Terms and Conditions of Outlet Sales

Product Availability

Availability of products in outlets is shown in real-time on SAQ.com. However, since we cannot guarantee availability of these products, we suggest you check with outlet personnel beforehand. The SAQ waives any liability in case of inventory shortages

 

Price Policy

  • The prices indicated on the SAQ.com site are those established for consumer sales.
  • The applicable sales taxes are included in the prices displayed.
  • SAQ.com reserves the right to modify the prices of products available on its site at any time, without prior notice.
  • All prices quoted on the SAQ.com site are in Canadian dollars.
  • The prices of products available on SAQ.com may differ from those posted in SAQ outlets.
  • To make up for unpredictable fluctuations in the market, the SAQ reserves the right to modify the prices of products available on its site at any time, without prior notice.

 

Payment Options

Purchases made at SAQ outlets may be paid for with cash, certified cheque, postal money order, Interac debit card or credit card (MasterCard, Visa and American Express). SAQ gift cards are also an accepted payment option.

 

Refund Policy in Outlets

The SAQ exchanges or refunds any product purchased in an SAQ outlet less than a year before. The exchange or refund can be handled at the outlet of your choosing, even if the purchase was made in another sales point in Quebec (outlet, agency or grocery store*). Because the returned product must be able to be put on sale immediately, both the bottle and label must be in good condition. You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional.

 

The SAQ will also exchange or refund any defective product, provided the bottle is three-quarters full and was purchased less than a year before. You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional. If you purchased the product online, please see the SAQ.com Refund Policy.

 

A specific exchange and refund policy applies to permit holders. For more information, contact the Centre de relation clientèle - Restauration at 514 254-8686 or 1 888 554-8686 (Montreal area) or at 418 654-2950 or 1 888 654-2950 (Quebec City area).

 

*The following policy applies to products purchased in a grocery or convenience store: if the product is defective, it may be exchanged or refunded at the SAQ outlet of your choosing. If the product hasn’t been opened, you must go to the grocery store or convenience store where you purchased it to obtain an exchange or a refund.