Frequently asked questions

SAQ Inspire

What is SAQ Inspire?
  1. SAQ Inspire: An overview

    SAQ Inspire offers a new personalized experience that evolves along with your preferences and enhances your discoveries.

     

    With SAQ Inspire, inspiration and guidance are always at your disposal. You can enjoy access to content that matches your tastes, as well as earn points that can be exchanged for discounts and other perks.

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  3. What are the advantages of signing up?

    Because every customer is unique, the SAQ is offering a new experience that matches your tastes like never before.

     

    • Once your profile has been created on SAQinspire.com, you’ll receive content related to your tastes and your interests: tips, recipe ideas, new arrivals, contests, limited-time promotions, personalized offers and more.
    • Along with receiving promotions, you’ll earn points on all products purchased in an SAQ store or on SAQ.com, and on certain services like the Ateliers SAQ by ITHQ (Institut de tourisme et d’hôtellerie du Québec). You can also redeem points when you want to reduce your bill.
    • You can consult your points balance, your promotions, your purchase history, your points statement and much more in the My account section in SAQ.com.
    • If you want, you can let one of our employees take a quick look at your summarized profile when you’re in store so you can receive even more highly personalized service.
    • You can take advantage of a wide range of benefits over time, all focused on enjoyment and discovery.
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  5. Is it free?

    Yes! Signing up for SAQ Inspire doesn’t cost a cent.

Signing up
  1. How can I register for SAQ Inspire?

    It’s easy. There are two ways:

    • Register online

      Once you fill out the registration form at SAQ.com and choose to register to SAQ Inspire, you’ll receive a temporary code. Print out the code or email it to yourself, and present it in an SAQ store. You can then obtain one or two Inspire cards—whatever suits your needs.

    • Register in store

      Visit a store and give your email address at the register. In return, we’ll give you one or two Inspire cards, depending on your needs. Then go to SAQ.com to complete your registration.

     

    Note: If you already have an SAQ.com account, we recommend you use the same email address to register for SAQ Inspire.

     

    If you don’t have an email address, you can register while contacting our Customer relation center at 1 866 873 2020

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  3. Is there an age requirement to register for SAQ Inspire?

    You must be 18 or older to register.

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  5. Why does an SAQ.com account automatically get created for me when I register for SAQ Inspire?

    Simple: to allow you to shop at SAQ.com and earn points. That way you won't have to go through an extra step when you make your first online order.

     

    This account also allows you to consult the status of your orders, the history of your SAQ.com purchases and the availability of products at your favourite stores. You can also manage your favourite recipes and products and take advantage of SAQ Inspire benefits.

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  7. I already have an SAQ.com account. What happens if I register for SAQ Inspire?

    When you register for SAQ Inspire, all you have to do is enter the same email address you use for your SAQ.com account. The two accounts will then be linked, and you'll only have to answer a few questions to complete your registration for SAQ Inspire.

     

    However, if you register for SAQ Inspire with a different email address, a second SAQ.com account will be created. Which means it won't be possible to earn points on your online orders through your existing SAQ.com account.

     

    We recommend using the same email address for SAQ.com and SAQ Inspire. This will optimize your experience and give you more advantages.

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  9. I'm already an SAQ Signature Services member. What happens if I register for SAQ Inspire?

    When you register for SAQ Inspire, all you have to do is enter the same email address you use for your SAQ Signature Services account. The two accounts will be linked, and you can earn points on the purchases you make using the SAQ Signature Services web application.

     

    However, if you register for SAQ Inspire using a different email address, your two accounts will not be linked. Which means it won’t be possible to earn points on the purchases you make using the SAQ Signature Services web application.

     

    We recommend you use the same email address for SAQ Signature Services and SAQ Inspire. This will optimize your experience and give you more benefits.

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  11. Why do I need to provide my email address?

    Your email address will be your username to log in to SAQ Inspire and SAQ.COM. This is also the address where you’ll receive SAQ emails for promotions, personalized offers, tips and event invitations—all based on your tastes and interests. You can unsubscribe from our communications at any time by changing the preferences on the Personal Informations page in your SAQ.COM account or by clicking “Unsubscribe” at the bottom of one of our emails.

     

    If you register without an email address, you will not have access to your SAQ.COM account and SAQ Inspire pages and you will not receive emails which may contain promotional offers from the SAQ.

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  13. Can I have more than one Inspire card under my account?

    Yes! You can have up to two cards under the same account. You can choose to do so when you pick up your card in store—but you can't add a second card after you pick the first one up.

     

    Note: Only the account holder can access the SAQ Inspire space, receive our emails and manage the account. You can’t add a second email address to your account.

     

    The holder of the second Inspire card must be 18 or older, act as an individual and meet the other registration and participation conditions. When two (2) cards are associated with an account, points are earned into the account by the two (2) cardholders and can be redeemed entirely or partially only by the primary cardholder. The SAQ reserves the right to require photo ID from the person asking to redeem points.

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  15. Where can I pick up my Inspire card?

    In any SAQ or SAQ Classique, Sélection, Express, Dépôt and Signature store. Simply present your temporary code to obtain one or two Inspire cards, depending on your needs.

     

    Important
    Your temporary code will only be accepted if it’s printed or displayed on your mobile device. You must present one of the following two items:

    - The email with your temporary code
    or
    - Your temporary code, displayed in your SAQ Inspire space or in your My account section in SAQ.com.

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  17. Can I use the same email address for two SAQ Inspire accounts?

    No. You can only create one SAQ Inspire account per email address.

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  19. Can I register for SAQ Inspire without an email address?

    Yes. If you don’t have an email address, you can register while contacting our Customer relation center at 1 866 873 2020.

     

    However, if you don't have one, we invite you to create one free of charge through a complimentary email service to have the chance to experience the new experience that matches your tastes like never before.

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  21. How can I be sure my personal information will remain confidential?

    The SAQ processes your information very carefully and makes sure to respect all confidentiality regulations. Please read our confidentiality policy for more details.

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  23. What is a temporary code?

    It's a 20-digit code that’s created automatically when you register online. You’ll need this code to pick up your Inspire card(s) in store. The code can be found in your SAQ Inspire space or in the My account section in SAQ.com.

     

    To obtain your card(s), present your temporary code in store in one of two forms:*

    - In the email showing your temporary code
    or
    - In your SAQ Inspire space displaying your temporary code

    *Only these proofs of registration, printed or displayed on a mobile device, will be accepted.

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  25. I lost my temporary code. Can I reprint it?

    Absolutely. Just log in to My account section in SAQ.com, click on “Print my temporary code,” and voilà! You can reprint it as many times as you want, as long as you haven’t picked up your card(s) in store.

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  27. I registered online. Will I receive my Inspire card in the mail?

    We don't send any cards by mail. If you registered online, you have to go to a store and present your temporary code at the register to pick up your Inspire card(s). Log in to My Account section in SAQ.com to print or email the temporary code issued to you when you signed up.

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  29. I have a liquor permit. Can I register for SAQ Inspire?

    No. Only individuals can register for SAQ Inspire.

     

    A person acting as a permit holder, an authorized distributor, an agent license holder, a ship supplier, a member or agent of a foreign representation or an international governmental organization, a member of the clergy, or a person acting in any capacity or status other than as an individual, cannot register or participate.

     

    The same applies to companies, joint ventures, partners, groups, associations and other legal entities.

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  31. I am not a Quebec resident. Can I still register?

    We’re happy to say you can! The SAQ Inspire experience is accessible to many. As long as you’re 18 or older and acting as an individual, regardless of your province or country of residence, you can enjoy all the benefits of SAQ Inspire.

     

    All you have to do is register in store or on SAQ.com. You can then start earning points on your in-store or online orders.

