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    • Frequently asked questions

    Frequently asked questions

    New SAQ.COM

    • What are the main highlights of the new SAQ.COM website?

      The new SAQ.COM website offers you a redesigned and improved experience to make your life easier, simple and intuitive navigation adapted to all types of devices (mobile, tablet or laptop). Each week, you will be offered new products to discover and, thanks to the geolocation tool, it is now easier to find your favourite products in the stores closest to you.

    • Is the search tool more efficient?

      Thanks to artificial intelligence, the new search tool will quickly become very powerful as it assimilates the numerous users’ searches in real time to suggest keywords (region, appellation, product name, etc.). As a result, the suggestions will become more and more relevant over time and the performance of the tool will improve.

    • Has my Inspire account information been saved?

      You can always view your purchase history in the "my purchase history" section of your account, as well as your points statement, your exclusive offers and the status of your online orders. However, your purchase profile is only accessible through your SAQ mobile application.

    • With the new SAQ.COM website, should I change my password?
      When you log in for the first time, you won’t have to change your password. However, if it doesn’t meet the new security criteria, you will subsequently receive an invitation to register a new one. If you forgot your password, use the link "Forgot my password" and follow the instructions.
    • Have my favourite products and recipes been saved to the new site?
      Your favourite products have been saved and are still available in your account. However, it is no longer possible to add cocktail recipes or meal recipes to your favourites lists. At launch, the new SAQ.COM website will no longer offer meal recipes as we are currently working to improve them. In the meantime, please consult the perfect pairings page  presenting some of our most popular recipes.
    • What are the benefits of the new geolocation feature?
      The new SAQ.COM website and the SAQ mobile application now feature a geolocation function, making it easier for you to find your favourite products in the stores closest to you. Thanks to geolocation, when you navigate through the product pages, you can consult the inventory of the nearest stores by clicking on the "Check quantities in stores" link.
    • What are the benefits of saving your favourite store in SAQ.COM?
      When you navigate through the product pages, the inventory of your favourite store will be displayed automatically.
    • What is the difference between the sugar content ("Detailed info" in the product page) and the sweetness ("Tasting" in the product page)?
      The sugar content is a data collected from analyzes produced in our laboratory, while the sweetness scale tells you about the taste in the mouth during tasting. Since our laboratory can’t analyze all of the products, the sugar content may vary from year to year or from one product renewal to the next.

    SAQ Inspire

    • What is SAQ Inspire?

      SAQ Inspire: An overview

      SAQ Inspire offers a new personalized experience that evolves along with your preferences and enhances your discoveries. With SAQ Inspire, inspiration and guidance are always at your disposal. You can enjoy access to content that matches your tastes, as well as earn points that can be exchanged for discounts and other perks.

      What are the advantages of signing up?

      Because every customer is unique, the SAQ is offering a new experience that matches your tastes like never before.

      • Once your profile has been created on SAQ.COM by choosing the “I’d like to open an SAQ Inspire account” option, you’ll receive content related to your tastes and your interests: tips, recipe ideas, new arrivals, contests, limited-time promotions, personalized offers and more.
      • Along with receiving promotions, you’ll earn points on all products purchased in an SAQ store or on SAQ.COM.
      • You can also redeem points when you want to reduce your bill. You can consult your points balance, your exclusive offers, your purchase history, your points statement and much more in the My account section in SAQ.COM.
      • If you want, you can let one of our employees take a quick look at your summarized profile when you’re in store so you can receive even more highly personalized service.
      • You can take advantage of a wide range of benefits over time, all focused on enjoyment and discovery.

      Is it free?

      Yes! Signing up for SAQ Inspire doesn’t cost a cent.

    • Signing up

      How can I register for SAQ Inspire?

      It’s easy. There are two ways:

      Note: If you already have an SAQ.COM account, we recommend you use the same email address to register for SAQ Inspire. If you don’t have an email address, you can register while contacting our Customer relation center at 1 866 873 2020

      Register online

      Once you fill out the registration form at SAQ.com and choose to register to SAQ Inspire, you’ll receive a temporary code. Print out the code or email it to yourself and present it in an SAQ store. You can then obtain one or two Inspire cards—whatever suits your needs.

      Register in store

      Visit a store and give your email address at the register. In return, we’ll give you one or two Inspire cards, depending on your needs. Then go to SAQ.com to complete your registration.

      Is there an age requirement to register for SAQ Inspire?

      You must be 18 or older to register.

    • About your SAQ Inspire account

      Why does an SAQ.COM account automatically get created for me when I register for SAQ Inspire?

      Simple: to allow you to shop at SAQ.COM and earn points. That way you won't have to go through an extra step when you make your first online order.

      This account also allows you to consult the status of your orders, the history of your SAQ.COM purchases, create a list of favourite products all the while taking advantage of SAQ Inspire benefits: view your points balance, your purchase history and your newsletter preferences.

      I already have an SAQ.COM account. What happens if I register for SAQ Inspire?

      When you register for SAQ Inspire, all you have to do is enter the same email address you use for your SAQ.COM account. The two accounts will then be linked, and you'll only have to answer a few questions to complete your registration for SAQ Inspire.

      However, if you register for SAQ Inspire with a different email address, a second SAQ.COM account will be created. Which means it won't be possible to earn points on your online orders through your existing SAQ.COM account.

      We recommend using the same email address for SAQ.COM and SAQ Inspire. This will optimize your experience and give you more advantages.

      I'm already an SAQ Inspire Signature member. What happens if I register for SAQ Inspire?

      When you register for SAQ Inspire, all you have to do is enter the same email address you use for your SAQ Inspire Signature account. The two accounts will be linked, and you can earn points on the purchases you make using the SAQ Inspire Signature web application.

      However, if you register for SAQ Inspire using a different email address, your two accounts will not be linked. Which means it won’t be possible to earn points on the purchases you make using the SAQ Inspire Signature web application.

      We recommend you use the same email address for SAQ Inspire Signature and SAQ Inspire. This will optimize your experience and give you more benefits.

      Why do I need to provide my email address?

      Your email address will be your username to log in to SAQ Inspire and SAQ.COM. This is also the address where you’ll receive SAQ emails for promotions, personalized offers, tips and event invitations—all based on your tastes and interests. You can unsubscribe from our communications at any time by changing the preferences on the My SAQ Inspire communications page in your SAQ.COM account or by clicking “Unsubscribe” at the bottom of one of our emails.

      If you register without an email address, you will not have access to your SAQ.COM account and SAQ Inspire pages and you will not receive emails which may contain promotional offers from the SAQ.

      Can I register for SAQ Inspire more than once by using different email addresses, so I can get more bonus points?

      No. The creation of multiple accounts associated to the same client is strictly forbidden. Thus, in any time, you don’t have the right to have more than one active account associated with your person.

      Can I use the same email address for two SAQ Inspire accounts?

      No. You can only create one SAQ Inspire account per email address.

      Can I register for SAQ Inspire without an email address?

      Yes. If you don’t have an email address, you can register while contacting our Customer relation center at 1 866 873 2020.

      However, if you don't have one, we invite you to create one free of charge through a complimentary email service to have the chance to experience the new experience that matches your tastes like never before.

      How can I be sure my personal information will remain confidential?

      The SAQ processes your information very carefully and makes sure to respect all confidentiality regulations. Please read our confidentiality policy for more details.

