Permit holders

SAQ Restauration has developed a full range of services adapted to the reality of restaurateurs, bar operators and permit holders. SAQ Restauration offers you:

  • professional advice adapted to your reality
  • analysis of your wine list
  • suggestions and recommendations
  • courteous service, in person and on the phone

Directory of SAQ products* (Excel format - 951 KB - French only)

* For more information, call the Centres de relation clientèle – Restauration :

Montreal : 514 254-8686 or 1 866 554-8686

Quebec : 418 654-2950 or 1 866 654-2950

SAQ restauration logoSAQ restauration logo

Buying

There are several ways to obtain the products you need:

  • SAQ Restauration outlets - Cash-and-carry stores

    Two cash-and-carry stores designed specifically for hotel and restaurant operators and bar owners let you make your purchases on site (telephone orders are not accepted).

    • Broad selection of regular and specialty products by the bottle or case
    • Useful wine classification, with regular and specialty products grouped by country
    • Experienced personnel ready to handle your requests
    • Fast service for your small orders
    • Information and advice area
    • Free tasting station
    • Parking and loading spaces
    • Open seven days a week and at hours adapted to your needs

    Contact

    SAQ Restauration – Cash and Carry, Saint-Zotique
    150 Saint-Zotique Street West
    Montreal, QC H2S 1P4
    Tel.: 514 274-6720

    SAQ Restauration – Cash and Carry, Saint-Patrick
    1900 Saint-Patrick Street
    Montreal, QC H3K 1A9
    Tel.: 514 937-0330

    SAQ Restauration – Cash and Carry, Quebec
    2900, Einstein Street
    Quebec, (QC) G1X 4B3
    Tel.: 418 977-0260

  • SAQ and SAQ Sélection stores

    Permit holder services are available in some of our SAQ and SAQ Sélection stores. To order, please use the purchase order and email it to your store.

    For instructions on where to send the purchase order, please contact your SAQ Restauration store.

    Restauration Purchase Order (Excel)

    Directory of stores that serve Restauration customers (French only, PDF - 220 Ko)

    In emergencies, you can drop by the store and take your products with you. Note, however, that you can buy no more than 12 bottles at a time.

  • Ordering by telephone or online (delivery only)

    Maestro service lets you make your orders by telephone or online while taking advantage of the advice and support of experts dedicated exclusively to you.

    • Delivery in 48 hours or less in the regions served (certain conditions apply)
    • Access to the SAQ’s entire regular and specialty product catalogue (excluding SAQ Signature product range)
    • Advisors trained to deal with your specific needs
    • Ordering by telephone or online
    • Open Monday to Friday

    Online orders

    Montreal area
    Telephone: 514 254-8686 or 1 866 554-8686
    Email: c.appels@saq.qc.ca
    Website: commandetp.saq.com

    Quebec City area
    Telephone: 418 654-2950 or 1 866 654-2950
    Email: c.appelsquebec@saq.qc.ca
    Website: commandetp.saq.com

  • Private ordering

    Add a distinctive touch to your wine list by ordering exclusive private import products.

    To take advantage of this service, you must:

    • read the Private Order Policy for Permit Holders (PDF - 65 KB);
    • ensure you meet the established requirements by referring to the Evaluation Criteria (PDF - 13 KB), the Applicable Storage Fees (PDF - 10 KB) and the Delivery Conditions (PDF - 19 KB - French only);
    • understand that the transportation and customs clearance charges, taxes and the SAQ’s markup will be added to the product’s sales price;
    • contact the Private Order Service in order to obtain a user ID and password;
    • submit your private order request using the online form. The following information is required for the form:
      • your user ID and password
      • the supplier’s name and contact information (business address and pickup address)
      • the commercial name of the product and its country of origin, colour and vintage (if applicable)
      • the bottle size and percentage of alcohol
      • the number of bottles per case
      • the supplier’s price and currency.

    The SAQ will coordinate the procurement operation and inform you when your order has arrived.

    Information:

    Private Order Service
    Telephone: 514 254-8686

    Estimated Times for Product Availability (PDF - 30 KB)

    Delivery Conditions (PDF - 21 KB - French only)

    Private order product return policy

    Can defective products be returned?

    • The SAQ provides a one-year guarantee against any defects in products sold on a private order basis. Only reimbursements are offered for defective products. To return a defective private order product, speak with an SAQ outlet or the Montreal Centre de relation clientèle at 514 254-8686.

    Can products in good condition be returned?

    • The SAQ does not allow this type of return for private order products.