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  33. I’m a Aboriginal. Can I still register?

    Yes. You can register.

     

    To earn points you must pass your purchases at the cash register, present your valid Inspire card before the end of the transaction and pay taxes. You will earn your points immediately. Later, you can claim your taxes by yourself. If you prefer a bill that excludes taxes, you will not be allowed to earn points.

     

    It’s up to you to choose your method of payment.

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  35. Can I register for SAQ Inspire more than once by using different email addresses, so I can get more bonus points?

    No. The creation of multiple accounts associated to the same client is strictly forbidden. Thus, in any time, you don’t have the right to have more than one active account associated with your person.

My points: Earning
  1. What’s the difference between basic points and base points?

    You accumulate base points for each dollar of the net value spent on all your eligible purchases.

     

    You can accumulate bonus points along with base points by taking advantage of promotional offers. The number of bonus points awarded varies according to the promotions and the purchases made.

     

    The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

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  3. How many base points can I earn for my purchases?

    You earn five points for each dollar of the net value for all eligible purchases made in any SAQ Classique, Sélection, Express or Signature store, as well as at SAQ.com or through the SAQ Signature Services web application. In the SAQ Dépôt stores, the base points are issued according to the number of eligible products purchased at the rate of 500 points for the first 23 eligible products purchased and 500 additional points for every purchase of 12 additional eligible products.

     

    The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

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  5. How are base points calculated?

    You receive five points for each dollar of the net value spent, except in SAQ Dépôt stores.

     

    The points are awarded according to the net value of eligible purchases and rounded to a whole number.

    - If the value is 0.5 or higher, the decimal is rounded up.

    - If the value is 0.49 or lower, the decimal is rounded down.

     

    For example, if you buy a product with a value of $12:

    Value of product
    $12
    Total taxes
    $1.56
    Specific tax
    $1.05
    Net value (eligible amount)
    $9.39
    base points
    ($9.39 x 5 =) 46.95 points
    Points awarded to the account
    47 points

     

    The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

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  7. How are base points calculated in the SAQ Dépôt stores?

    In the SAQ Dépôt stores, the base points are issued according to the number of eligible products purchased at the rate of 500 points for the first 23 eligible products purchased and 500 additional points for every purchase of 12 additional eligible products.

     

    This a summary of the offer:

    Number of products purchased
    Number of points earned
    Between 1 and 23 products
    500 points
    Between 24 and 35 products
    1000 points
    Between 36 and 47 products
    1500 points
    Between 48 and 59 products
    2000 points
    And so on…

     

    So, if you purchased 14 products, you will earn 500 points for your transaction.

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  9. What do I have to do to earn points?

    To earn points you must purchase products or services (for example, Ateliers SAQ by ITHQ) in store or online.

     

    For example, if you make a purchase in store, simply present your valid Inspire card before the end of each transaction to earn points immediately. Points for purchases made at SAQ.com and through the SAQ Signature Services web application are awarded after a short interval.

     

    Just be sure to follow the procedures, since points cannot be awarded retroactively.

     

    At all times, it is strictly forbidden to present your Inspire card during a transaction that is not yours. Even if the person offers it to you nicely.

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  11. Can I earn points online?

    Yes, you can. To earn points at SAQ.com or through the SAQ Signature Services web application, you have to log in using the same authentication email address as your SAQ Inspire account.

     

    Note: You need to activate your SAQ.com account to earn points online.

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  13. What is the specific tax?

    When you buy alcoholic products in Quebec, you have to pay a specific tax in addition to GST and QST. This tax is determined by government authorities based on the nature or category of the products.

     

    At the SAQ, taxes are included in all displayed prices. The SAQ Inspire experience doesn’t allow you to earn points on the tax—the standard GST and QST and the specific tax on alcoholic products—for your purchases. The amount eligible for earning points is shown on your receipt.

     

    To calculate base points, a fixed rate equal to the specific tax is deducted from the price of all products and services purchased in store, on SAQ.com and through the SAQ Signature Services web application. The rate may vary.

     

    The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

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  15. What is the specific tax rate?

    The current rate is $1.05 per product or service purchased in store, on SAQ.com and through the SAQ Signature Services web application. This rate may vary.

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  17. Can I earn points on every single thing I purchase at the SAQ?

    Almost! You can’t earn points on:

    • Gift cards
    • Cards for sponsored events
    • Cellar rentals
    • Any SAQ Signature store tasting events
    • Any product or service for which a personalized receipt is issued
    • Any product or service designated as excluded by the SAQ (for example, during a promotion)
    • Any product that is or may be excluded due to current legislation
    • Any product from the Vin en vrac banner

     

    Also, no points will be awarded on shipping costs, donations for fundraising campaigns, deposits on beer bottles and cans or cash withdrawals with a purchase.

     

    In the case of SAQ Services Signature vineyard tour, you only accumulate points on all or portion paid with the following payment methods : cash, debit and credit . You can’t earn points on all or portion paid by another payment method, as points from a rewards program.

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  19. Can I share my account to earn more points more quickly?

    When you pick up your card at the store, you can add a second person to your account. You can therefore allow one other person (who’s 18 or older, acts as an individual and meets the other conditions for registration and participation) to use the second card to earn points through your account. However, only the primary cardholder can redeem points.

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  21. Can I transfer my unused points to a friend?

    No. Points are non-transferable.

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  23. Where can I see my points balance?

    Online:
    You’ll find your points balance in your SAQ.com account, in the pages My space – my promotions, Points statement and Purchase history as well as in the emails we send you.

     

    In stores:
    You can ask an employee to access your summarised profile so you can find out your balance.

     

    Your balance is also clearly indicated on your receipt every time you use your Inspire card for a transaction.

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  25. Can I see all my Inspire transactions?

    Yes! In the Points statement page of your SAQ.com account you will find all your Inspire transactions for which you used your Inspire card.

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  27. I bought a product on SAQ.com. Why hasn't my points balance changed?

    If you make an order on SAQ.com, your points will be awarded the evening after the receipt of payment by credit card—that is, when your order has been prepared and is ready to be shipped.

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  29. I bought a product from Le Courrier vinicole. Why hasn’t my balance changed?

    If you make a purchase from Le Courrier vinicole, your points will be awarded the evening after you pick up your order in an store.

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  31. If I attend a SAQ Signature Services event, when will I receive my points?

    For SAQ Signature Services events, such as gourmet evenings, La Grande Dégustation and vineyard tours, your points will be awarded within 7 business days after the event is held.

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  33. If I purchase an Ateliers SAQ by ITHQ or go on a wine tour, when will I receive my points?

    Your points will be awarded after the eventis held.

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  35. Can I earn points in any SAQ store?

    You can earn points in any SAQ or SAQ Classique, Sélection, Express, Dépôt and Signature store. You can also earn them at SAQ.com and through the SAQ Signature Services web application.

     

    You can’t earn points in Agences SAQ, SAQ Restauration or Vin en vrac stores.

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  37. Can I earn points from other participating partners?

    The Institut de tourisme et d’hôtellerie du Québec (ITHQ) is currently the only partner that awards points, and only in the context of the Ateliers SAQ by ITHQ and wine-and-food pairing workshops.

     

    If you purchase in one of the Ateliers, the points will be awarded after the event.

     

    We are, however, actively working on developing new partnerships. Keep reading the SAQ Inspire newsletter to stay informed!

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  39. Oops—I forgot my card. Can I still earn my points?

    If you don’t show your card before the end of the transaction in the store, you can’t earn points—even if you remember right after. However, the cashier will ask for your card before finishing the transaction.

