The vaccine passport and a valid ID will be required to access stores as of January 18. Delivery time is 5 to 7 days. Find out more.

Due to the recent strike of our distribution center employees, delivery time is approximately 10 days.

Please note that technical problems are currently causing issues with in-store inventory updates.

Accessibility

Most of the content and main transactional features of this website are accessible and conform to the applicable elements of the Standard on Website Accessibility (SGQRI 008 2.0) - in French only.

When this new version of the SAQ.COM website was launched, certain elements have not yet been validated and may therefore include obstacles to accessibility:

  • PDF documents and other downloadable documents;
  • The pages presenting the list of jobs offered, as well as the pages containing forms for applying or submitting a curriculum vitae, which are managed by a third party;
  • Geographic maps which are used in particular to display store locations;
  • Certain pages of additional information related to SAQ Inspire transactions.

The SAQ cannot guarantee the accessibility of content from third parties that are not subject to the Web accessibility standards (SGQRI 008 2.0).

 

If you need assistance

If you have difficulty navigating the SAQ.COM Website using adaptive technologies or a screen reader, creating your account or making an online purchase, you can join the Customer Relation Center.

You can help us improve the accessibility of this site by telling us about the difficulties you encounter.

Business hours

Monday to Friday: 8:30 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: closed

Phone numbers

Greater Montreal: 514 254-2020
Toll-free anywhere else in Quebec: 1 866 873-2020

 

Tools used for accessibility validation

  • Web content accessibility rules recommended by the World Wide Web Consortium (WCAG 2.0 - level AA) - in French only.
  • HTML 5 markup standards
  • Contrast validation with minimum ratio of 4.5: 1
  • Increasing font size possible within browsers
  • Web Accessibility Evaluation Tool (WAVE) validation reports
  • World Wide Consortium (W3C) Code Validator
  • NVDA screen reader software
  • Site Improve Accessibility Checker module for Chrome and Firefox
  • Color Contrast Analyzer by Paciello Group
  • Stark module for the Sketch application

Supported devices, operating systems and web browsers

The SAQ.COM website is designed to fit and work with the mobile devices, tablets and computers most commonly used by users using the site.

Desktop computers running Windows:

The SAQ.COM site has been adapted and tested to work with desktops equipped with the Windows 10 operating system.

Note: The SAQ.COM site has not yet been tested for the Windows 11 version which was launched in November 2021. The site has not been adapted or tested on previous versions of Windows: 8, 7, Vista, XP, 2000, 98 or NT.

Supported web browsers for Windows 10:

  • Chrome: from version 79.xx
  • Firefox: from version 71.xx
  • Microsoft Edge: from Chromium version (2020)
    The SAQ.COM site should work correctly with newer versions of the browsers supported above.

Browsers for Windows not supported:
Internet Explorer is no longer supported and some elements of the site are not functional with this browser.
The site has not been tested with Safari and Opera for Windows.

Apple Desktop Computers (Mac):

The SAQ.COM site has been adapted and tested to work with Mac running on Sierra (10.12) and Catalina (10.15) operating systems.

The site has not been tested with El Capitan (10.11) and older versions.


Supported Mac web browsers:

  • Chrome: from version 79.xx
  • Firefox: from version 71.xx
  • Safari: from version 12.1.xx
    The SAQ.COM site should work correctly with newer versions of the browsers supported above.

Unsupported Mac browsers:
Safari versions 11.1 and earlier are not supported and some elements of the site are not functional with this browser.
The site has not been tested with Opera and Edge for Mac.

 

Tablets:

The site has been adapted to work on iPad and Samsung Galaxy, the models most used by Internet users visiting SAQ.COM.

Browsers used for tablet testing: Chrome, Firefox and Safari.

 

Mobile devices:

The site has been adapted to work on the following mobile devices:

  • iPhone 6, 7, 8, X and XR
  • Pixel 2, 3, 4
  • Galaxy s9
  • Nexus 5, 6

Browsers used for mobile testing: Chrome, Firefox and Safari.

 

Last updated: November 25, 2021