Free in-store delivery with purchases of $75+ in an estimated 5 to 7 business days.

  Agreement in principle reached between the SAQ and the SAQ stores and office employees (SEMB) union. Learn more.

   November 5th : Please note that the stores will be open during regular hours. Find your store >

   We are experiencing technical issues with the Great Wines of Burgundy lottery and are working to resolve the situation as soon as possible.

The Charter of the French language and its regulations govern the consultation of English language content.

Hurry! The deadline to take advantage of the GST break on qualifying products is February 15. Details.

Submit a complaint

Do you find yourself in a dispute with the SAQ? Do you feel frustrated about an issue? Have you witnessed a suspicious situation?

Here are the steps to follow to submit a complaint:

Are you a customer?

Contact the Customer Relations Centre via this online form or by telephone

Toll-free: 1 866 873-2020

Greater Montréal area: 514 254-2020

If you contacted the Customer Relations Centre but weren’t able to resolve the issue to your satisfaction, you can submit a complaint to the SAQ through a completely impartial body. The completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) – Confidence Line 

Are you an SAQ supplier?

Please speak with the representative concerned about the reasons for your complaint. This can often help resolve a dispute.

If the compliant is related to the contract process, please refer to the Procédure portant sur la réception et l'examen des plaintes dans le cadre d'un processus contractuel (PDF - 97 Ko in French only).

If the first two steps don’t resolve the complaint, a completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) - Confidence Line

Are you an SAQ agent or wine supplier? 

It is possible to make a complaint about the SAQ to a completely impartial body.

You can submit a complaint to the SAQ through a completely impartial body. The completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.

Toll-free: 1 877 888-6891

Société des alcools du Québec (SAQ) - Confidence Line