     

    The same principle applies online on SAQ.com and on the SAQ Signature Services web application: to earn points, you have to log in to your account linked to the SAQ Inspire account before the end of the transaction. The same rule applies for the Ateliers SAQ by ITHQ. If you do not register your number of your Inspire card at the time of your registration, il will be impossible for you to obtain your points afterwards.

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  41. If we offer it to me, can I present my Inspire card in the transaction of another person?

    At all times, it is strictly forbidden to present your Inspire card during a transaction that is not yours. Even if the person offers it to you nicely.

     

    Furthermore, that wouldn’t be beneficial for you. You would negatively influence your personalized experience with purchases that don’t necesserily correspond to your profile.

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  43. As an Aboriginal, how can I earn points?

    To earn points you must pass your purchases at the cash register, present your valid Inspire card before the end of the transaction and pay taxes. You will earn your base and bonus points immediately. Later, you can claim your taxes by yourself.

     

    If you prefer a bill that excludes taxes, you will not be allowed to earn base or bonus points on your purchase.

     

    It is up to you to choose your method of payment.

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My points: Redeeming
  1. Where can I redeem my points?

    You can redeem your points at any SAQ or SAQ Classique, Sélection, Express, Dépôt or Signature store.

     

    You can’t redeem your points on SAQ.com or through the SAQ Signature Services web application, even though you can earn points through them.

     

    Agences SAQ, SAQ Restauration and Vin en vrac stores, as well as services and products for private orders, are excluded from the SAQ Inspire experience. You can’t earn or redeem points through them.

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  3. How can I redeem my points?

    You can use your points to reduce your bill, or pay it outright in any SAQ store other than Agences SAQ, SAQ Restauration and Vin en vrac stores.

     

    To do this, show your card before the end of the transaction, as per the instructions.

     

    • To redeem your points, you must have completed your registration by filling out the registration form on SAQinspire.com.
    • You must have a minimum of 1,000 points in your account.
    • You have to redeem the entire balance of your points up to the total amount owing.
    • In order to insure that the use of points for the payment of goods and services is made by the member himself, the SAQ reserves the right to require photo ID from the person asking to redeem points.
    • When two (2) cards are associated with an account, points are earned into the account by the two (2) cardholders and can be redeemed entirely or partially only by the primary cardholder.

     

    Important: The points have no cash value; they can only be exchanged for SAQ products or services. So you can’t exchange a number of points greater than the amount of your transaction. For example, you can use a maximum of 10,000 points for a purchase of $10.00. But you can’t exchange 15,000 points to receive $5.00 in cash.

  4.  

  5. What is the exchange value for points?

    As soon as you reach 1,000 points, you can redeem them. So:
    - 1,000 points = $1 discount
    - 2,000 points = $2 discount
    - 5,000 points = $5 discount
    - 10,000 points = $10 discount

     

    Note: You need to redeem your entire balance unless its value is greater than the amount of your purchase. For example, if you have 1,900 points, you need to redeem all of them in order to get $1.90 off your bill.

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  7. How can I calculate the value of my points?

    Divide your points balance by 1,000 and keep the first 2 decimal to evaluate your exchange value. The remaining digit, the 3rd decimal, will not be considered in the redeem and will remain in the account balance for a future redeem.

     

    For example, if you have a balance of 4,527 points, the exchange value is $4,52, applicable to a purchase and 7 points will remain in the account balance after the redeem.

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  9. When can I start using my points?

    To be able to use your points as a method of payment during a transaction, you must have a minimum balance of 1,000 points and have completed your registration by filling out the registration form at SAQ.com.

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  11. What can I buy with my points?

    You can buy any product available in stores, except for gift cards. However, if you pay for a purchase with a gift card, you earn points.

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  13. Can I use the points I earn when making a purchase for that same purchase?

    No. Points earned are awarded to your account once the transaction has been completed. You can therefore only put them towards a future purchase.

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  15. Can I use points from two Inspire cards linked to two different accounts to pay my bill?

    No. You can use your points only once per transaction, and you can only use one Inspire card per transaction.

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  17. What happens if my points balance is greater than the total value of my purchase?

    Only the points value equivalent to the amount of your purchase will be deducted from your balance.

     

    For instance, if your balance shows 15,350 points and your bill is $10, then 10,000 points (a value of $10) will be deducted from your balance. You will then have 5,350 points left in your account.

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  19. Can I redeem only a part of my points balance?

    When you use your points, you can’t split up your balance. The only time you don’t have to exchange your entire balance is when the amount of your purchase is less than your points balance.

     

    Here’s an example: let’s say your bill totals $10 and your balance shows 4,000 points. If you decide to use your points to pay, you can’t use 2,000 points to save $2 and keep 2,000 points for later. You have to use all your points, which will save you $4 on your bill.

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  21. I received bonus points, but I haven’t seen any promotions. Is that possible?

    Absolutely! You don’t have to present a coupon or activate promotional offers to receive bonus points. It happens automatically. The SAQ awards points to your account as soon as you buy a product on promotion for which you’re eligible.

     

    Consult the page My space – My promotions in your SAQ.com account to learn about ongoing promotions. It will help you maximize your points while buying products that interest you.

  22.  

  23. Do points have an expiry date?

    No. As long as your account is active, you won’t lose the points you’ve earned, even if they’ve been in your account for a very long time.

     

    However, you need to make sure your account remains active, or it may be deactivated. If your account is inactive for two years, your account will be closed and your points will be cancelled.

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My points: Returning and exchanging products and services
  1. What happens to the points I’ve earned if I get a refund for a product?

    When a refund takes place, the number of points awarded (base points and bonus points) during the original transaction will be deducted from your balance.

     

    For more details on returns and exchanges for eligible products and services, see the SAQ Refund Policy and the refund policies of authorized partners, if applicable.

    refunds in store

     

    SAQ.com refunds

  2.  

  3. I want to return a product that I paid for with my points. Will my points be reimbursed?

    The amount of points you used will either be reimbursed in cash or via an SAQ gift card, depending on the situation:

     

    If the value of points used is less than $10, you’ll get a reimbursement in cash.

     

    If the value of points used is equal to or higher than $10, you’ll receive an SAQ gift card for the equivalent value.

  4.  

  5. What happens to my points balance if I exchange a product for another product of a higher value?

    The number of points corresponding to the value of the difference will be added to your balance. For example, if you exchange a product with a $10 value for another product with a $15 value, you’ll earn points on the extra $5 paid, i.e., 25 points.

     

    If the new product is part of a promotion, you’ll also receive the applicable bonus points.

  6.  

  7. What will happen to my points balance if I exchange a product for another of a lower value?

    The SAQ will reduce your points balance by the number of points (base points and bonus points) corresponding to the difference between the two products.

  8.  

  9. What happens if the return or exchange is made in an SAQ Dépôt store?

    For refunds, the number of points awarded during the transaction will be deducted from your balance.

     

    For exchanges, you’ll keep all the points that you earned.

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My personal space (my account)
  1. Can I link my account with my spouse’s account?

    It isn’t possible to link accounts. However, if you added a second card when you opened your account, you can give it to your spouse so you can earn and redeem points under a single account.

  2.  

  3. I’ve decided I want a second card after all. Is it possible?

    You can only add a second card to your account when you pick up your card in an store. You can’t add one later.

  4.  

  5. Is there a difference between the email I use for communication and the one used for authentication?

    Your communication email is the one you provided when you registered for SAQ Inspire; you can find it in your SAQ.com account, at the bottom of the Personal Information page.  This is the email address we’ll use to send you promotions and personalized offers. You can change it at any time.

     

    Your authentication email is the one you use to open sessions in your SAQ.com account. The SAQ will use this email address to confirm your SAQ.com orders and to allow you to reset your password.

     

    When you register, these two addresses will be the same. You can change your communication address later on. However, to optimize your experience, we suggest you keep the same email address.