    • About your SAQ Inspire card

      Can I have more than one Inspire card under my account?

      Yes! You can have up to two cards under the same account. You can choose to do so when you pick up your card in store—but you can't add a second card after you pick the first one up.

      Note: Only the account holder can access the SAQ Inspire space, receive our emails and manage the account. You can’t add a second email address to your account.

      The holder of the second Inspire card must be 18 or older, act as an individual and meet the other registration and participation conditions. When two (2) cards are associated with an account, points are earned into the account by the two (2) cardholders and can be redeemed entirely or partially by both cardholders. The SAQ reserves the right to require photo ID from the person asking to redeem points. The SAQ also reserves the right to refuse ta request to redeem points (sale, fraud, legal).

      Where can I pick up my Inspire card?

      In any SAQ or SAQ Classique, Sélection, Express or Dépôt store. Simply present your temporary code to obtain one or two Inspire cards, depending on your needs.

      Important

      Your temporary code will only be accepted if it’s printed or displayed on your mobile device. You must present one of the following two items:

      - The email with your temporary code
      or
      - Your temporary code, displayed in your SAQ Inspire space or in your My account section in SAQ.COM.

      What is a temporary code?

      It's a 20-digit code that’s created automatically when you register online. You’ll need this code to pick up your Inspire card(s) in store.

      I lost my temporary code. Can I reprint it?

      Absolutely. Just log in to My account section in SAQ.COM, click on “Print my temporary code,” and voilà! You can reprint it as many times as you want, as long as you haven’t picked up your card(s) in store.

      I registered online. Will I receive my Inspire card in the mail?

      We don't send any cards by mail. If you registered online, you have to go to a store and present your temporary code at the register to pick up your Inspire card(s). Log in to My Account section in SAQ.COM to print or email the temporary code issued to you when you signed up.

      Can I have a digital version of my Inspire card?

      Yes, you can add a virtual card to the mobile app. Open the SAQ mobile application from your device and you will then be able to scan or manually enter your SAQ Inspire card number. Once entered, open your app and simply turn your phone horizontally to see your card.

      Is the Inspire card a credit card?

      No, it isn’t a credit card. The Inspire card allows you to earn points on your in-store purchases and to redeem the points to reduce your bill.

      Can the SAQ deactivate my card?

      Yes, the SAQ can deactivate your card if there’s good reason to think fraudulent activities are taking place in connection with your account, or if your account has been inactive for two years.

      If your card has been deactivated, contact our Customer relation centre at 1 866 873 2020. One of our agents will explain the steps to reactivate your card.

      Can you replace my card if it’s lost, broken or stolen?

      Absolutely! There are two options to solve any of these issues:

      •Visit any store to obtain a new Inspire card that hasn’t been activated. Then call our Customer relation centre at 1 866 873 2020. It will take only a few minutes for us to deactivate your lost, stolen or defective card and to activate your new Inspire card.

      •Contact our Customer relation centre at 1 866 873 2020 to deactivate your lost, stolen or defective card. Then visit any store to obtain a new Inspire card that hasn’t been activated. Call our Customer relation center to activate your new card.

      The number of your new card will be added to your file. If you have two cards, the second will remain active. And don’t worry: you’ll keep all the points that you’ve already earned.

    • Who can register to the SAQ Inspire program?

      I have a liquor permit. Can I register for SAQ Inspire?

      No. Only individuals can register for SAQ Inspire.

      A person acting as a permit holder, an authorized distributor, an agent license holder, a ship supplier, a member or agent of a foreign representation or an international governmental organization, a member of the clergy, or a person acting in any capacity or status other than as an individual, cannot register or participate.

      The same applies to companies, joint ventures, partners, groups, associations and other legal entities.

      I am not a Quebec resident. Can I still register?

      We’re happy to say you can! The SAQ Inspire experience is accessible to many. As long as you’re 18 or older and acting as an individual, regardless of your province or country of residence, you can enjoy all the benefits of SAQ Inspire.

      All you have to do is register in store or on SAQ.com. You can then start earning points on your in-store or online orders.

      I’m a Aboriginal. Can I still register?

      Yes. You can register.

      To earn points you must pass your purchases at the cash register, present your valid Inspire card before the end of the transaction and pay taxes. You will earn your points immediately. Later, you can claim your taxes by yourself. If you prefer a bill that excludes taxes, you will not be allowed to earn bonus points, only base points.

      It’s up to you to choose your method of payment.

    • About the SAQ Inspire points

      What’s the difference between basic points and base points?

      You accumulate base points for each dollar of the net value spent on all your eligible purchases.

      You can accumulate bonus points along with base points by taking advantage of promotional offers. The number of bonus points awarded varies according to the promotions and the purchases made.

      The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

      How many base points can I earn for my purchases?

      You earn five points for each dollar of the net value for all eligible purchases made in any SAQ Classique, Sélection or Express store, as well as at SAQ.COM or through the SAQ Inspire Signature web application. In the SAQ Dépôt stores, the base points are issued according to the number of eligible products purchased at the rate of 500 points for the first 23 eligible products purchased and 500 additional points for every purchase of 12 additional eligible products.

      The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

      How are base points calculated?

      You receive five points for each dollar of the net value spent, except in SAQ Dépôt stores.

      The points are awarded according to the net value of eligible purchases and rounded to a whole number.

      If the value is 0.5 or higher, the decimal is rounded up.

      If the value is 0.49 or lower, the decimal is rounded down.

      For example, if you buy a product with a value of $12:

      Value of product $12

      Total taxes $1.56

      Specific tax $1.05

      Net value (eligible amount) $9.39

      base points ($9.39 x 5 =) 46.95 points

      Points awarded to the account 47 points

      The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

      How are base points calculated in the SAQ Dépôt stores?

      In the SAQ Dépôt stores, the base points are issued according to the number of eligible products purchased at the rate of 500 points for the first 23 eligible products purchased and 500 additional points for every purchase of 12 additional eligible products.

      This a summary of the offer:

      Number of products purchased Number of points earned

      Between 1 and 23 products 500 points

      Between 24 and 35 products 1,000 points

      Between 36 and 47 products 1,500 points

      Between 48 and 59 products 2,000 points

      And so on…

      So, if you purchased 14 products, you will earn 500 points for your transaction.

      Can I share my account to earn more points more quickly?

      When you pick up your card at the store, you can add a second person to your account. You can therefore allow one other person (who’s 18 or older, acts as an individual and meets the other conditions for registration and participation) to use the second card to earn points through your account. You cannot add a second card after picking up your card in store.

      Can I transfer my unused points to a friend?

      No. Points are non-transferable.

      Where can I see my points balance?

      Online:

      You’ll find your points balance when you login to your SAQ.COM account and in your SAQ mobile app. You’ll also find your balance in My account page, as well as in the emails we send you.

      In store:

      You can ask an employee to access your summarised profile so you can find out your balance from the in-store terminal.

      Your balance is also clearly indicated on your receipt every time you use your Inspire card for a transaction.

    • How and where to earn SAQ Inspire points

      What do I have to do to earn points?

      To earn points you must purchase products or services in store or online.

      For example, if you make a purchase in store, simply present your valid Inspire card before the end of each transaction to earn points immediately. Points for purchases made at SAQ.COM and through the SAQ Inspire Signature web application are awarded after a short interval.

