Permit holders

NOTICE TO LICENSE HOLDERS

Following the update of our technological infrastructure, certain changes have been made to our ordering platform for permit holders in delivery and / or who order private import products. To learn more about and access the new platform, please visit the following site.

For holders of branch permits, who do not order private import products, please complete the following form to update your information.

SAQ Restauration has developed a full range of services adapted to the reality of restaurateurs, bar operators and permit holders. SAQ Restauration offers you:

professional advice adapted to your reality
analysis of your wine list
suggestions and recommendations
courteous service, in person and on the phone

Directory of SAQ products* (Excel format - 1.43 MB - French only)

Restauration Purchase Order (Excel)

Contact us

For more information, call the Centres de relation clientèle – Restauration :

Business hours
Sunday to Friday: 8:30 a.m. to 5 p.m.
Saturday: Closed

Montreal: 514 254-8686 or 1 866 554-8686
Quebec: 418 654-2950 or 1 866 654-2950

Buying

There are several ways to obtain the products you need:

SAQ Restauration outlets - Cash-and-carry stores
Four cash-and-carry stores designed specifically for hotel and restaurant operators and bar owners let you make your purchases on site (telephone orders are not accepted).
Broad selection of regular and specialty products by the bottle or case
Useful wine classification, with regular and specialty products grouped by country
Experienced personnel ready to handle your requests
Fast service for your small orders
Information and advice area
Free tasting station
Parking and loading spaces
Open seven days a week and at hours adapted to your needs
Contact
SAQ Restauration – Cash and Carry, Saint-Zotique
150 Saint-Zotique Street West
Montreal, QC H2S 1P4
Tel.: 514 274-6720
SAQ Restauration – Cash and Carry, Saint-Patrick
1900 Saint-Patrick Street
Montreal, QC H3K 1A9
Tel.: 514 937-0330
SAQ Restauration – Cash and Carry, Quebec
2900, Einstein Street
Quebec, (QC) G1X 4B3
Tel.: 418 977-0260
SAQ Restauration – Cash and Carry, Laval
250, Promenade du Centropolis
Laval (QC) H7T 2Z6
Tel.: 450 978-3189
SAQ and SAQ Sélection stores
Permit holder services are available in some of our SAQ and SAQ Sélection stores. To order, please use the purchase order and email it to your store.
For instructions on where to send the purchase order, please contact your SAQ Restauration store.
Restauration Purchase Order (Excel)
Directory of stores that serve Restauration customers (PDF - 260 Ko)
In emergencies, you can drop by the store and take your products with you. Note, however, that you can buy no more than 12 bottles at a time.
Ordering by telephone or online (delivery only)
Maestro service lets you make your orders by telephone or online while taking advantage of the advice and support of experts dedicated exclusively to you.
Delivery in 48 hours or less in the regions served (certain conditions apply)
Access to the SAQ’s entire regular and specialty product catalogue (excluding SAQ Signature product range)
Advisors trained to deal with your specific needs
Ordering by telephone or online
Open Monday to Friday
Online orders
Montreal area
Telephone: 514 254-8686 or 1 866 554-8686
Email: c.appels@saq.qc.ca
Website: commandetp.saq.com
Quebec City area
Telephone: 418 654-2950 or 1 866 654-2950
Email: c.appelsquebec@saq.qc.ca
Website: commandetp.saq.com
Private ordering
Add a distinctive touch to your wine list by ordering exclusive private import products.
To take advantage of this service, you must:
read the Private Order Policy for Permit Holders (PDF - 65 KB);
ensure you meet the established requirements by referring to the Evaluation Criteria (PDF - 13 KB), the Applicable Storage Fees (PDF - 10 KB) and the Delivery Conditions (PDF - 19 KB - French only);
understand that the transportation and customs clearance charges, taxes and the SAQ’s markup will be added to the product’s sales price;
contact the Private Order Service in order to obtain a user ID and password;
submit your private order request using the online form. The following information is required for the form:
your user ID and password
the supplier’s name and contact information (business address and pickup address)
the commercial name of the product and its country of origin, colour and vintage (if applicable)
the bottle size and percentage of alcohol
the number of bottles per case
the supplier’s price and currency.
The SAQ will coordinate the procurement operation and inform you when your order has arrived.
Information:
Private Order Service
Telephone: 514 254-8686
Estimated Times for Product Availability (PDF - 30 KB)
Delivery Conditions (PDF - 21 KB - French only)
Private order product return policy
Can defective products be returned?
The SAQ provides a one-year guarantee against any defects in products sold on a private order basis. Only reimbursements are offered for defective products. To return a defective private order product, speak with an SAQ outlet or the Montreal Centre de relation clientèle at 514 254-8686.
Can products in good condition be returned?
The SAQ does not allow this type of return for private order products.