The SAQ offers you a wide range of services to meet your needs and answer your questions about wine.
- Read the Private Order Policy (PDF - 55 KB);
- Obtain from the supplier the information* required to fill out the private order form;
- Make a minimum purchase of $150 per product, based on the supplier’s price;
- Note that the following charges will be added to the price obtained from the supplier: shipping charges, customs clearance fees, applicable taxes and the SAQ’s markup. It is recommended that you request an estimated retail price before submitting your order.
- Make a deposit equal to 80% of the value of the order at the supplier’s selling price;
- Read the Estimated Times for Product Availability (19 KB) and terms of sale;
- Call the Customer Relations Centre at 514 254-6000 or 1 866 873-2020 to obtain a user code, a password and more detailed information;
- Submit your private order request using the online form.
*Please see the required information section.
- Your user name and password
- The supplier’s name and contact information (business and pick-up addresses)
- The product’s commercial name, country of origin, colour and vintage (if applicable)
- The product’s format (bottle/container size)
- The percentage of alcohol
- The number of bottles/containers per case
- The supplier’s price and currency
The SAQ will coordinate ordering, pickup and transportation and will inform you when your order has arrived.
Can defective products be returned?
The SAQ provides a one-year guarantee against any defects in products sold on a private order basis. Only reimbursements, not refunds, are offered for defective products. To return a defective private order product, speak with an SAQ outlet if you are an individual or the Montreal Centre de relation clientèle at 514 254-8686 if you are a permit holder.
Can products in good condition be returned?
The SAQ does not allow this type of return for private order products.
For more information, call our Customer Relations Centre at 514 254-2020 or 1 866 873-2020.
A website is available to simplify the importation process. It replaces the Customs Department’s customer service counter and lets you obtain an electronic importation authorization.
Bringing a wine collection back to Quebec
You’ve been living abroad and have put together a wine collection that you wouldn’t give up for anything in the world? Don’t worry! You can bring back to Quebec the contents of a wine cellar patiently built up over your years abroad.
You can bring a wine collection with you to Quebec if you are:
- an immigrant;
- a temporary resident;
- a Canadian citizen who has been living abroad for more than one year.
To bring an alcoholic beverage collection into the country, you must have owned the alcoholic beverages in question for at least three months prior to your departure for Canada. Any beverage purchased less than three months before your departure cannot be considered part of the collection.
The alcoholic beverages must:
- be imported no more than one year after your arrival in Canada;
- accompany your personal effects;
- arrive as a single shipment;
- not constitute the larger share of your personal effects in either value or quantity.
- Only one beverage collection may be brought into Canada per family.
- For Canadian citizens, the collection is limited to 180 litres of alcoholic beverages (beer, wine and spirits) for each full year spent aboard, up to a maximum of 540 litres.
- For immigrants, the collection is limited to 540 litres.
- For temporary residents, the collection is limited to 90 litres (beer, wine and spirits) for each year of authorized stay, provided the beverages have been acquired at least three months prior to departure for Canada.
- Beverages not counted as part of the collection and considered as overage are subject to the Société des alcools du Québec’s other importation rules.
If you wish to bring an alcoholic beverage collection with you to Quebec, inquire in advance at the SAQ about the applicable procedures and conditions. When your personal effects arrive in Quebec, Canada Customs will require the SAQ’s authorization in order to release the beverages. To obtain the importation authorization, you will have to provide:
- an attestation of your stay aboard, an immigration certificate or a residence permit, as applicable;
- a shipping document for your personal effects;
- a list of the alcoholic beverages making up the collection.
The SAQ collects a reduced markup on beverages that are part of a collection. It also collects the specific tax, the goods and services tax (GST) and the Quebec sales tax (QST).
In other words, the SAQ will collect $3,79 on a 750 ml bottle of wine and $5.52 on a 750 ml bottle of spirits.
Federal duties and taxes are assessed on top of the markup and taxes paid to the Société des alcools du Québec and apply in full to all alcoholic beverages. These duties and taxes are paid to the Government of Canada when you clear your beverages through customs.