      Just be sure to follow the procedures, since points cannot be awarded retroactively.

      At all times, it is strictly forbidden to present your Inspire card during a transaction that is not yours. Even if the person offers it to you nicely.

      Can I earn points online?

      Yes, you can. To earn points at SAQ.COM, in the SAQ mobile app or through the SAQ Inspire Signature web application, you have to log in using the same authentication email address as your SAQ Inspire account.

      Can I earn points on every single thing I purchase at the SAQ?

      Almost! You can’t earn points on:

      • Gift cards

      • Cards for sponsored events

      • Ateliers SAQ by ITHQ

      • Cellar rentals

      • Any SAQ Signature store tasting events

      • Any product or service for which a personalized receipt is issued (except for Courrier vinicole purchases, SAQ Inspire Signature events)

      • Any product or service designated as excluded by the SAQ (for example, during a promotion)

      • Any product that is or may be excluded due to current legislation

      • Any product from the Vin en vrac banner

      Also, no points will be awarded on shipping costs, donations for fundraising campaigns, deposits on beer bottles and cans or cash withdrawals with a purchase.

      In the case of SAQ Inspire Signature wine travels, you only accumulate points on all or portion paid with the following payment methods: cash, debit and credit . You can’t earn points on all or portion paid by another payment method, as points from other reward programs.

      Can I earn points in any SAQ store?

      You can earn points in any SAQ or SAQ Classique, Sélection, Express and Dépôt store and in your SAQ mobile app. You can also earn them at SAQ.COM and through the SAQ Inspire Signature web application.

      You cannot earn points in Agences SAQ, SAQ Restauration or Vin en vrac stores.

      Oops—I forgot my card. Can I still earn my points?

      If you don’t show your card before the end of the transaction in the store, you can’t earn points—even if you remember right after. However, the cashier will ask for your card before finishing the transaction.

      The same principle applies online on SAQ.COM, in the mobile app and on the SAQ Inspire Signature web application: to earn points, you have to log in to your account linked to the SAQ Inspire account before the end of the transaction.

      As an Aboriginal, how can I earn points?

      To earn points you must pass your purchases at the cash register, present your valid Inspire card before the end of the transaction and pay taxes. You will earn your base and bonus points immediately. Later, you can claim your taxes by yourself.

      If you prefer a bill that excludes taxes, you will not be allowed to earn bonus points on your purchase. Only base points will be earned and added to your account in the days following the transaction.

      It is up to you to choose your method of payment.

      What is the specific tax?

      When you buy alcoholic products in Quebec, you have to pay a specific tax in addition to GST and QST. This tax is determined by government authorities based on the nature or category of the products.

      At the SAQ, taxes are included in all displayed prices. The SAQ Inspire experience doesn’t allow you to earn points on the tax—the standard GST and QST and the specific tax on alcoholic products—for your purchases. The amount eligible for earning points is shown on your receipt.

      To calculate base points, a fixed rate equal to the specific tax is deducted from the price of all products and services purchased in store, on SAQ.COM and through the SAQ Inspire Signature web application. The rate may vary.

      The “net value” means the total value of eligible purchases after rebates, minus shipping and deposit fees on beer bottles and cans and before specific taxes and any other applicable taxes and charges (GST, QST, etc.).

      What is the specific tax rate?

      The current rate is $1.05 per product or service purchased in store, on SAQ.COM and through the SAQ Inspire Signature web application. This rate may vary.

      If we offer it to me, can I present my Inspire card in the transaction of another person?

      At all times, it is strictly forbidden to present your Inspire card during a transaction that is not yours. Even if the person offers it to you nicely.

      Furthermore, that wouldn’t be beneficial for you. You would negatively influence your personalized experience with purchases that don’t necessarily correspond to your profile.

    • Viewing your points balance

      Can I see all my Inspire transactions?

      Yes! In the Points statement page of your SAQ.COM account you will find all your Inspire transactions for which you used your Inspire card.

      I bought a product on SAQ.COM. Why hasn't my points balance changed?

      If you make an order on SAQ.COM, your points will be awarded the evening after the receipt of payment by credit card—that is, when your order has been prepared and is ready to be shipped.

      I bought a Courrier vinicole product from. Why hasn’t my balance changed?

      If you make a Courrier vinicole purchase from, your points will be awarded the evening after you pick up your order in store.

      If I attend a SAQ Inspire Signature event, when will I receive my points?

      For SAQ Inspire Signature events, such as gourmet evenings and wine travels, your points will be awarded within 7 business days after the event is held.

      If I purchase SAQ Inspire Signature wine travel, when will I receive my points?

      Your points will be awarded after the event held.

    • Redeeming your SAQ Inspire points

      Where can I redeem my points?

      You can redeem your points at any SAQ or SAQ Classique, Sélection, Express, Dépôt or Signature store.

      You can’t redeem your points on SAQ.COM, in the mobile app or through the SAQ Inspire Signature web application, even though you can earn points through them.

      Agences SAQ, SAQ Restauration and Vin en vrac stores, as well as services and products for private orders, are excluded from the SAQ Inspire experience. You can’t earn or redeem points through them.

      How can I redeem my points?

      You can use your points to reduce your bill, or pay it outright in any SAQ store other than Agences SAQ, SAQ Restauration and Vin en vrac stores.

      To do this, show your card (or the card saved to your SAQ mobile app) before the end of the transaction, as per SAQ instructions.

      Important: If you signed up to SAQ Inspire in store, you must have completed your registration by filling out the registration form on SAQ.COM on in the SAQ mobile app to redeem your points. Also, you must have a minimum of 1,000 points in your account.

      You have to redeem the entire balance of your points up to the total amount owing.

      In order to insure that the use of points for the payment of goods and services is made by the member himself, the SAQ reserves the right to require photo ID from the person asking to redeem points, in addition to require the person to have their SAQ Inspire card on hand (and not the virtual card in the SAQ app, or any other printed or electronic reproduction of the card).

      When two (2) cards are associated with an account, points are earned into the account by the two (2) cardholders and can be redeemed entirely or partially both cardholders. The SAQ reserves the right to require photo ID from the person asking to redeem points. The SAQ also reserves the right to refuse ta request to redeem points.

      The points have no cash value; they can only be exchanged for SAQ products or services. So you can’t exchange a number of points greater than the amount of your transaction. For example, you can use a maximum of 10,000 points for a purchase of $10.00. But you can’t exchange 15,000 points to receive $5.00 in cash.

      What is the exchange value for points?

      As soon as you reach 1,000 points, you can redeem them. So:

      - 1,000 points = $1 discount

      - 2,000 points = $2 discount

      - 5,000 points = $5 discount

      - 10,000 points = $10 discount

      Note: You need to redeem your entire balance unless its value is greater than the amount of your purchase. For example, if you have 1,900 points, you need to redeem all of them in order to get $1.90 off your bill.

      How can I calculate the value of my points?

      Divide your points balance by 1,000 and keep the first 2 decimal to evaluate your exchange value. The remaining digit, the 3rd decimal, will not be considered in the redeem and will remain in the account balance for a future redeem.

      For example, if you have a balance of 4,527 points, the exchange value is $4,52, applicable to a purchase and 7 points will remain in the account balance after the redeem.

      When can I start using my points?