  6.  

  7. How can I access my SAQ Inspire space (My account)?

    Log in directly via SAQ.com.

     

    From the My Account menu of the SAQ.com header, you will have access to the SAQ Inspire pages. If you have two cards associated with your account, note that only the account holder is authorized to make orders on SAQ.com, with his or her SAQ.com account that is linked to the SAQ Inspire account.

     

    Note: If you register without an email address, you will not have access to your SAQ Inspire space.

  8.  

  9. I’m moving. How do I change my mailing address?

    Simple: go to the “Personal information” section in your SAQ.com account to change your mailing address in just a few seconds.

  10.  

  11. Where can I manage my recipes and my favourite products?

    On SAQ.com: just log in to your account with the same username you use for SAQ Inspire.

  12.  

  13. Where can I see my offers?

    You can see all your offers at any time in the page My space – my promotions in your SAQ.com account. You’ll also receive some in your personalized SAQ Inspire newsletter.

     

    Note: If you register without an email address, you will not have access to your personal space and will not receive emails which may contain promotional offers from the SAQ.

  14.  

  15. Can in-store employees access my account balance and other information in my account?

    Yes, if you allow them to. Only you can grant access to your account overview by showing your card. The employee can then give you information regarding your points balance as well as your transactions history to help you find a product.

  16.  

  17. Can my SAQ account be deactivated or closed?

    Yes, in certain cases. If your account is inactive for two years (i.e., no points have been earned or used), it will be closed, with no way of recovering the points. To make sure this doesn’t happen, keep your account active. Don’t worry, though: we’ll send you email reminders before we shut down your account for good.

     

    If we have good reason to believe that fraudulent activity is happening with your account, we may deactivate the account and the cards associated with it. We’ll contact you to inform you if this happens.

     

    If your account or your cards are deactivated, contact our Customer relation center at 1 866 873 2020. One of our agents will explain the reasons why your account has been deactivated or closed.

  18.  

  19. I don’t want to receive promotions or the newsletter anymore. How can I unsubscribe?

    Log in to your SAQ.com account, go to the Personal Information page and change your email address in the SAQ Inspire electronic communications section, or click on the unsubscribe link at the bottom of our emails. You can also unsubscribe by contacting our Customer relation center at 1 866 873 2020.

  20.  

  21. Can I opt out of SAQ Inspire?

    SAQ Inspire is free and voluntary; you can opt out at any time by contacting our Customer relation center here or by calling 1 866 873 2020. Our Customer relation center will close your account upon request.

     

    Your access will be revoked and your cards will be instantly deactivated. The points in your account will be cancelled without further formality or compensation. You’ll stop receiving the personalized SAQ Inspire newsletter and all other tips and personalized offers.

     

    If you decide to join the SAQ Inspire personalized experience again after opting out, it won’t be possible to reactivate your old account. You’ll have to register again. In such cases, points earned in previous accounts cannot be carried over.

     

    In the event of the death of the account holder, the account will be closed and the points earned in the account will be cancelled.

     

    The closing of an SAQ Inspire account does not result in the automatic closing of the SAQ.com account.

  22.  

  23. I registered, but I can’t open a session in SAQ.com website. Why?

    You may not have activated your account. After filling out the online registration form, you received an activation email at the address you provided. Make sure you clicked on the link in the email; this is necessary to access your SAQ.com account.

     

    If you deleted the activation email, simply open a session and follow the steps to receive automatically a new activation email.

     

My points statement
  1. What is a points statement?

    It’s a detailed list of points earned and redeemed in your SAQ Inspire account. All transactions made using your SAQ Inspire card that result in point accumulation following a purchase (or during a final payment in the case of SAQ.COM orders or during in-store product delivery in the case of Courrier Vinicole orders), manual point adjustment (e.g. following a contest), and point deduction when points are adjusted or redeemed, will appear on your point statement.

  2.  

  3. Where can I see my points statement?

    You must have complete your registration and be connected to your account on SAQ.com to see your points statement.

  4.  

  5. What length of time is covered by my point statement?

    Your points statement lists all points earned and redeemed in your SAQ Inspire account during the last 12 months. Please allow a delay of 24–48 hours before transactions appear on your points statement.

  6.  

  7. What should I do if I notice a mistake on my points statement?

    If you notice a mistake on your points statement, contact SAQ Customer Service.

  8.  

My purchasing profile
  1. What is my purchasing profile?

    Your purchasing profile allows you to see at a glance the summary of your profile, such as your 5 favourite products, your wine and spirit preferences, the average price per type of product, your taste tags of choice (wine and spirits) and your points balance. This summary can be displayed for the current month, 3 months and 12 months.

     

    If you wish, you can share your profile with in-store staff in order to receive even more personalized and useful advice, because they’ll be based and your tastes and preferences.

  2.  

  3. Where can I see my purchasing profile?

    You must have completed your registration to SAQ Inspire in the Personal Information of your SAQ.COM account in order to see the purchasing profile page in the My account section. If you wish, you can share your profile with in-store staff in order to receive even more personalized and useful advice, because they’ll be based and your tastes and preferences.

  4.  

  5. What period of time does my purchasing profile cover?

    Your purchasing profile can be displayed for the current month, 3 months and 12 months.

  6.  

  7. Nothing appears in my purchasing profile, why?

    For a product to appear in your purchasing profile, it must have been purchased in the 12 previous months in an SAQ store, SAQ.COM or during a Courrier vinicole order and you must have used your SAQ Inspire card during that transaction.

  8.  

My purchase history
  1. What is my purchase history?

    Your purchase history lets you see all the products you’ve purchased using your SAQ Inspire card in the last 12 months, including purchases from an SAQ store, purchases on SAQ.com and Courrier Vinicole orders. You have to use your SAQ Inspire card for purchases to appear in your purchase history.

  2.  

  3. Where can I see my purchase history?

    You must have complete your registration and be connected to your account on SAQ.com to see your purchase history.

  4.  

  5. How long do products appear in my history?

    You can see all the purchases you’ve made with your SAQ Inspire card over the past 12 months, whether in store or on SAQ.com.

  6.  

  7. I bought a product but it isn’t in my purchase history. Why?

    In order for a product to appear in your purchase history, you must have purchased it in the last 12 months from an SAQ store, on SAQ.COM or as part of a Courrier Vinicole order, and you must have used your SAQ Inspire card during the transaction. Some products may not appear in your transaction history if, for example, the product code has changed or the product is no longer available.

  8.  

My card
  1. Can I have a digital version of my Inspire card?

    Yes, you can add a virtual card to the mobile application. Open the SAQ mobile application from your device and you will then be able to scan or manually enter your SAQ Inspire card number.

  2.  

  3. Is the Inspire card a credit card?

    No, it isn’t a credit card. The Inspire card allows you to earn points on your in-store purchases and to redeem the points to reduce your bill.

  4.  

  5. Can the SAQ deactivate my card?

    Yes, the SAQ can deactivate your card if there’s good reason to think fraudulent activities are taking place in connection with your account, or if your account has been inactive for two years.

     

    If your card has been deactivated, contact our Customer relation center at 1 866 873 2020. One of our agents will explain the steps to reactivate your card.

  6.  

  7. Can you replace my card if it’s lost, broken or stolen?

    Absolutely! There are two options to solve any of these issues:

    • Visit any store to obtain a new Inspire card that hasn’t been activated. Then call our Customer relation center at 1 866 873 2020. It will take only a few minutes for us to deactivate your lost, stolen or defective card and to activate your new Inspire card.
    • Contact our Customer relation center at 1 866 873 2020 to deactivate your lost, stolen or defective card. Then visit any store to obtain a new Inspire card that hasn’t been activated. Call our Customer relation center to activate your new card.

