The vaccine passport and a valid ID will be required to access stores as of January 18. Delivery time is 5 to 7 days. Find out more.

Due to the recent strike of our distribution center employees, delivery time is approximately 10 days.

Please note that technical problems are currently causing issues with in-store inventory updates.

Update on the current situation

Agreement in principle approved: The replenishment continues

Our teams are making every effort to restock our stores and business partners’ establishments. It will take several weeks before the situation returns to normal. Thank you for your patience and understanding.

Agreement in principle approved 

It is my pleasure to inform you that the December 14th agreement in principle with the union representing our distribution centre employees was approved by a margin of 86.3% at union meetings held yesterday afternoon in Québec and this morning in Montréal. 

Approval of the agreement allows us to focus on the future and, especially, on continuing to restock our stores and business partners’ establishments. 

A great many of you have paid us a visit in recent days. While we are doing our utmost to replenish the shelves of our 400 stores as quickly as possible, a few weeks will be required before your store returns to looking like it used to.

Until then, I encourage you to rely on our advisors, who will help you find what you need to celebrate this unique season with your friends and family members. 

In closing, I want to thank our customers, business partners and employees for the patience and understanding they have shown in recent weeks. 

On behalf of the entire SAQ team, I wish you the happiest of holidays. 

Catherine Dagenais 
President and Chief Executive Officer 

Montréal, December 14, 2021

Agreement in principle between the SAQ and STTSAQ union  

Following the resumption of bargaining talks on Monday, December 13, we are pleased to announce that the SAQ and the STTSAQ union reached an agreement in principle this evening. The details of this agreement will be presented by the union to the employees of the distribution centres this Friday in Québec and this Saturday in Montréal.  

We will let the employees decide on the offer that will be submitted to them and we will communicate any useful information in the coming days. 

Montréal, December 8, 2021

Bargaining talks with the union representing the employees of the Montréal and Québec distribution centres resume today. Our priorities remain the same: Reaching an agreement satisfactory to both parties and replenishing our stores, SAQ.COM and our partners’ establishments.

Montréal, December 6, 2021

The SAQ has just been informed that the employees of its Montréal and Québec distribution centres (STTSAQ) have rejected the agreement in principle reached on Monday, November 29 by a margin of 86%.

In the coming days, the SAQ will hold discussions with the union party to better understand the reasons for this decision and determine the next steps to be taken. You can be sure that we hope for a return to the bargaining table as soon as possible.

Our priority: to replenish the stocks
Over the coming weeks, the SAQ teams will focus on replenishing our stores and SAQ.COM, as well as permit holders across Quebec. As we head into the holiday season, every effort will be made to return to normal across our network as soon as possible.

A message from Catherine Dagenais,
President and CEO of the SAQ

Montréal, December 2, 2021

Dear SAQ customer,

On Monday, an agreement in principle was reached with the union representing the employees of our Montreal and Quebec City distribution centres. In the coming days, the employees will vote on whether to ratify the agreement.

At a time when our operations were already stretched thin by the challenges of the pandemic, the events of recent weeks have had a significant impact not only on you, our customers, but also on the SAQ’s many valued business partners. Though it may take several weeks before the situation returns to normal across our network, you can be certain we’ll spare no effort in ensuring it does.

I want to thank you for your patience and understanding, especially in the run-up to the holiday season, when many of you take advantage of the exceptional variety and availability of products on our shelves and online.

Despite the challenges facing us, we mustn't forget that every month, more than 600,000 people from across Quebec face a different but very real challenge: getting enough to eat every day. While the festive season is just around the corner, the truth is that a number of Quebecers are experiencing financial stress. That’s why, despite the disruptions over the last few weeks, it’s essential to maintain our commitment to Food Banks of Quebec. Thank you for making a difference in the lives of thousands of people in need.

Once again, we thank you for your support.

Catherine Dagenais

President and Chief Executive Officer

Montréal, November 29, 2021
An agreement in principle has been reached between the SAQ and the STTSAQ union. The employees are at work this morning, Monday, November 29. Details of the agreement will be presented to them shortly. More details to come.

A message from Catherine Dagenais,
President and CEO of the SAQ

Montréal, November 25, 2021

Dear Customer,

Tuesday evening, the union representing the employees of our Montreal and Quebec City distribution centres announced a temporary suspension of its walkout. As things stand now, the suspension is in effect through Sunday, November 28. We are continuing bargaining talks and our goal remains unchanged: to reach an agreement satisfactory to both parties as quickly as possible.
The last few days have had a significant impact on our operations. Our entire team is already hard at work getting back to business as usual.
Of course, the SAQ is no different from many other companies that, from the start of the pandemic, have faced major challenges affecting their operations: a supply chain struggling to keep pace, a labour shortage that has only gotten worse, and more. By paralyzing our entire supply chain, the strike earlier this week has placed additional pressure on the SAQ’s operations.

Our priorities for the coming days: replenish inventories in stores and on SAQ.COM and resume deliveries to Quebec restaurants. As you know, the latter have been gravely affected by the pandemic. That is why we are taking a series of measures to help keep this dispute, which is not of their making, from undermining their return to business.

Until the situation returns to something resembling normal, you may not always find the product you’re seeking on your local store’s shelves. I encourage you to speak with one of our advisors, who will be pleased to suggest another product that matches your taste profile. Who knows? You may even make some exciting discoveries!

You can count on me to keep you updated with any and all relevant information as the situation evolves.

Thank you for understanding.

Catherine Dagenais
President and Chief Executive Officer, SAQ

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