      To be able to use your points as a method of payment during a transaction, you must have a minimum balance of 1,000 points and have completed your registration by filling out the registration form at SAQ.com on in the SAQ mobile app.

      What can I buy with my points?

      You can buy any product available in stores, except for gift cards. However, if you pay for a purchase with a gift card, you earn points.

      Can I use the points I earn when making a purchase for that same purchase?

      No. Points earned are awarded to your account once the transaction has been completed. You can therefore only put them towards a future purchase.

      Can I use points from two Inspire cards linked to two different accounts to pay my bill?

      No. You can use your points only once per transaction, and you can only use one Inspire card per transaction.

      What happens if my points balance is greater than the total value of my purchase?

      Only the points value equivalent to the amount of your purchase will be deducted from your balance.

      For instance, if your balance shows 15,350 points and your bill is $10, then 10,000 points (a value of $10) will be deducted from your balance. You will then have 5,350 points left in your account.

      Can I redeem only a part of my points balance?

      When you use your points, you can’t split up your balance. The only time you don’t have to exchange your entire balance is when the amount of your purchase is less than your points balance.

      Here’s an example: let’s say your bill totals $10 and your balance shows 4,000 points. If you decide to use your points to pay, you can’t use 2,000 points to save $2 and keep 2,000 points for later. You have to use all your points, which will save you $4 on your bill.

      I received bonus points, but I haven’t seen any promotions. Is that possible?

      Absolutely! You don’t have to present a coupon or activate promotional offers to receive bonus points. It happens automatically. The SAQ awards points to your account as soon as you buy a product on promotion for which you’re eligible.

      Consult the page My space – My promotions in your SAQ.com account, or the My offers section in the mobile app to learn about ongoing promotions. It will help you maximize your points while buying products that interest you.

      Do points have an expiry date?

      No. As long as your account is active, you won’t lose the points you’ve earned, even if they’ve been in your account for a very long time.

      However, you need to make sure your account remains active, or it may be deactivated. If your account is inactive for two years, your account will be closed and your points will be cancelled.

    • My points: Returning and exchanging products and services

      What happens to the points I’ve earned if I get a refund for a product?

      When a refund takes place, the number of points awarded (base points and bonus points) during the original transaction will be deducted from your balance.

      For more details on returns and exchanges for eligible products and services, see the SAQ Refund Policy and the refund policies of authorized partners, if applicable.

      – refunds in store

      – SAQ.com refunds

      I want to return a product that I paid for with my points. Will my points be reimbursed?

      The amount of points you used will either be reimbursed in cash or via an SAQ gift card, depending on the situation:

      If the value of points used is less than $10, you’ll get a reimbursement in cash.

      If the value of points used is equal to or higher than $10, you’ll receive an SAQ gift card for the equivalent value.

      What happens to my points balance if I exchange a product for another product of a higher value?

      The number of points corresponding to the value of the difference will be added to your balance. For example, if you exchange a product with a $10 value for another product with a $15 value, you’ll earn points on the extra $5 paid, i.e., 25 points.

      If the new product is part of a promotion, you’ll also receive the applicable bonus points.

      What will happen to my points balance if I exchange a product for another of a lower value?

      The SAQ will reduce your points balance by the number of points (base points and bonus points) corresponding to the difference between the two products.

      What happens if the return or exchange is made in an SAQ Dépôt store?

      For refunds, the number of points awarded during the transaction will be deducted from your balance.

      For exchanges, you’ll keep all the points that you earned.

    • About my SAQ Inspire personal space (My account)

      Can I link my account with my spouse’s account?

      It isn’t possible to link accounts. However, if you added a second card when you opened your account, you can give it to your spouse so you can earn and redeem points under a single account.

      I’ve decided I want a second card after all. Is it possible?

      You can only add a second card to your account when you pick up your card in store. You can’t add one later.

      How can I access my SAQ Inspire space (My account)?

      Log in directly via SAQ.COM or in the mobile app.

      From the My Account menu of the SAQ.COM header, you will have access to the SAQ Inspire pages. If you have two cards associated with your account, note that only the account holder is authorized to place orders on SAQ.COM and in the mobile app, with his or her SAQ.COM account that is linked to the SAQ Inspire account.

      Note: If you register without an email address with Customer relation centre, you will not have access to your SAQ Inspire space or in the mobile app.

      Where can I see my offers?

      You can see all your offers at any time in the page My Inspire zone in your SAQ.COM account, or in My offers zone in the mobile app. You’ll also receive some in your personalized SAQ Inspire newsletter.

      Note: If you register without an email address, you will not have access to your personal space and will not receive emails which may contain promotional offers from the SAQ.

      Can in-store employees access my account balance and other information in my account?

      Yes, if you allow them to. Only you can grant access to your account overview by showing your card. The employee can then give you information regarding your points balance as well as your transactions history to help you find a product.

      Can my SAQ account be deactivated or closed?

      Yes, in certain cases. If your account is inactive for two years (i.e., no points have been earned or used), it will be closed, with no way of recovering the points. To make sure this doesn’t happen, keep your account active. Don’t worry, though: we’ll send you email reminders before we shut down your account for good.

      If we have good reason to believe that fraudulent activity is happening with your account, we may deactivate the account and the cards associated with it. We’ll contact you to inform you if this happens.

      If your account or your cards are deactivated, contact our Customer relation centre at 1 866 873 2020. One of our agents will explain the reasons why your account has been deactivated or closed.

      How can I change the email address where you send me SAQ Inspire newsletters?

      The email we use to reach you is the one you gave when completing your registration to SAQ Inspire in store or online; you can change this email address at any time in the Personal information section of your SAQ.COM account on in the mobile app. We’ll use the update email to send you promotional and personalised offers.

      I don’t want to receive promotions or the newsletter anymore. How can I unsubscribe?

      Log in to your SAQ.COM account, go to the My communications page or click on the unsubscribe link at the bottom of our emails. You can also unsubscribe by contacting our Customer relation centre at 1 866 873 2020.

      Can I opt out of SAQ Inspire?

      SAQ Inspire is free and voluntary; you can opt out at any time by contacting our Customer relation centre here or by calling 1 866 873 2020. Our Customer relation centre will close your account upon request.

      Your access will be revoked, and your cards will be instantly deactivated. The points in your account will be cancelled without further formality or compensation. You’ll stop receiving the personalized SAQ Inspire newsletter and all other tips and personalized offers.

      If you decide to join the SAQ Inspire personalized experience again after opting out, it won’t be possible to reactivate your old account. You’ll have to register again. In such cases, points earned in previous accounts cannot be carried over.

      In the event of the death of the account holder, the account will be closed and the points earned in the account will be cancelled.

      The closing of an SAQ Inspire account does not result in the automatic closing of the SAQ.COM account.

      I registered, but I can’t open a session in SAQ.COM website. Why?

      If you’ve never created an online account on SAQ.COM or in the mobile app, you must first fill out the registration form online. Make sure to create the account with the same email address linked to your SAQ Inspire account and add one of your card numbers to link all your accounts and finalise your registration to the SAQ Inspire program.

      If you can’t remember if you already have an account, simply click on the Forgotten password link. If you have a SAQ account, you’ll receive and email with a link to create a new password.

      If you have an online account and you have problems connecting, contact our Customer relation centre.

    • About your SAQ Inspire points statement

      What is a points statement?

