Delivery

Delivery Services

sac ailes livraison SAQ.com delivers exclusively in Quebec through Canada Post. Orders are delivered within 3 to 4 business days. Canada Post however does not guarantee this delivery time in remote areas.

Two delivery services are available:

Service	Region	Schedule
Delivery in the daytime	Basic and most affordable service offered everywhere in Quebec	8:30 a.m. to 6 p.m. Monday to Friday
Delivery in the morning	Service offered almost everywhere in Quebec	8:30 a.m. to 12 p.m. Monday to Friday

Canada Post delivery policy for community or urban group mail boxes, rural routes and temporary automobile shelters :

Your order will be delivered to the door if it is located within 0.5 km of the mail box or the rural route line of travel.

If the door is farther than 0.5 km from the mail box or the rural route line of travel, a Delivery Notice card will be left. You may then pick up your order at the postal outlet indicated on the notice.

If the residence features a temporary automobile shelter and that the only way to acces the door is trough the shelter, a Delivery Notice card will be left. You may then pick up your order at the postal outlet indicated on the notice.

Proof of Age Required

Upon delivery of your order, the identity and age of the person receiving the parcel and signing the receipt are verified.

Delivery Charges

The SAQ shares delivery charges with customers who purchase online by covering 50% of delivery costs, in addition to packaging and handling fees, whatever the amount of the order.

When gifts are offered, they are shipped to the billing address without delivery charges.

Calculating Delivery Charges and Examples

Delivery charges are calculated based on Canada Post’s preferential corporate rates for the SAQ. These charges vary depending on the postal code, the order’s exact weight before packaging and the selected delivery service.

A number of factors influence the weight of an order, such as the type of bottle (shape, thickness of glass, etc.). The weight of gift sets includes gift packaging
(e.g., metal box) and accessories (e.g., glasses) when applicable. Taxes paid by customers are calculated based on discounted delivery charges. Delivery charges do not apply to gifts offered by SAQ.com during exclusive promotions.

Note that the higher the number of bottles ordered, the less costly the delivery charges per unit will be.

Here are some examples illustrating how to calculate delivery charges for a case of 12 bottles of wine:

12 bottles Total weight = 15.9 kg	Montréal	Québec Gatineau	Gaspé Sept-Îles
Delivery in the daytime	$5.16	$6.30	$7.62
Delivery in the morning	$5.90	$8.07	Not available

The above rates were effective January 27, 2009 and don't include taxes. Please refer to the detailed delivery charges for Montréal appearing below.

Detailed Delivery Charges for Montréal (Delivery in the Daytime)
Charges determined by Canada Post (before taxes)	$10.32
50% of charges covered by the SAQ (before taxes)	$5.16
50% of charges covered by customer (before taxes)	$5.16
Applicable GST	$0.26
Applicable PST	$0.41
Total delivery charges	$5.83

State of Your Order

To check the state of your order, simply click on MY ORDER at the top of the window.

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