     

    The number of your new card will be added to your file. If you have two cards, the second will remain active. And don’t worry: you’ll keep all the points that you’ve already earned.

  8.  

Promotions
  1. What is a personalized offer?

    It’s a personalized promotional offer intended exclusively for SAQ Inspire members, based on their tastes and interests. This offer is sent via email to SAQ Inspire members who have agreed to receive electronic communications from the SAQ. You can also see your personalized offers and all SAQ Inspire promotions (i.e. involving points) in the My space – my promotions page of your SAQ.com account.

     

    A personalized offer functions in the following manner:

    • The offer appears automatically on your Inspire card.
    • You can take advantage of the offer more than once during the promotional period, which lasts 7 days following the date the communication was sent.
    • The offer can be combined with other promotions.
    • Only the customers targeted can take advantage of the promotion.
  2.  

  3. How can I receive personalized promotions and event invitations by email?

    First you need to register for SAQ Inspire in the Personal Information page of your SAQ.com account, then agree to accept our emails by consenting to be contacted electronically, at the email address of your choice.

     

    Note: If you register without an email address, you will not receive emails which may contain personalized offers from the SAQ. However, you can add one at any time. This will allow you to live fully the new experience and receive personalized offers and event invitations by email.

  4.  

  5. I received an offer. Can I transfer it to a friend?

    No, it’s a personalized offer that’s just for you!

  6.  

  7. A friend of mine received an offer that I didn’t. Why?

    Some promotions are customized based on your tastes and interests, so it may be that the offer your friend received didn’t match your profile.

  8.  

  9. How are my personalized promotions activated?

    Personalized promotions are automatically activated on your card for a period of 7 days. You don’t have to do anything to receive personalized offers.

  10.  

  11. How can I know if I have an active personalized promotion in my account?

    All personalized promotions are sent to you in your newsletter or appear in your SAQ.com account, or both.

  12.  

  13. I forgot that I had received a personalized offer in my newsletter. Why didn’t the employee remind me when I was at the cash?

    Cashiers cannot automatically see your active promotions. If you’d like, you can give the cashier access to your personal space so they can tell you about your active promotions. As they are personalized offers, there may be several on at the same time.

  14.  

  15. Can my personalized offers be combined with other promotions?

    Absolutely! And you can take advantage of the offer more than once during the 7-day promotional period.

  16.  

  17. If I register for SAQ Inspire, can I still take advantage of sales?

    Yes! Promotions with cash savings will still exist. Signing up for SAQ Inspire means you’ll receive a wider variety of promotions, since you can also earn bonus points on top of enjoying discounts. It’s doubly rewarding.

  18.  

  19. I received bonus points, but I hadn’t heard about the promotion. Is this possible?

    Absolutely! It happens automatically. The SAQ awards points to your account as soon as you buy a product subject to a promotion for which you’re eligible if you show your SAQ Inspire card. You don’t have to present a coupon or activate promotional offers to receive bonus points.

  20.  

  21. I heard there was a promotion for SAQ Inspire members. Can I take advantage of this offer even if I haven’t signed up for SAQ Inspire?

    No, it isn’t transferable. However, there are usually promotions available to all customers, whether or not they’re SAQ Inspire members. We have something for everyone, and to suit every taste!

  22.  

  23. I want to buy a product on promotion to obtain bonus points, but it’s sold out. Can I have a voucher?

    No. All offers are valid until supplies run out. We don’t give out vouchers.

  24.  

Have any questions?
  1. Questions?

    Visit the Frequently asked questions page on SAQ.com for information about online orders, SAQ.com, our stores and products, and much more.

     

    You can also contact SAQ’s Customer relation center :

    • By using the form on SAQ.com, in the Contact Us section
    • Email us
    • By phone at 1-866-873-2020
    • By mail:
      Société des alcools du Québec
      905 De Lorimier Avenue
      Montréal, Quebec H2K 3V9

     

    Customer relation center hours:
    − Monday to Wednesday: 8:30 a.m. to 6 p.m.
    − Thursday and Friday: 8:30 a.m. to 8 p.m.
    − Saturday: 9 a.m. to 5 p.m.

  2.  

  3. Which are the updates that were made to the Terms and conditions for the SAQ Inspire?

    Here’s a summary of the updates of the Terms and conditions:

     

    - February 17, 2017:

    • Change concerning the right to use points for the holder of the second card.

    - November 25, 2015:

    • Change in the rule of accumulation for the SAQ Dépôt stores in the article “Collecting points”.

    - November 9, 2015:

    • Clarification on the interdiction to create muliple accounts associated to the same client in the article “Terms and conditions for enrollment”
    • Change brought to the article “SAQ rights in the event of non-compliance”

     

    See the SAQ Inspire Terms and conditions (PDF).

     

     

    Frequently asked questions latest update: On February 17, 2017

     

ONLINE SHOPPING

How to shop on SAQ.com?

To purchase from SAQ.com, you must first create a profile. For all the details check out our Online shopping section.

What products does SAQ.com offer?

SAQ.com is a virtual platform that allows you to choose among thousands of products. We strive to continually increase the number of products available online.

What is the CLICK, PURCHASE, PICK UP service?

The CLICK, PURCHASE, PICK UP service allows you to buy products on SAQ.com and have them delivered for free in participating stores with any purchase of $75 or more, within 3 to 5 business days.

 

Occasionally, during promotions or due to circumstances beyond our control, delivery times may be slightly longer than usual.

 

When you shop online, you have access to a selection of products that may differ from the one offered in the store where your order will be delivered.

Can restaurant owners use the CLICK, PURCHASE, PICK UP service?

The CLICK, PURCHASE, PICK UP is offered to individuals only. Learn more about the services offered to permit holders by visiting the SAQ Restauration section.

How much does it cost to have my order delivered in-store if my purchase is under $75?

If your SAQ.com order is under $75, you may have it delivered in-store for a $6 fee.

If the amount of my purchase drops below $75 due to a missing product, does in-store delivery remain free?

Yes. If you have ordered for $75 or more to benefit from free in-store delivery, and that you find out on-site that a missing product makes the amount of your order go below $75, in-store delivery remains free.

Can someone else pick up my order in-store in my stead?

Yes. You can send someone in-store to pick up your order in your stead. This person must be aged 18 years or over and bring with them the order number or in-store order pickup email notice as well as as an acceptable form of identification: Driver’s license, health insurance card, passport, Canadian citizenship card or any other valid document issued by a government authority.

Which stores offer the CLICK, PURCHASE, PICK UP SERVICE?

Many stores throughout Quebec offer the CLICK, PICK UP SERVICE. Check the list of participating stores in your region.

How much does it cost to have my order delivered at home?

Purchases made on SAQ.com may be delivered to your home or office for a flat rate of $12 per order (this rate does not apply to remote areas), within 3 to 5 business days.

How much does delivery in remote areas cost?

Deliveries in remote areas are carried out by Air Stage Offices, whose delivery fees differ and stand as follows:

Basic rate: $55 per order

Additional rate: $8 per item

SAQ mobile application

What is transactional mobility?

Transactional mobility is used to seize sales opportunities based on instantaneity and emotion in the moment. The transactional function allows users to order products that might have caught their attention directly from their mobile device, with only a few clicks. Transactional mobility at the SAQ is available through the SAQ mobile application.

Installing the mobile application

How can I access the SAQ mobile application?
From your device, go to the App Store (iPhone) or to Google Play (Android) and search for the SAQ mobile application, then install the application on your device.

Do I have to update my mobile application?
No, but you won’t be able to enjoy the new features of the transactional version. The original (non-transactional) version will be supported indefinitely, but will no longer be available on the App Store (iPhone) or on Google Play (Android).
On some devices, versions will update themselves automatically, but it depends on your settings.

