Free in-store delivery with purchases of $75+ in an estimated 3 to 5 business days.

    For all the information on the ongoing negotiation and which stores are open today, please visit this page

For our business customers, please visit this page

   Technical issue: All features of the Inspire program are temporarily unavailable. 

The Charter of the French language and its regulations govern the consultation of English language content.

Submit a complaint

Do you find yourself in a dispute with the SAQ? Do you feel frustrated about an issue? Have you witnessed a suspicious situation?

Here are the steps to follow to submit a complaint:

Are you a customer?

Contact the Customer Relations Centre via this online form or by telephone

Toll-free: 1 866 873-2020

Greater Montréal area: 514 254-2020

If you contacted the Customer Relations Centre but weren’t able to resolve the issue to your satisfaction, you can submit a complaint to the SAQ through a completely impartial body. The completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) – Confidence Line 

Are you an SAQ supplier?

Please speak with the representative concerned about the reasons for your complaint. This can often help resolve a dispute.

If the compliant is related to the contract process, please refer to the Procédure portant sur la réception et l'examen des plaintes dans le cadre d'un processus contractuel (PDF - 97 Ko in French only).

If the first two steps don’t resolve the complaint, a completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) - Confidence Line

Are you an SAQ agent or wine supplier? 

It is possible to make a complaint about the SAQ to a completely impartial body.

You can submit a complaint to the SAQ through a completely impartial body. The completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) - Confidence Line