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Online transaction security

Payment service

The SAQ.COM payment service allows you to make on-the-spot purchases by credit card. This service guarantees a high level of security, reliability and efficiency.

SAQ.COM offers a number of features that ensure your financial transaction is processed securely, including the following:

  • Secure transmission of the credit card number to the payment server, which redirects the transaction to the institution that issued the card for authorization.
  • The information transmitted on the Internet is encrypted.
  • The request for authorization for the amount of the purchase is processed immediately.

Paying for your online purchases

At the time of payment, displays a form on which you are asked to enter your credit card number, year/month of expiration, as well as the security code.

Payment form

When you use the payment form, the information retrieved from your credit card is transmitted via the Internet using the TLS (Transport Layer Security) protocol. This protocol used by your browser enables secured transmission of information via the Internet to the payment service. The confidentiality of your information during transmission on the Internet is ensured through encoding.

Important notice on your credit card's security code (CVD)

Most major credit cards offer an additional security feature for online purchases, called the security code. This code consists of 3 or 4 numbers (printed on the signature strip) that allows a cryptographic control of the information and protects the card owner against fraud. When making online purchases, entering these numbers validates the authenticity of the card.

Other questions about your online orders

For questions regarding purchases made from the SAQ.COM website and the SAQ mobile application, contact the Customer Relations Centre at 1 866 873-2020 or using the Contact us form.

For terms and conditions relating to purchase transactions made from the SAQ.COM website and the SAQ mobile application, return, exchange and refund policies, see the Terms of sale page.

Protection of your personal information

When you make an online purchase from the SAQ.COM website or the SAQ mobile application, you must first create an SAQ account and provide your billing information. You must also have accepted the SAQ confidentiality policy and the online terms and conditions.

The SAQ does not keep credit card numbers in its databases. The payment form on the SAQ.COM website and the SAQ mobile application comes from the financial institution and is solely managed by the financial institution.

To find out more about the personal data collected as part of an online purchase and the use of this data by the SAQ, read our Personal information confidentiality conditions [PDF 220 KB].

Beware of fraudulent emails

The distribution of fraudulent emails (phishing) is a technique used by scammers to try to reroute funds by usurping well-established company identities. Scammers do this by sending authentic looking e-mails to retrieve personal information from recipients.

To protect customers, the SAQ insists on informing you that no such email will ever be sent to you requesting personal information such as your address, date of birth or credit card number.

However, if you ever receive an email that seems to originate from the SAQ and asks for personal information, do not answer. Immediately contact Customer Relations Centre to report the incident at 1 866 873-2020 or by using the Contact us form.

Encoding and browsers

Encoding consists of turning a clearly worded text into an unintelligible text (cryptogram) using cryptographic techniques such as algorithms and keys. Access to a secret key is necessary to decode the information.

Cryptographic systems use a variable length key. You can rest assured that transmission of information is totally secure:

Depending on the browser, a small locked padlock in the address bar or the status bar indicates that the session is in encoded mode.

When the session switches to encoded mode, you will see in the address bar that the address becomes, indicating the use of the TLS (Transport Layer Security) protocol, which enables the secure transmission of information.