      It’s a detailed list of points earned and redeemed in your SAQ Inspire account. All transactions made using your SAQ Inspire card that result in point accumulation following a purchase (or during a final payment in the case of SAQ.COM orders or during in-store product delivery in the case of Courrier Vinicole orders), manual point adjustment (e.g. following a contest), and point deduction when points are adjusted or redeemed, will appear on your point statement.

      Where can I see my points statement?

      In the Points statement page of your account, where you’ll see all detailed transactions of past purchases on SAQ.COM, in the mobile app and in stores (only if you presented your card at the cash during payment). Your statement will give you access to all other transactions to your account, such as: points accumulated for an event you attended, redeemed points and point adjustments.

      What length of time is covered by my point statement?

      Your points statement lists all points earned and redeemed in your SAQ Inspire account during the last 12 months. Please allow a delay of 24–48 hours before transactions appear on your points statement.

      What should I do if I notice a mistake on my points statement?

      If you notice a mistake on your points statement, contact Customer relation centre.

    • About my SAQ Inspire purchasing profile

      What is my purchasing profile?

      Your purchasing profile allows you to see at a glance the summary of your profile, such as your 5 favourite products, your wine and spirit preferences, the average price per type of product, your taste tags of choice (wine and spirits) and your points balance. This summary can be displayed for the current month, 3 months and 12 months.

      Where can I see my purchasing profile?

      Log in to the SAQ mobile app or in-store terminals to view your Purchase profile. If you wish, you can share your profile with in-store staff in order to receive even more personalized and useful advice, because they’ll be based and your tastes and preferences.

      Nothing appears in my purchasing profile, why?

      For a product to appear in your purchasing profile, it must have been purchased in the 12 previous months in an SAQ store, SAQ.COM or during a Courrier vinicole order and you must have used your SAQ Inspire card during that transaction.

    • My SAQ Inspire card

      Can I have a digital version of my Inspire card?

      Yes, you can add a virtual card to the mobile app. Open the SAQ mobile application from your device and you will then be able to scan or manually enter your SAQ Inspire card number. Once entered, open your app and simply turn your phone horizontally to see your card.

      Is the Inspire card a credit card?

      No, it isn’t a credit card. The Inspire card allows you to earn points on your in-store purchases and to redeem the points to reduce your bill.

      Can the SAQ deactivate my card?

      Yes, the SAQ can deactivate your card if there’s good reason to think fraudulent activities are taking place in connection with your account, or if your account has been inactive for two years.

      If your card has been deactivated, contact our Customer relation centre at 1 866 873 2020. One of our agents will explain the steps to reactivate your card.

      Can you replace my card if it’s lost, broken or stolen?

      Absolutely! There are two options to solve any of these issues:

      • Visit any store to obtain a new Inspire card that hasn’t been activated. Then call our Customer relation centre at 1 866 873 2020. It will take only a few minutes for us to deactivate your lost, stolen or defective card and to activate your new Inspire card.
      • Contact our Customer relation centre at 1 866 873 2020 to deactivate your lost, stolen or defective card. Then visit any store to obtain a new Inspire card that hasn’t been activated. Call our Customer relation center to activate your new card.

        The number of your new card will be added to your file. If you have two cards, the second will remain active. And don’t worry: you’ll keep all the points that you’ve already earned.
    • About SAQ Inspire promotions and personalized offers

      What is a personalized offer?

      It’s a personalized promotional offer intended exclusively for SAQ Inspire members, based on their tastes and interests. This offer is sent via email to SAQ Inspire members who have agreed to receive electronic communications from the SAQ. You can also see your personalized offers and all SAQ Inspire promotions (i.e. involving points) in the My Inspire zone – my promotions page of your SAQ.com account or in the mobile app.

      A personalized offer functions in the following manner:

      • The offer appears automatically on your Inspire card.

      • You can take advantage of the offer more than once during the promotional period, which lasts 7 days following the date the communication was sent.

      • The offer can be combined with other promotions.

      • Only the customers targeted can take advantage of the promotion.

      How can I receive personalized promotions and event invitations by email?

      First you need to register for SAQ Inspire in the My account page, then agree to accept our emails by consenting to be contacted electronically, at the email address of your choice.

      Note: If you register without an email address, you will not receive emails which may contain personalized offers from the SAQ. However, you can add one at any time. This will allow you to live fully the new experience and receive personalized offers and event invitations by email.

      I received an offer. Can I transfer it to a friend?

      No, it’s a personalized offer that’s just for you!

      A friend of mine received an offer that I didn’t. Why?

      Some promotions are customized based on your tastes and interests, so it may be that the offer your friend received didn’t match your profile.

      How are my personalized promotions activated?

      Personalized promotions are automatically activated on your card for a period of 7 days. You don’t have to do anything to receive personalized offers.

      How can I know if I have an active personalized promotion in my account?

      All personalized promotions are sent to you in your newsletter or appear in your SAQ.COM account, and in the My offers section of the mobile app.

      I forgot that I had received a personalized offer in my newsletter. Why didn’t the employee remind me when I was at the cash?

      Cashiers cannot automatically see your active promotions. If you’d like, you can give the cashier access to your personal space so they can tell you about your active promotions. As they are personalized offers, there may be several on at the same time.

      Can my personalized offers be combined with other promotions?

      Absolutely! And you can take advantage of the offer more than once during the 7-day promotional period.

      If I register for SAQ Inspire, can I still take advantage of sales?

      Yes! Promotions with cash savings will still exist. Signing up for SAQ Inspire means you’ll receive a wider variety of promotions, since you can also earn bonus points on top of enjoying discounts. It’s doubly rewarding.

      I received bonus points, but I hadn’t heard about the promotion. Is this possible?

      Absolutely! It happens automatically. The SAQ awards points to your account as soon as you buy a product subject to a promotion for which you’re eligible if you show your SAQ Inspire card. You don’t have to present a coupon or activate promotional offers to receive bonus points.

      I heard there was a promotion for SAQ Inspire members. Can I take advantage of this offer even if I haven’t signed up for SAQ Inspire?

      No, it isn’t transferable. However, there are usually promotions available to all customers, whether or not they’re SAQ Inspire members. We have something for everyone, and to suit every taste!

      I want to buy a product on promotion to obtain bonus points, but it’s sold out. Can I have a voucher?

      No. All offers are valid until supplies run out. We don’t give out vouchers. See the full SAQ Inspire Terms and conditions (PDF).

    Browsing SAQ.COM

    • Finding a store

      When you first visit SAQ.COM, the site will suggest the store closest to your geographic location. The name of the store will be displayed in the website header. Click on the store’s name to open its mini page with more information and the list of products available in this store.

      You’ll also find a link to search for other stores.

    • How can I check which items are in stock in a specific store?

      If the store displayed in the website header is your favourite store, click on the store’s name to view its mini page. You’ll then be able to click on the link View the products of this store.

      You can also search for another store. Click on the Details button to access the complete page of the desired store, where you’ll also find the link View the products of this store.

      Or better yet: select the desired store and check the option Save as my favourite store. That way, when you browse product pages, the quantity of products available in your favourite store will be displayed automatically in the product page.

    • Are product quantities displayed in real time on SAQ.COM?

      Yes. Product quantities are displayed in real time on SAQ.COM. With products offered in limited quantity, we suggest you contact store personnel beforehand.

