Do I have to create an account to browse the application and make purchases?
No, you are not required to create an account to browse the application, see available products, find a store ou add your SAQ Inspire card.
However, if you want to add favourites or products to your basket, and pay for your order, you must create an account. By creating an account, you’ll also be able to access your exclusive Inspire promotions and your Inspire points balance.
If you already have an SAQ.COM/SAQ Inspire account, use the same username and password to log in to the mobile application.
What should I do if my account is locked or if I am having trouble with logging in?
You will have to contact Customer relation centre.
How can I reset my password?
From the sign in page, click “Forgot your password?” and enter the email address associated with your account. You will receive a temporary password and a link taking you to SAQ.com. Resetting your password can only be done on SAQ.COM. Once you have changed your password on SAQ.com, you can return to the mobile application and log in.
Can I change my personal information?
Yes, you may do so in your mobile app account. Simply log in and selecting “Personal information” From the menu.
Can I track my order?
Yes, you may do so in your account by selecting “Order status.” You will be redirected to SAQ.com.
Can I unsubscribe from my account?
Yes, you may unsubscribe from your account by contacting Customer relation centre. You will no longer be able to log in to SAQ.COM or the mobile app, however, your SAQ Inspire account will remain active and you can continue to use your SAQ Inspire card in store.
Can I be connected on several devices at the same time?
Yes. You can connect to the SAQ mobile app and connect to SAQ.COM at the same time without being asked to reconnect. The issue has been solved.
Is the connection persistent?
Yes, persistent connections enable users, from the first authentication, to stay connected, which means they can avoid entering their password each time they open the application.