Is the mobile application supported by Android and iPhone?
Yes, the mobile application is supported by Android and iPhone.

 

iPhone :

  • iOS 7.0, 8.0 and 9.0 (as of November 2015)
  • Devices: iPhone 4, 4s, 5, 5c, 5s, 6 and 6 Plus

 

Android :

  • Android versions 4 and above
  • Newer Android devices (less than three years old) with a resolution of 1280 x 720 and above

 

If you are having problems, it might be because your device isn’t supported.

 

Can the application be installed on an iPad?
The Apple application is optimized for the iPhone, but it can be used on an iPad.

 

Here are the steps:

  1. From your iPad, open the App Store.
  2. Enter the keyword “SAQ” in the search field.
  3. When the search results are displayed, click on the “iPad only” tab located in the upper menu bar and select “iPhone only.”
  4. When the SAQ.com application appears on screen, click on the “Get” button to complete the installation.

 

 

Creating an account and logging in

Do I have to create an account to browse the application and make purchases?
No, you are not required to create an account to browse the application. However, if you want to add favourites or products to your basket, and pay for your order, you must create an account. If you already have an SAQ.com / SAQ Inspire account, use the same username and password to log in to the mobile application.

 

How do I activate my account?

 

non-activated account

 

activated account

 

To log in to the mobile application, your account must be activated. If you registered while making a purchase, your account will be automatically activated. If you did not complete a transaction at the time of registration, you must activate your account using the “Activate my account” link found in the activation email sent to you following your registration.

 

What should I do if my account is locked?
You will have to contact Customer Service (CS).

 

How can I reset my password?
From the log-in page, click “Forgot your password?” and enter the email address associated with your account. You will receive a temporary password and a link taking you to SAQ.com. Resetting your password can only be done on SAQ.com. Once you have changed your password on SAQ.com, you can return to the mobile application and log in.

 

Can I change my personal information?
Yes, you may do so in your account by selecting “Personal information.”

 

Can I change my billing address?
Yes, you may do so in your account by selecting “Billing Address.”

 

Can I change the store where my order will be delivered?
Yes, you may do so when you are completing your purchase, from the mobile application or SAQ.com. Once the store for delivery is selected, it will be saved in the customer’s account and suggested upon their next purchase, but it can be changed again.

 

Can I track my order?
Yes, you may do so in your account by selecting “Order status.” You will be redirected to SAQ.com.

 

Can I unsubscribe from my account?
Yes, you may unsubscribe from your account by contacting Customer Service (CS).

Connection

Can I be connected on several devices at the same time?
No, when users sign in on one platform and then sign in on another platform, the first platform loses its connection in favour of the second platform. You may therefore be asked to reconnect. This case also applies if the device is in standby mode.

 

Is the connection persistent?
Yes, persistent connections enable users, from the first authentication, to stay connected, which means they can avoid entering their password each time they open the application. For security reasons, when users want to start a purchase cycle or consult their profile, they must enter their password. If users disconnect from the application (log out) intentionally, the persistent connection is lost.

 

Is there a connection timeout?
Only when an order is started; the session duration is 30 minutes just like on SAQ.com.

SAQ Inspire

Will I be able to access my SAQ Inspire space through the mobile application?
No, you will have to go to SAQ.com to sign up or access your customer space. However, this is in the works for future versions of the application.

 

Is there a virtual Inspire card in the mobile application?
Yes, you can add a virtual card to the mobile application. Open the SAQ mobile application from your device and you will then be able to scan or manually enter your SAQ Inspire card number.

 

Can I earn points with the SAQ Inspire virtual card?
Yes, same as with your plastic card, you can earn points when you present your virtual card in stores.

 

Can I redeem my points with the SAQ Inspire virtual card?
Yes, same as with your plastic card, you can use your points to pay your bill when you present your virtual card in stores.

Searching for products

How can I search for a product?
There are several ways to search for a product:

 

 

  • You can go to the “Products” tab on the navigation menu to search by keyword or by criteria (Categories, Country/Regions, Taste tags, Prices, Promotions). It is also possible to select more than one criterion at a time.
  • You can go to the “Scan” tab on the navigation menu to scan the barcode.

 

Will I find the same product selection on the application as on the SAQ.com website?
Yes, the same selection of products and the same promotions are on both the application and the SAQ.com website.

 

Can I sort the results of a product search?
Yes, you can sort the results by: Relevance, Name A-Z, Name Z-A, Price (low to high), Price (high to low), which will help you search for products. The sort function can also be found under the “Promotions” tab on the navigation menu as well as in the favourites section.

 

Can I refine the search?
No, the refine function is not available in the Products/Promotions search results. The refine function is only possible in the favourites section.

Promotions

How can I find exclusively promoted products?
You can go to the “Promotions” tab on the navigation menu; all products will be posted there with their discount. These products might also be displayed on the home page.

 

 

Product sheet

Will I find the same product information as on the SAQ.com website?
No, the application presents a simplified version of the product sheet from SAQ.com.

 

Can I find the sheet of a product that is no longer in stock at stores?
Yes, you have access to all products in or out of stock. However, products that are out of stock will appear at the end of the search results.

 

Will I find information on SAQ Inspire points?
Yes, the icon for SAQ Inspire bonus points or point multipliers will be visible on the product sheet.

 

Can I share a product on social media?
Yes, by clicking on the “Share” icon on the product sheet, you can publish its link on your social media.

Favourites

How can I access my favourites?
You can access your favourites using the icon at the top of the menu. If you are not connected, the application will ask you to sign in or create an account so that your favourites can be linked to your account.

 

I just added a new product to my favourites, and it does not appear in my list. Why?
You need to refresh/update your favourites by sliding the list downwards.

 

Will I find my favourites from the mobile application on the SAQ.com website?
Yes, favourites are automatically synchronized (transferred) from your application to SAQ.com, as long as you sign in with your SAQ.com / SAQ Inspire account on the mobile application. You can also consult your favourites from SAQ.com on the mobile application.

 

Can I create favourites lists ?
You can only create and modify lists on SAQ.com. However, you can save your favourites in the lists you already created on SAQ.com.

 

Can I add a rating or a comment on a product in my favourites?
Yes, you can comment on and rate a product from your favourites list.

To assign a rating, access your favourites list and click on the stars located below the product. A window will open up; rate the product by assigning it stars.

To enter a comment, click on “Add.” To consult a comment, click on “Read.”

 

Can other users see the ratings and comments that I add to my favourites?
No, these are only visible in your profile since they are personal ratings/comments.

Refining and sorting a favourites list

Refining in the favourites section
The Refine tool lets you search products in a favourites list according to specific criteria. You can refine a favourites list with the Categories, Taste tags and Country criteria. Only the criteria present in the list being currently refined will be proposed by the application.

 

Sorting a favourites list
You can sort a list by: Date added – most recent, Date added – oldest, Personal rating – highest, Personal rating – lowest, Price (low to high), Price (high to low), Name A-Z and Name Z-A.

Store sheet

Can I check the opening hours at each store?
Yes, you can check the opening hours and special opening hours for all stores.

 

Can I check the services available at each store?
Yes, every store sheet lists the services available: Parking, Parking for persons with disabilities, Tasting station; Pick up of SAQ.com orders, etc.

 

Can I get directions to a store?
Yes, when you are on a store’s sheet, you have access to an Itinerary, which will direct you to Google Maps.

 

Adding to the shopping cart

Can I add a product to my shopping cart on the mobile application and complete my purchase on SAQ.com?
Yes, if you are using the application and add products to your shopping card, you can continue your transaction on SAQ.com and vice versa.