    • Creating lists of favourite products

      Sign in to your account or create a new account. In a product page, click on Add to my favourites. You’ll then be able to save the product in the default list or create a new list in which to save the product.

      You can create several lists and rename them. You’ll be able to save up to 100 products per list. You can associate a rating and a comment to each of your products.

      To view your favourites lists, click on your name in the website header and click on the link My favourites lists.

    • When I save favourite products on SAQ.COM, are they also added to my favourites in the SAQ mobile application?

      Yes, all your favourites lists on the site are synchronized with the SAQ mobile application.

    • Is it still possible to save recipes and cocktails in my favourites lists?

      This feature is no longer available in the current version of the SAQ.COM site. We plan to add shortly sharing options compatible with increasingly popular dedicated applications that allow the creation of personalized recipe books.

    • What browsers are supported by SAQ.COM?

      Check out the Accessibility page to view the list of browsers and devices supported by SAQ.COM.

    Online shopping

    • How to shop on SAQ.COM or through the SAQ mobile application?

      To buy online, you must create an SAQ account and be aged 18 years or over. You can buy online if you live outside of Quebec, but you can only have your purchase delivered in Quebec.

    • What products does SAQ.COM offer?

      SAQ.COM and the SAQ mobile application allow you to consult all the products sold in-store and online. Several thousand products are sold in SAQ.COM and the SAQ mobile application, including several web exclusives. See the full range of products available for sale online.

    • What is the CLICK, PURCHASE, PICK UP service?

      The CLICK, PURCHASE, PICK UP service allows you to buy online in SAQ.COM or through the SAQ mobile application and have your order delivered for free in participating stores with any purchase of $75 or more (after rebates and discounts), within 3 to 5 business days.


      When you shop online, you have access to presales and to a product selection that may differ from the one offered in the store where your order will be delivered.


      Occasionally, during promotions or due to circumstances beyond our control, delivery times may be slightly longer than usual.

    • Can restaurant owners use the CLICK, PURCHASE, PICK UP service?

      The CLICK, PURCHASE, PICK UP is offered to individuals only. Learn more about the services offered to restaurant owners by visiting the Permit holders section.

    • Which stores offer the CLICK, PURCHASE, PICK UP service?

      Many stores throughout Quebec offer the CLICK, PURCHASE, PICK UP service. Only participating stores will be offered to you at the “Delivery” step of your online purchase.

    • How much does it cost to have my order delivered in-store if my purchase is under $75?

      If the amount of your order is under $75, you can have it delivered in-store for a $6 fee.
      If the amount of your purchase drops below $75 due to a missing product, delivery remains free.

    • Can someone else pick up my order in-store for me?

      Yes. You can send someone in-store to pick up your order for you. This person must be aged 18 years or over and bring with them the in-store order pickup email notice or the order confirmation email, or the bill, as well as an acceptable form of identification: Driver’s license, health insurance card, passport, Canadian citizenship card or any other valid document issued by a government authority.

    • How much does it cost to have my order delivered at home?

      Purchases made on SAQ.COM and through the SAQ mobile application may be delivered to your home or office for a flat rate of $12 per order (this rate does not apply to remote areas), within 3 to 5 business days.

    • How much does delivery in remote areas cost?


      Deliveries in remote areas are carried out by Air Stage Offices, whose delivery fees differ and stand as follows:
      Basic rate: $55 per order
      Additional rate: $8 per item

    SAQ Mobile application

    • Installing the mobile application

      How can I access the SAQ mobile application?
      From your device, go to the App Store (iPhone/iPad) or to Google Play (Android) and search for the SAQ mobile application, then install the application on your device.

      Is the mobile application supported by Android and iPhone/iPad?
      Yes, the mobile application is supported by Android and iPhone/iPad.

      iPhone/iPad:n iOS 9.0 and above

      Android: Android version 5 and above

      If you are having problems, it might be because your device isn’t supported.

      Is it possible to install the application on a tablet?
      The application is optimized for iOS (iPad) and Android tablets.

    • Using the mobile application

      Do I have to create an account to browse the application and make purchases?

      No, you are not required to create an account to browse the application, see available products, find a store ou add your SAQ Inspire card.

      However, if you want to add favourites or products to your basket, and pay for your order, you must create an account. By creating an account, you’ll also be able to access your exclusive Inspire promotions and your Inspire points balance.

      If you already have an SAQ.COM/SAQ Inspire account, use the same username and password to log in to the mobile application.

      What should I do if my account is locked or if I am having trouble with logging in?

      You will have to contact Customer relation centre.

      How can I reset my password?

      From the sign in page, click “Forgot your password?” and enter the email address associated with your account. You will receive a temporary password and a link taking you to SAQ.com. Resetting your password can only be done on SAQ.COM. Once you have changed your password on SAQ.com, you can return to the mobile application and log in.

      Can I change my personal information?

      Yes, you may do so in your mobile app account. Simply log in and selecting “Personal information” From the menu.

      Can I track my order?

      Yes, you may do so in your account by selecting “Order status.” You will be redirected to SAQ.com.

      Can I unsubscribe from my account?

      Yes, you may unsubscribe from your account by contacting Customer relation centre. You will no longer be able to log in to SAQ.COM or the mobile app, however, your SAQ Inspire account will remain active and you can continue to use your SAQ Inspire card in store.

      Can I be connected on several devices at the same time?

      Yes. You can connect to the SAQ mobile app and connect to SAQ.COM at the same time without being asked to reconnect. The issue has been solved. 

      Is the connection persistent?

      Yes, persistent connections enable users, from the first authentication, to stay connected, which means they can avoid entering their password each time they open the application.

    • SAQ Inspire subscription through the mobile app

      Can I register for the Inspire program with the application?

      Yes, you can join the SAQ Inspire program at any time, when you create a SAQ account or from the top-right menu of the app by clicking on the «Subscribe to SAQ Inspire».

      Are my Inspire purchase profile and purchase history available in the application?

      Yes. Sign in and you'll be able to access your purchase profile and purchase history, as well as your personalised offers. Currently, only your detailed points balance is not available on the app.

      Is there a virtual Inspire card in the mobile application?

      Yes, if you are a member of SAQ Inspire, your Inspire card is automatically available in the app when logged in. If not logged in, you can add a virtual card by scanning or manually entering your SAQ Inspire card number.

      Can I earn points with the SAQ Inspire virtual card?

      Yes, same as with your plastic card, you can earn points when you present your virtual card in store.

      Can I see the points I can earn by making purchases with the application?

      Yes. The points you can earn are displayed in the shopping cart and in the order confirmation page.

      Can I redeem my points with the SAQ Inspire virtual card?

      In order to insure that the use of points for the payment of goods and services is made by the member himself, the SAQ reserves the right to require photo ID from the person asking to redeem points, in addition to require the person to have their SAQ Inspire card on hand (and not the virtual card in the SAQ app, or any other printed or electronic reproduction of the card).

    • Searching for products

      How can I search for a product?

      There are several ways to search for a product:

      You can go to the “Search” tab on the navigation menu to search by keyword or by criteria (Categories, Country/Regions, Taste tags, Prices, Promotions).

      You can go to the “Scan” tab on the navigation menu to scan the barcode on a product and access its product page.