Alcoholic beverages in excess of the quantities listed above are not considered part of the collection and may be treated differently by the SAQ. That is why a detailed list must be provided. Invoices or proof of purchase may be required in such cases.
When returning to Quebec from a trip abroad, you can bring limited amounts of alcoholic beverages back with you.
After being abroad for less than 48 hours
Beverage alcohol is not eligible for a personal exemption.
However, you can bring back up to 9 litres of beverage alcohol. The Canada Border Services Agency will collect the federal taxes and duties, the provincial taxes and a markup based on the type and value of the products.
After being abroad for 48 hours or longer
You are eligible for a personal exemption of up to 1.5 litres of wine, 1.14 litres of spirits or twenty-four 355 ml cans/bottles of beer without having to pay duties, taxes or markup.
In addition to quantity allowed under your personal exemption, you can bring back up to 9 litres of beverage alcohol. The Canada Border Services Agency will collect the federal taxes and duties, the provincial taxes and a markup based on the type and value of the products.
On your return from abroad, if you are bringing back more than 9 litres of beverage alcohol (in addition to the quantity allowed under your personal exemption), please refer to the Obtaining Authorization to Bring Alcoholic Beverages into Quebec section for the steps to follow.
For more information, please contact the Canada Border Services Agency at 1 800 959-2036.
|With you when entering Canada||Personal exemption||Taxes, duties and markup collected at the border (SAQ permit not required||SAQ authorization required (provincial taxes and markup)*|
|Less than 48 hours||None||Up to 9 litres||Between 9.1 and 45 litres|
|48 hours or longer||1.5 litres of wine or 1.14 litres of spirits or 24 cans/bottles of beer||Up to 9 litres (excluding the exempted products)||Between 9.1 and 45 litres|
|Shipped by carrier||Personal exemption||SAQ authorization required (provincial taxes and markup)*|
|At all times||None||0.1 to 45 litres|
* Federal fees and charges are due when the goods clear customs.
Do you have questions? Contact us:
Telephone: 514 254-6000, ext. 5563
Once the SAQ has authorized the importation, only parcels shipped using a private carrier can be delivered to you. Canada Post systematically refuses to import alcoholic beverages for private individuals and any such parcels will be either returned to the sender or destroyed.
Obtaining authorization to bring alcoholic beverages into Quebec
Here is how to retrieve them:
1. You must obtain an electronic authorization from the SAQ and present it to the border services agent accompanied by the following supporting documents:
- the commercial or pro forma invoice specifying the number of bottles/containers, a description of the products, the bottle/container size and their customs value (value for duty);
- the corresponding shipping document for the means of transport used, i.e. an air freight bill for air shipments, a bill of lading for overseas shipments or a cargo manifest for land shipments.
For more information, contact us:
Telephone: 514 254-6000, ext. 5563
2. You must then pay the markup, which depends on the type and value of the imported beverages, the specific tax, the goods and services tax (GST) and the Quebec sales tax (QST). Federal duties and taxes are assessed on top of the markup and taxes paid to the Société des alcools du Québec and apply in full to all alcoholic beverages. These duties and taxes are payable to the Canada Revenue Agency when you clear the beverages through customs.
For more information, contact the Canada Border Services Agency at 1-800-461-9999.
Be aware that, once the SAQ has authorized the importation, only parcels shipped using a private carrier can be delivered to you. Canada Post systematically refuses to import alcoholic beverages for private individuals and any such parcels will be either returned to the sender or destroyed.
|Wine||Varies according to the product’s value||$1.40/litre||5%||9.975%|
|Spirits||Varies according to the product’s value||$1.40/litre||5%||9.975%|
|Beer||Varies according to the product’s value||$0.63/litre||5%||9.975%|
If you are having more than 45 litres of alcoholic beverages brought in, please contact our Customer Relations Centre at 514 254-2020 or 1 866 873-2020.