 

During my purchase, can I ask for validation of a wine’s vintage?
No, this feature is not available on the application. Vintage validation can only be requested upon purchasing a product through the SAQ.com website. Therefore, the delivered vintage may differ from the one displayed in the application.

 

Will I have the option to use the Click, purchase, pick up service?
Yes, you have the option of having your purchases delivered to a Click, purchase, pick up store of your choice or directly to your home.

 

Can I have an order shipped to more than one address?
No, you cannot have a single order shipped to multiple addresses; this option is available only on the SAQ.com website.

 

Can I add a greeting card to my order?
No, you cannot add a greeting card to your order; this option is available only on the SAQ.com website.

 

Will I have the option of earning SAQ Inspire points?
Yes, you can earn SAQ Inspire points on the mobile application. However, you cannot access the entire balance of your points, and you will not see how many points you have earned through the current order. To access your points balance, you must go to the SAQ Inspire profile on SAQ.com.

 

Can I pay part of my purchase using my SAQ Inspire points?
No, it is not possible to redeem SAQ Inspire points when paying on the application. You may redeem your points in our network of stores.

 

Is it secure to make a payment on the mobile application?
Yes, because the SAQ mobile application adheres to high security standards—the same as those used for transactions on SAQ.com. You will find information about the security of transactions on the application in the top menu under “Transaction security.”

 

What’s new in the mobile application

June 2016

  • SAQ Inspire card
  • Keyword search history
  • Bug fixes

 

March 2016

  • New navigation (promos, scanning, shopping basket, stores, account/profile).
  • Account creation and account/profile log-in.
  • Transactional platform for making purchases:
       • Purchases are eligible for SAQ Inspire points.
       • Shopping cart is synchronized with SAQ.com.
       • Access and manage the shopping cart between various devices.
  • Persistent connection will enable users to stay connected during their initial log-in, which prevents them from having to enter their password every time they open the application. For security reasons, when users want to start a purchase cycle or consult their profile, they must enter their password. If users disconnect from the application (log out) intentionally, the persistent connection is lost.
  • Same product selection and same promotions as on SAQ.com.
  • New information on the product sheet (SAQ Inspire bonus points, icon for aging potential, g/l sugar content, grape varieties and their respective percentages).
  • Sorting to facilitate searches.
  • Sorting and filters to facilitate searches within favourites.
  • Product photos in search results and favourites lists.
  • Transfer of favourites and comments from the old application to SAQ.com during the update of the new application (saves current favourites).
  • Favourites – Comments and ratings (stars) synchronized with SAQ.com.
  • Store sheets include opening hours and services available.
  • Supported devices and operating systems:
    • iPhone:

      • iOS 7.0, 8.0, 9.0 and above (as of March 2015)
      • Devices: iPhone 4, 4s, 5, 5c, 5s, 6 and 6 Plus
    • Android:

      • Android version 4 and above
      • Devices: recent Android devices (less than three years old) with resolution of 1280 x 720 and above

 

BROWSING SAQ.COM

Where can I find information on the latest promotions?

Promotions are announced in the Circular and promotions section.

How do I find a store from a specific banner?

Click on Find an Outlet in the top-left corner of the screen. At the bottom of the page, click on ACCESS OUTLETS below the desired banner.

Are product quantities displayed in real time on SAQ.com?

Yes. Product quantities are displayed in real time on SAQ.com. With products offered in limited quantity, we suggest you contact store personnel beforehand.

Can I create lists of favourite products and recipes?

Yes. Sign in to your account or create a new account. In a product or recipe page, click on ADD TO FAVOURITES. You’ll then have the choice to save the product or recipe in the default list , or to create a new list in which to save the product or recipe.

 

You may create up to 25 lists, which can contain up to 100 products and/or recipes. You may also associate a rating and a comment (up to 240 characters) to each product and/or recipe once it’s saved in your Favourites list. This list may be opened by clicking on the corresponding link in the MY ACCOUNT menu at the top of the page.

 

To send a list to contacts, open the list and click on the SHARE link at the top-left of the screen.

When I save favourite products on SAQ.com, are they also added to my favourites in the SAQ mobile application?

System limitations currently make this impossible but we are taking steps to rectify the situation.

What browsers are supported by SAQ.com?

SAQ.com is optimized for the following browsers (and their most recent versions): Internet Explorer 8, Firefox 29, Safari 7 and Chrome 35.

STORES

Where can I find information on outlet locations and opening hours?

Go to the SAQ.com homepage and click on Find an Outlet (at the top-left of the screen).

How can I check which items are in stock in a specific store?

Access the details of a store by clicking on Find an Outlet and then searching for a store, or by selecting a store from your list of Favourite stores. Once you’re in the outlet page, click on View the products of this outlet at the bottom-left of the screen.

Where can I purchase bulk wine?

You have two options: Comptoir de Vin en vrac Constellation Brands and the Maison des Futailles’s Vin en Vrac counters.

Visit the Vin en VracThis link will open in a new window.  website for information about the available products and prices as well as the locations and opening hours of the Maison des Futailles’s Vin en Vrac counters.

For the Constellation Brands Vin en Vrac counter, call for more information or visit their Facebook page by typing ‘’Vin en vrac Constellation Brands’’ in a search engine for information about the available products and prices, as well as the locations and opening hours.

 

  • Maison des Futailles (Montreal): 514 353-2021
  • Maison des Futailles (Saint-Hyacinthe): 450 773-8467
  • Comptoir de Vin en vrac Constellation Brands (Rougemont): 514 861-2404
Where can I find the biggest selection of beers, ports and spirits?

You’ll find the biggest selection of products right here on SAQ.com or by paying a visit to one of our SAQ Sélection outlets.

Is there a limit on the number of empty beer bottles I can bring back to an outlet?

Individuals can bring back any returnable bottle bought at the SAQ to any SAQ outlet. However, if you want to return an unusually large number, we ask that you call the outlet before them to make sure it has room to store them.

 

Permit holders are required to bring returnable bottles back to the outlet where their purchases were stamped. When placing an order over the telephone, they must indicate the number of returns to be picked up by SAQ personnel upon delivery.

What are the terms and conditions associated with the Wi-Fi SAQ service in-store?

To find out about the terms and conditions of the Wi-Fi SAQ service in-store, please read the general conditions of useThis link opens in a new window (PDF format).

Tasting

Where can I find wine suggestions for pairing wines with my favourite dishes?

SAQ.com offers an interactive tool to help you make successful wine-and-food pairings :

  • Roll over your mouse on the Tips and pairings tab (at the top).
  • Click on Wine & Food Pairing (near top-left of the submenu), or By type of dishes or By products.
  • You can also select All recipes to find out suggested pairings.

Where can I find cocktail recipes?

Browse over 800 cocktail recipes and get useful information on spirits in our Espace Cocktail section.

Learning more about alcoholic beverages

What courses are available for consumers? Can I obtain a bartending diploma by taking them?

The Les Connaisseurs courses are open to everyone. Although they cover many aspects of the world of alcoholic beverages, people who take them do not receive a diploma. If you are interested in becoming a bartender, we recommend contacting the Institut de tourisme et d'hôtellerie du QuébecCe lien s'ouvrira dans une nouvelle fenêtre. (ITHQ) or another specialized educational institution.

 

For a more self-guided introduction to mixology, visit our ESPACE COCKTAILCe lien s'ouvrira dans une nouvelle fenêtre. webzine. It has plenty of information to shake and stir!

Where can I find information on new products?

See the list of new products in the New Products section.

Where can I find information on a product’s “shelf life”?

On SAQ.com, the descriptive record for a wine usually indicates whether it is to be drunk now or cellared. In case of doubt, or if you have any questions on beers or spirits, visit an SAQ outlet and seek the advice of our wine advisors.