      Will I find the same product selection on the application as on the SAQ.COM website?

      Yes, the same selection of products and the same promotions are on both the application and the SAQ.COM website.

      Can I sort and refine the results of a product search?
      Yes, these functions are located on top of the search results. The sort function is located to the left and the refine function is located to the right.

    • Product information

      Will I find the same product information as on the SAQ.COM website?

      No, the application presents a simplified version of the SAQ.COM product page.

      Can I find the page of a product that is no longer available in stores?

      Yes, you have access to all products in or out of stock. However, products that are out of stock will appear at the end of the search results.

      Will I find information on SAQ Inspire points?

      Yes, the icon for SAQ Inspire bonus points or point multipliers will be visible on the product page.

      Can I share a product on social media?

      Yes, by tapping the “Share” icon in the product page, you can publish its link on your social media.

    • Favourites

      How can I access my favourites?

      You can access your favourites by tapping the Favourites icon on the home page. If you are not connected, the application will ask you to sign in or create an account.

      I just added a new product to my favourites, and it does not appear in my list. Why?

      You need to refresh/update your favourites by sliding the list downwards.

      Will I find my favourites from the mobile application on the SAQ.com website?

      Yes, favourites are automatically synchronized (transferred) from your application to SAQ.com, as long as you sign in with your SAQ.com / SAQ Inspire account on the mobile application. You can also consult your favourites from SAQ.com on the mobile application.

      Can I create favourites lists?

      Yes, it’s now possible to create new lists of favourites in the application.

      Can I add a rating or a comment to a product in my favourites?

      Yes, you can comment on and rate a product from your favourites list.

      To assign a rating, access your favourites list and click on the stars located below the product. A window will open up; rate the product by assigning it stars.

      To enter a comment, click on Add a personal comment.

      Can other users see the ratings and comments that I add to my favourites?

      No, these are only visible in your profile since they are personal ratings/comments. Other users don’t have access and they won’t be published on social media.

    • Adding to the shopping cart

      Can I add a product to my shopping cart on the mobile application and complete my purchase on SAQ.com?

      Yes, if you are using the application and add products to your shopping card, you can continue your transaction on SAQ.com and vice versa.

      Will I have the option to use the Click, purchase, pick up service?

      Yes, you have the option of having your purchases delivered to a Click, purchase, pick up store of your choice or directly to your home.

      Can I have an order shipped to more than one address?

      No, you cannot have a single order shipped to multiple addresses from the app; this option is available only on the SAQ.com website.

      Can I add a greeting card to my order?

      No, you cannot add a greeting card to your order; this option is available only on the SAQ.com website.

      Will I have the option of earning SAQ Inspire points?

      Yes, you can earn SAQ Inspire points on the mobile application. However, you cannot access the entire balance of your points, and you will not see how many points you have earned through the current order. Red the SAQ Inspire section above for further details on how points are attributed. 

      Can I pay part of my purchase using my SAQ Inspire points?

      No, it is not possible to redeem SAQ Inspire points when paying on the application. You may redeem your points in our network of stores.

      Is it secure to make a payment on the mobile application?

      Yes, because the SAQ mobile application adheres to high security standards—the same as those used for Transaction security on SAQ.com.

    SAQ stores

    • Store locations and list of available products

      When you first visit SAQ.COM, the site will suggest the store closest to your geographic location. The name of the store will be displayed in the website header. Click on the store’s name to open its mini page with more information and the list of products available in this store.

      You’ll also find a link to search for other stores, by street name or city name, for example. Click on the Details button to access the complete page of the desired store. You’ll also find the link View the products of this store.

      In the mobile application, click on the Outlets icon in the menu on the bottom of the screen. As on the website, the application will suggest stores closest to your geographic location. Click on one of the stores to view its details.

    • Where can I purchase bulk wine?

      You have two options: Comptoir de Vin en vrac Constellation Brands and the Maison des Futailles’s Vin en Vrac counters.

      Visit www.vinenvrac.ca for information about the available products and prices as well as the locations and opening hours of the Maison des Futailles’s Vin en Vrac counters.

      For the Constellation Brands Vin en Vrac counter, call for more information or visit their Facebook page by typing ‘’Vin en vrac Constellation Brands’’ in a search engine for information about the available products and prices, as well as the locations and opening hours.


      Maison des Futailles (Montreal): 514 353-2021

      Maison des Futailles (Saint-Hyacinthe): 450 773-8467

      Comptoir de Vin en vrac Constellation Brands (Rougemont): 514 861-2404

    • Is there a limit on the number of empty beer bottles I can bring back to a store?

      Individuals can bring back any returnable bottle bought at the SAQ to any SAQ store. However, if you want to return an unusually large number, we ask that you call the store beforehand to make sure it has room to store them.

      Permit holders are required to bring returnable bottles back to the store where their purchases were stamped. When placing an order over the phone, they must indicate the number of bottles to be picked up by SAQ personnel upon delivery.

    • What are the terms and conditions associated with the Wi-Fi SAQ service in-store?

      To find out about the terms and conditions of the Wi-Fi SAQ service in-store, please read the general conditions of use (PDF format).

    Cocktail recipes and food pairings

    • Where can I find wine and meal pairings?

      Recipes and wine and meal pairings are not available in the current versions of the SAQ.COM website and SAQ mobile application. We plan to revisit the recipe suggestions and the way to present wine and meal pairings, from starter to dessert. In the meantime, please consult the perfect pairings  page presenting some of our most popular recipes.

      Our in-store wine advisors will be happy to share their knowledge and wine pairing expertise with you.

    • Where can I find the cocktail recipes?

      The cocktail recipes and cocktail suggestions in the product pages are still available on SAQ.COM. However, they are currently not available in the SAQ mobile application.

    Wine and spirit courses

    • What are the courses available to consumers? Can I obtain a diploma by taking them?

      SAQ courses are open to everyone. Although they cover many aspects of the world of alcoholic beverages, people who take them do not receive a diploma. Visit the Ateliers SAQ par ITHQ website to see the list of all courses and workshops offered.

      Those interested in the profession of mixologist and who wish to obtain a diploma must apply directly to the Institut de tourisme et d'hôtellerie du Québec (ITHQ).

    Partnering with the SAQ

    • Partnering with the SAQ

      Present and active in Quebec society, the SAQ partners with a multitude of festive and charitable activities throughout Quebec.

      Its contributions are governed by the Donation and Sponsorship Policy, which guarantees that all applications are handled fairly and equitably.

      We encourage you to browse the to learn about the categories favoured by the SAQ, the eligibility criteria and the prerequisites for submitting a donation or sponsorship application.

    • Can I sell alcoholic beverages as a fundraising activity? 

      The sale of alcohol by the bottle is exclusive to the SAQ and its agencies, as well as grocery permit holders and small-scale production permit holders. No one else is authorized to sell alcohol.

      As for auction sales, all such events must go through the SAQ.

      Sales by the glass require a permit issued by the Régie des alcools, des courses et des jeux (RACJ) and specific conditions apply. If the sales are made under a restaurant, bar, pub or tavern permit, the bottles must be stamped. If the sales are made under a reunion permit, the bottles don’t need to be stamped (reunion permits are issued for a specific time-limited event as described in the application).

    • What is the SAQ’s policy regarding contracts and financial commitments?

      To learn more, please refer to the Contract information page.

