FREE IN−STORE DELIVERY with any purchase of $75 or more

Terms and Conditions of Online Sales

Online Product Availability

  • The SAQ makes every effort to keep a sufficient inventory of the products offered on its Website. However, the availability of these products is not guaranteed.
  • The SAQ waives any liability in case of inventory shortages.
  • If the SAQ is unable to deliver a product ordered through its SAQ.com site, the buyer will be notified accordingly by email or telephone. If such is the case, any amount charged to your credit card for products, including delivery charges, will be credited as soon as possible.
  • The SAQ reserves the right to limit quantities ordered from its Website.

 

Price Policy

  • The prices indicated on the SAQ.com site are those established for consumer sales.
  • The applicable sales taxes are included in the prices displayed.
  • The applicable sales taxes are not included in the delivery fees displayed. They are added at the time of payment.
  • All prices quoted on the SAQ.com site are in Canadian dollars.
  • The prices of products offered on SAQ.com may differ from those displayed in SAQ stores.
  • To make up for unpredictable fluctuations in the market, the SAQ reserves the right to modify the prices of products available on its site at any time, without prior notice.

 

Delivery Charges and Services

  • SAQ.com delivers in stores within 3 to 5 business days.
  • SAQ.com delivers exclusively in Quebec through Canada Post. Orders are delivered within 3 to 5 business days. Canada Post, however, does not guarantee this delivery time in remote areas.
  • See more information on SAQ.com delivery charges and services.

 

Payment Options

Credit cards are the only form of payment accepted for online purchases on the SAQ Website. We honour Visa, MasterCard and American Express. For more details on online payment, please consult the Transaction security section of the site.

 

Sales Taxes

All prices for products offered on the SAQ.com site include taxes. The amounts as well as the GST and QST tax numbers are indicated at the bottom of the invoice.
 
                                 

The applicable sales taxes are not included in the delivery fees displayed. They are added at the time of payment.

 

SAQ.com Refund Policy

SAQ.com allows you to exchange a product purchased on line or obtain a refund. What happens if your order is incomplete? If you order the wrong product or the one you receive is either broken or defective? Below are a few answers. For any other questions, do not hesitate to contact Customer Relation Center.

 

Incomplete Order

In the event that we are unable to deliver a product, the SAQ Customer Service will contact the client. If the requested vintage year is unavailable, the vintage year currently in stock will be offered. If the client refuses or if the order is incomplete because of a missing product, the SAQ will refund the purchase price of the product as well as applicable delivery charges for that product (including taxes).

 

Product in Good Condition

A product ordered by mistake, provided it was in good condition at the time of receipt, may be exchanged or refunded at an outlet selected by the client. However, the product must be sealed (e.g., uncorked bottle) and returned with a proof of purchase (copy of e-mailed confirmation or invoice printed through the site) within 90 days. If no proof of purchase is presented, the product may only be exchanged.

The SAQ does not refund delivery charges billed by SAQ.com for a product delivered in good condition that is exchanged or reimbursed.

To obtain a list of all SAQ outlets and their addresses, click on Find an outlet.

 

Defective Product

The client must return the defective product (e.g. corked) in-store. Our refund policy enables the client to obtain an exchange or refund. The bottle returned must be at least three-quarters full.

 

Broken bottle

The client must return the broken bottle in-store. Our refund policy enables the client to obtain an exchange or refund in the store of his choice upon presentation of the sales receipt, whithin 90 days of the date of purchase. If no sales receipt is available, the product can only be exchanged, under certain conditions.


Clients living in remote areas must contact the Customer Relation Center.

To obtain a list of all SAQ outlets and their addresses, click on Find an outlet.

 

 

Orders delivered in-store

Missing product or broken bottle

When the client picks up his order in store, an employee will check the contents of the parcel with him and, if a product is missing, there are two possible options:

  • If the client wants the missing product to be replaced, an employee will make the switch right away if the product is available or will have it delivered again free of charge.
  • If the client doesn’t want to have the product replaced or if it’s not available, an employee will refund the price of the product.

If the order is picked up by another person than the one who made the order, it will not be possible to issue a refund.

Please note that the SAQ will not refund any delivery fees in both these cases.

 

Home delivery

Missing product or broken bottle

A client must contact the Customer Relation Center if there is a product missing from the order. Two options are available.

  • If the client wishes to replace the missing bottle, SAQ.com sends the product and covers all delivery charges for the new shipment.
  • If the client no longer wants the product or if there aren't any left in stock, SAQ.com reimburses the purchase price of the product as well as all delivery charges for the entire order (including taxes).

If the order is picked up by another person than the one who made the order, it will not be possible to issue a refund.

Please note that the SAQ will not refund any delivery fees in both these cases.

 

Complete refund

In the following cases, the SAQ will refund the order entirely, excluding delivery fees if applicable.
 
                                  1.The purchase was made by a minor.
 
                                  2.The client didn’t pick up the order before the deadline.
 
                                  3.The client refuses the order.
 
                                 

 

Age Verification

Proof of Age Required

Upon delivery of your order, the identity and age of the person receiving the parcel and signing the receipt are verified.

 

Legal Age to Purchase Alcohol

Since alcohol is unlike any other product, the SAQ must comply with legislation governing the marketing of alcoholic beverages. This requires that every effort be made to ensure that SAQ products are sold and delivered only to individuals 18 years or older. To shop at SAQ.com, you must accept the SAQ sales conditions. The buyer must be 18 years old or over and must provide proof of this when the merchandise is delivered. To this effect, the buyer must show the SAQ one of the following documents: valid passport, valid driver's license, valid health insurance card. If the merchandise is received by a person other than the buyer, they must prove their majority. No delivery will be made to a person under 18, even if the alcoholic beverages were paid for beforehand.

 

Law Governing Minors

Under section 103.9 of the Act regarding offences relating to alcoholic beverages, minors may not purchase alcohol for their own or someone else's consumption. Under section 117.1 of the same law, an adult may not purchase alcohol for a minor. Therefore, SAQ is entitled to ask for ID to make sure the SAQ.com customer is not a minor.

 

About the Operator

The SAQ.com Website is operated by the Société des alcools du Québec (SAQ). The sales conditions mentioned above act as a contract between the customer and the SAQ. The sales conditions can be modified at any time by the SAQ.

 

Legal operating address :

 

Société des alcools du Québec
7500, rue Tellier
Montréal, Québec
H1N 3W5

 

Telephone number (Montreal area):
514 254-2020
Telephone number (elsewhere in Quebec):
1 866 873-2020

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