Sustainable development

What are the SAQ’s undertakings in terms of sustainable development?

Environmental impact

Continue minimizing the environmental impact of the SAQ’s activities.

Product responsibility

Stimulate innovation and the development of sustainable beverages and containers while maintaining the quality and safety that customers are entitled to expect.

 

Consumer awareness

Promote responsible consumption and ecologically sustainable behaviour.

Responsible procurement

Leverage the SAQ’s purchasing power to promote responsible practices all along the company’s supply chain.

 

Employees

Set up sustainable development training and awareness programs and improve the company’s occupational health and safety performance.

Impact on communities

Move forward with the SAQ’s social mission as a catalyst for sustainable development in Quebec communities.

 

Governance and transparency

Inform Quebecers about the SAQ’s commitment and performance in the area of sustainable development.

In everyday terms, what shape does the SAQ’s commitment to sustainable development take?

Please see the Sustainable Development section.

Partnering with the SAQ

Is it possible to obtain a sponsorship from the SAQ?

Present and active in Quebec society, the SAQ partners with a multitude of festive and charitable activities throughout Quebec.

 

Its contributions are governed by the Donation and Sponsorship Policy, which guarantees that all applications are handled fairly and equitably.

 

We encourage you to read the SAQ Donation and Sponsorship Policy (PDF - 37 KB - French only) to learn about the categories favoured by the SAQ, the eligibility criteria and the prerequisites for submitting a donation or sponsorship application.

 

To submit a sponsorship application, please visit the Donations and Sponsorships section of our website.

BUYING AND DOING BUSINESS

What is the telephone number for the Seizure Department?

To reach the Seizure Department, call 514 254-6000, ext. 5239.

Can I rent a wine cellar at the SAQ?

The SAQ offers rental cellars at the company’s head office and at its Île-des-Sœurs and Outremont outlets. These walk-in type cellars have capacities ranging from 400 to 4,000 bottles.

 

Visit our Cellar rentals page for more information or contact Guylaine Paquette at 514 254-6000, ext. 5469 or at g.paquette@saq.qc.ca.

Where can I find information on the current promotions?

The promotions are announced on the SAQ.com homepage.

What is the SAQ’s exchange and refund policy?

The SAQ exchanges or refunds any product purchased in an SAQ outlet less than a year before. The exchange or refund can be handled at the outlet of your choosing, even if the purchase was made in another sales point in Quebec (outlet, agency or grocery store*). Because the returned product must be able to be put on sale immediately, both the bottle and label must be in good condition. You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional.

 

The SAQ will also exchange or refund any defective product, provided the bottle is three-quarters full and was purchased less than a year before. You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional. If you purchased the product online, please see the SAQ.com Refund Policy.

 

A specific exchange and refund policy applies to permit holders. For more information, contact the Centres de relation clientèle - Restauration at 514 254-8686 or 1 888 554-8686 (Montreal area) or at 418 654-2950 or 1 888 654-2950 (Quebec City area).

 

*The following policy applies to products purchased in a grocery or convenience store: if the product is defective, it may be exchanged or refunded at the SAQ outlet of your choosing. If the product hasn’t been opened, you must go to the grocery store or convenience store where you purchased it to obtain an exchange or a refund.

What is the SAQ’s policy regarding contracts and financial commitments?

Please refer to Contract information web page.

Can the SAQ refuse to sell alcoholic beverages?

SAQ employees have the duty and responsibility to refuse to sell alcoholic beverages to minors, to people who are obviously inebriated and to adults who attempt to purchase alcohol on their behalf.

 

Find more about Ethical sales policy at SAQ.

Importing

How much alcohol can I bring back from a trip abroad?

To bring back alcoholic beverages acquired during a trip, you must have been out of the country for at least 48 hours.

 

All adult travellers are entitled to bring back, free of charge, 1.5 litres of wine or 1.14 litres of spirits or twenty-four 355-ml cans or bottles of beer.

Additional amounts

All adult travellers can bring back an additional 9 litres (equivalent to a case of twelve 750-ml bottles), provide they pay customs duty, markup and taxes at customs on entering the country.

 

For amounts between 9 litres and 45 litres, the beverages, including the first 9 litres, must be left at customs. You must then contact the SAQ’s Customs and Excise Services to pay the customs duty, markup and taxes. You will then be able to pick up your goods at Customs upon presentation of the SAQ receipt.

Can I import alcoholic beverages without going through the SAQ?

If you wish to repatriate the contents of your personal wine cellar, bring back more than 45 litres of alcoholic beverages from a trip abroad or import products that are not available at the SAQ, you must go through the SAQ in order to pay duties and be able to retrieve your goods.

 

For more information on importing alcoholic beverages: see the Services for Individuals section.

Selling and reselling

Does the SAQ grant liquor licences?

In Quebec, only the Régie des alcools, des courses et des jeux (RACJ) is authorized to issue liquor licences. To apply for a licence, visit the RACJ websiteCe lien s'ouvrira dans une nouvelle fenêtre. or call the RACJ at one of the following numbers:

  • Montreal : 514 873-3577
  • Quebec-City : 418 643-7667
  • Toll-free : 1 800 363-0320
Can I sell alcoholic beverages as a fundraising activity?

The sale of alcohol by the bottle is exclusive to the SAQ and its agencies, as well as grocery permit holders and small-scale production permit holders. No one else is authorized to sell alcohol.

 

As for auction sales, all such events must go through the SAQ.

 

Sales by the glass require a permit issued by the Régie des alcools, des courses et des jeux (RACJ) and specific conditions apply. If the sales are made under a restaurant, bar, pub or tavern permit, the bottles must be stamped. If the sales are made under a reunion permit, the bottles need not be stamped (reunion permits are issued for a specific time-limited event as described in the application).

 

See the Donations and Sponsorships section for how to submit a sponsorship application.

Can individuals become the owner of an SAQ outlet?

The SAQ is a government corporation and its sales outlets cannot be franchised. In other words, individuals cannot own an SAQ store. However, in some cases and under certain conditions, owners of food stores can obtain authorization to sell beverage alcohol as an SAQ agent.

What are the eligibility criteria for obtaining authorization to sell as an SAQ agent?

When the SAQ determines that a municipality meets the eligibility criteria AND is deemed a possible agency store location, it publishes an announcement in the local newspaper and invites interested parties to reply to its call for tenders.

 

To obtain an SAQ agency store permit, the store must be located in the area covered by the call for tenders and it must satisfy the SAQ’s business criteria. In addition, one of the following two conditions must be met :

 

  • The business centre of the municipality or area affected by the proposed SAQ agency store must be located at least 15 kilometres from the nearest SAQ store;

 

or

 

  • the business centre of the municipality or area affected by the proposed SAQ agency store must be located at least five kilometres from the nearest SAQ store, and :
    • be in a municipality or area whose permanent population is less than 6,000 residents;
    • have the product sales potential set by the SAQ, once the cannibalization of sales from the existing SAQ store and agency store network has been taken into account; and
    • provide a representative sampling of our SAQ products (100 to 140 linear feet).

 

Besides meeting these criteria, storekeepers in the areas concerned who wish to operate an SAQ agency store must own a food store (grocery or convenience store) and hold an alcohol permit issued by the Régie des alcools, des courses et des jeux.

 

For more information, see the SAQ Agency Stores page

How can I become a product agent?

Please contact our Service d’assistance aux relations d’affaires (business relations assistance service) by emailing sara@saq.qc.ca or calling 514 254-2711.

Can I sell bottles of aged wine to the SAQ?

Yes, it is possible to sell your bottles of aged wine to the SAQ. For more information, please contact the Centre de relation clientèle at:

  • Montreal: 514 254-2020
  • Toll-free: 1 866 873-2020