Episode 9 - A passion for advising customers in-store
(In French only)
Sous le Bouchon –The SAQ Podcast
Three of our customer service experts reveal their secrets for keeping customers happy.
Part 1
Available at all times on SAQ.COM, as well as on the usual platforms
Available at all times on SAQ.COM, as well as on the usual platforms
Discover more episodes
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"Have your Inspire card?" A question asked millions of times in stores since 2015, when Inspire was introduced. But why have a personalization program at all? Dominique Bonin and Ariane De Warren, relational marketing experts at the SAQ, answer the question
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What could be more festive than a glass of bubbly? Listen to two experts on the subject, Simon Bourbeau and Guénaël Revel, discuss the growing popularity of sparkling wines in Quebec and around the planet.
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The SAQ has a network of more than 400 stores across Quebec. Our store planning teams spend a lot of time thinking about the in-store experience and making sure every store construction or remodelling project is an opportunity to reduce our environmental footprint.
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From cashier to manager, Jacqueline Cloutier discovered a love for wine that she passed on to her son through good bottles and travel. Today, her grandson takes on the family torch as an expert in spirits. Portrait of a passionate family.
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Michel Leblanc has been working at the SAQ Cap-aux-Meules store for 42 years. Nothing gets by the store manager — one of 15 employees with the most seniority in the Crown corporation network.