    • Can the SAQ refuse to sell alcoholic beverages?

      SAQ employees have the duty and responsibility to refuse to sell alcoholic beverages to minors, to people who are obviously inebriated and to adults who attempt to purchase alcohol on their behalf.

      Please refer to the Sales ethics page in the Social responsibility section.

    Other services and policies

    • What is the SAQ’s exchange and refund policy?

      Upon presentation of a sales receipt, the SAQ refunds any product purchased in an SAQ store in the last 90 days, under certain conditions.

      You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional, provided that the following rules be complied with:

      - a vintage product can be exchanged if there isn’t more than a one-year difference between the vintage being brought back and the one currently being sold;
      - the label must not have changed;
      - a product with an expiry date must not be expired;
      - the product must exist in the directory;

      To be exchanged or reimbursed, the returned product must be sealed in order for the store to be able to sell the product again, and the product inside the container must be defective. In this case, the returned bottle must be at least three quarters full. Otherwise, the packaging, the bottle and the labels of a sealed product that be can be sold again must be in good condition. An open bottle that doesn't have any fabrication defect cannot be refunded or exchanged.

      With or without a sales receipt, a product that can't be consumed due to a fabrication defect can be exchanged or reimbursed under certain conditions. The exchange or refund may take place in the store of your choice, even if the purchase was made in another point of sale in Quebec (store, SAQ agency or supermarket*). The bottle of a defective product must be at least three quarters full.

      If you purchased the product online, please see the Terms of sale page.

      A specific exchange and refund policy applies to permit holders. For more information, contact the Permit holder client center at 514 254-8686 or 1 888 554-8686 (Montreal area) or at 418 654-2950 or 1 888 654-2950 (Quebec City area).

      *The following policy applies to products purchased in a grocery or convenience store: if the product is defective, it may be exchanged or refunded at the SAQ outlet of your choosing. If the product hasn’t been opened, you must go to the grocery store or convenience store where you purchased it to obtain an exchange or a refund.

      Certain conditions and exclusions apply. Subject to change without prior notice. The SAQ reserves the right to decline a refund or to subtract points from the SAQ Inspire account in case of abusive or inappropriate returns by a client. Please consult store personnel or visit the Terms of sale page for all the details.

    • Is it possible to have the telephone number of the seizure department?

      You can reach the seizure department at 514 254-6000, extension 5239.

    • Does the SAQ grant liquor licences?

      In Quebec, only the Régie des alcools, des courses et des jeux (RACJ) is authorized to issue liquor licences.

      To apply for a licence, visit the RACJ website or call the RACJ at one of the following numbers:

      Montreal : 514 873-3577

      Quebec-City : 418 643-7667

      Toll-free : 1 800 363-0320

    • Can individuals become the owner of an SAQ store?

      The SAQ is a government corporation and its sales outlets cannot be franchised. In other words, individuals cannot own an SAQ store. However, in some cases and under certain conditions, owners of food stores can obtain authorization to sell beverage alcohol as an SAQ Agency.

    • What are the eligibility criteria for obtaining authorization to sell as an SAQ Agency?

      When the SAQ determines that a municipality meets the eligibility criteria AND is deemed a possible agency store location, it publishes an announcement in the local newspaper and invites interested parties to reply to its call for tenders.

      To obtain an SAQ agency store permit, the store must be located in the area covered by the call for tenders and it must satisfy the SAQ’s business criteria. In addition, one of the following two conditions must be met:

      The business centre of the municipality or area affected by the proposed SAQ agency store must be located at least 15 kilometres from the nearest SAQ store;

      OR

      the business centre of the municipality or area affected by the proposed SAQ agency store must be located at least five kilometres from the nearest SAQ store, and:

      • be in a municipality or area whose permanent population is less than 6,000 residents;
      • have the product sales potential set by the SAQ, once the cannibalization of sales from the existing SAQ store and agency store network has been taken into account; and
      • provide a representative sampling of our SAQ products (100 to 140 linear feet).

      Besides meeting these criteria, storekeepers in the areas concerned who wish to operate an SAQ agency store must own a food store (grocery or convenience store) and hold an alcohol permit issued by the Régie des alcools, des courses et des jeux.

      For more information, see the SAQ Agency Stores page.

    • How can I become a product agent?

      Please contact our Service d’assistance aux relations d’affaires (business relations assistance service) by emailing sara@saq.qc.ca or calling 514 254-2711.

    Importing products

    • How much alcohol can I bring back from a trip abroad?

      To bring back alcoholic beverages acquired during a trip, you must have been out of the country for at least 48 hours.

      All adult travellers are entitled to bring back, free of charge, 1.5 litres of wine or 1.14 litres of spirits or twenty-four 355-ml cans or bottles of beer.

      Additional amounts

      All adult travellers can bring back an additional 9 litres (equivalent to a case of twelve 750-ml bottles), provide they pay customs duty, markup and taxes at customs on entering the country.

      For amounts between 9 litres and 45 litres, the beverages, including the first 9 litres, must be left at customs. You must then contact the SAQ’s Customs and Excise Services to pay the customs duty, markup and taxes. You will then be able to pick up your goods at Customs upon presentation of the SAQ receipt.

    • Can I import alcoholic beverages without going through the SAQ?

      If you wish to repatriate the contents of your personal wine cellar, bring back more than 45 litres of alcoholic beverages from a trip abroad or import products that are not available at the SAQ, you must go through the SAQ in order to pay duties and be able to retrieve your goods.

      For more information on importing alcoholic beverages: see the Importing beverage alcohol section.

    • How can I buy a product that I don’t find in the SAQ network?

      Though the SAQ catalogue contains thousands of products, there may still some products you’re interested in buying that are not available through the SAQ’s retail network. Before submitting a private order for such a product, please contact us to learn if the product is currently represented in Quebec by a promotional agency.

      Telephone: 514 254-6000, ext. 5903

      Email: infocommandes.privees@saq.qc.ca

    • What quantity do I have to buy?

      At the SAQ, private orders are for complete cases only.

      If you would like to order less than a case and the total volume is 45 litres or less, you yourself can arrange to have the product imported into Quebec. See the Personal Importation section of the Importing beverage alcohol page.

    • How much will my private order product cost?

      To the supplier’s selling price will be added the shipping charges, customs clearance fees, applicable taxes and the SAQ’s markup. To obtain an estimated retail price, contact the Price Administration Department:

      Telephone: 514 254-6000, ext. 5196

      Email: prixderevient@saq.qc.ca

    • How long will it take for my order to arrive?

      Delivery time depends on where the products are coming from. See the Estimated Times for Product Availability (PDF - 19 KB) for countries and regions currently served by the SAQ’s shipping network. For products originating in areas not served by the SAQ, delivery times will vary based on the distance and on the freight carrier selected by the supplier.

    • Will I be notified when the products become available?

      You will be emailed a notice of product availability. You should then contact the Private Order Department to arrange delivery.

    • When do I pay for my order?

      You pay when you pick up your order in the designated store.

      The amount of the deposit you paid will be deducted from your final invoice.

    • Can I return a non-defective or a defective product?

      The SAQ does not authorize such returns for non-defective private order products.

      For defective products:

      The SAQ guarantees private order products against defects for one year. Defective products will be refunded, not replaced. Defective products can be returned at any SAQ store.