtiers@saq.qc.ca

 

2.    You must then pay the markup, which depends on the type and value of the imported beverages, the specific tax, the goods and services tax (GST) and the Quebec sales tax (QST). Federal duties and taxes are assessed on top of the markup and taxes paid to the Société des alcools du Québec and apply in full to all alcoholic beverages. These duties and taxes are payable to the Canada Revenue Agency when you clear the beverages through customs.

 

For more information, contact the Canada Border Services Agency at 1 800 959-2036.

 

Be aware that, once the SAQ has authorized the importation, only parcels shipped using a private carrier can be delivered to you. Canada Post systematically refuses to import alcoholic beverages for private individuals and any such parcels will be either returned to the sender or destroyed.

 

Type Markup Specific tax GST QST
Wine Varies according to the product’s value $1.40/litre 5% 9.975%
Spirits Varies according to the product’s value $1.40/litre 5% 9.975%
Beer Varies according to the product’s value $0.63/litre 5% 9.975%
More than 45 litres

If you are having more than 45 litres of alcoholic beverages brought in, please contact our Customer Relations Centre at 514 254-2020 or 1 866 873-2020.