Our recent updates regarding COVID-19

New tags to adopt without moderation

Thanks to our team. Our employees are the reason we can keep inspiring you. Day after day, they’re making every effort to continue offering you an exceptional service. Thanks to them, you can continue sharing quality moments with those you love, even if it’s at a distance. Our teams in-store invite you to discover their favourite taste tags, a nod to the ideal behaviour to adopt when you visit one of our stores.

Good to know before you shop online

Good news, the SAQ is now teaming up with Purolator to deliver your parcels to your door! Delivery times are 3 to 5 business days.

In order to serve you better, we have increased the availability of our best sellers. Discover the selection available online now.

Any questions? Consult our FAQ.

FAQ on home delivery 

  • When can I expect my order to be delivered at home?

    Delivery times are 3 to 5 business days.

  • What happens if I’m not home on delivery day?

    Purolator will make one delivery attempt at the given address. If you are not home, you will receive a Delivery Notice card inviting you to collect your package at the pick up location indicated. However, you can contact Purolator customer service to redirect your package to a distribution center that suits you better, providing that it’s in the same service area as the initial collection pick up location. For more information, contact Purolator customer service:
    https://www.purolator.com/en/support/contact-us

  • Can I still choose in-store delivery?

    Yes, you can still have your package delivered at one of our stores with the Click-Purchase-Pick up service. Delivery fees remain $6, or free with purchases of $75 and more.

    Don’t forget to check our new opening hours before collecting your package.https://www.saq.com/en/store

  • Is there a risk my package can be contaminated?

    Rest assured, our employees who receive, prepare and assemble your orders at our warehouse respect the new sanitary standards. In addition, Purolator ensures that its employees also follow the hygiene and protection measures recommended by Health Canada. There is therefore little risk of catching the virus by being in contact with a package. To learn more about the security measures implemented by Purolator:

    • How will my identity be confirmed at delivery?

      To make sure the package is delivered to the rightful recipient, and to confirm you are indeed at least 18 years old, the delivery person will ask for your ID.

      However, she or he will make sure to abide by the two-meter distance rule and will no longer ask for your signature.

    • How do I know if my order will be shipped by Purolator or Canada Post?

      All orders made until March 29 will be shipped by Canada Post. The package’s tracking number, that you received by email, will start with ‘’4552’’ and you’ll be able to track it directly on the Canada Post website:
      https://www.canadapost.ca/trackweb/en#/home

      All orders made starting March 30 will be shipped by Purolator. The package’s tracking number, that you received by email, will start with ‘’DFT’’ and you’ll be able to track it directly on the Purolator website:
      https://www.purolator.com/en/shipping/tracker

    • I made my order before March 30. Can I still receive my package at home?

      Orders made before March 30 were handled by our partner Canada Post, according to their new guidelines related to the distancing measures during the COVID-19 situation.

      These orders will be delivered directly to a post office near your residence and you will receive a ‘’Delivery notice card’’ at home. It won’t be possible to change the delivery method to have these orders delivered to your home.

     

    Our preventive measures in stores

    The SAQ is committed to communicating transparently with our employees and the public throughout this exceptional situation. We will release an update as soon as one of our employees has a confirmed diagnostic of the COVID-19. Click here for more details.

    Here are the in-store changes to comply with Public Health guidelines, along with what you need to know for your next visit at your local SAQ store.

    NEW (starting Saturday, July 18)

    All customers who enter SAQ stores will be required to wear a face covering, as mandated by the new government and public health guidelines. The SAQ is also applying these measures to all store employees whose work brings them into contact with customers. The SAQ will ensure face coverings are worn and will also maintain all measures recommended by public health authorities as part of the collective effort to fight the spread of COVID-19.

    Mitigation measures already in place
    To protect its employees and customers, the SAQ has, since the start of the pandemic, limited the number of customers allowed in its stores. It has also increase the frequency of store cleaning. All measures that the SAQ has implemented in its store network to date, including hand-washing and physical distancing, remain in effect.

     

    Opening hours
    Sunday: 12 p.m. to 5 p.m.
    Monday: 12 p.m. at the earliest to 6 p.m. at the latest
    Tuesday and Wednesday: 10 a.m. at the earliest to 6 p.m. at the latest
    Thursday and Friday: 10 a.m. at the earliest to 7 p.m. at the latest
    Saturday: 10 a.m. at the earliest to 6 p.m. at the latest
    (Closing time is 8 p.m. every day for SAQ Express stores)

    The number of customers allowed per store is restricted to the following:

    • SAQ and SAQ Express: a maximum of 7
    • SAQ Sélection: a maximum of 15
    • SAQ Dépôt: a maximum of 35 for the stores in Montréal’s Marché Central and Québec (25 for other stores)

    - We ask that you comply with the 2-meter distance between you and others at all times: in lineups outside and in, and at the cash. New floor signs will help you respect this distance.
    - To contribute to your protection and the protection of our employees, plexiglas barriers will also be installed at checkout counters to minimize contacts.
    - Be part of our team: handle the bottles yourself (scanning and bagging) and refrain from touching bottles you’re not planning on buying.
    - Present your cell phone or Inspire card so the cashier can scan it without contact.
    - As much as possible, please pay with your credit or debit card instead of cash.
    - Smile, thank and encourage our staff; remember we’re all in this together.

    Also note:

    - Tastings are no longer available.
    - Our employees must wash their hands at least every 30 minutes, no matter how busy the store is. We recommend you do the same.
    - Our cash counters, client screens, terminals, phones, payment terminals, baskets, and other surfaces are regularly cleaned.
    - Our car service is reduced. If necessary, employees will place boxes in your open trunk instead of your passenger compartment.

    If you are experiencing flu-like symptoms or are in voluntary isolation, we ask that you abide by this isolation. Our employees can ask you to leave the store and opt for online shopping.

    We are aware that preventive measures may cause clients to wait longer at checkout or might require us to temporarily restrict access to the store if we are not able to enforce social distance standards.

    We ask everyone to comply with these measures and we are counting on your collaboration to help our employees enforce the guidelines issued by Public Health officials.

    The SAQ responds to call from Food Banks of Quebec

    Answering a cry for help from the country’s food banks, the SAQ is donating $1 million to Food Banks of Quebec (FBQ). The move is in support of Quebecers who find themselves in dire and unforeseen circumstances due to the COVID-19 pandemic.

    Beginning today and until further notice, the SAQ will also donate to the FBQ the $12 delivery fee it collects for every order submitted online on SAQ.COM.

    Press releases

    • July 29, 2020 | COVID-19 – Preventive Closing of Three Stores in Blainville and Mirabel

      After eight of its employees tested positive for COVID-19 recently, the SAQ has announced the preventive closing of three stores on Montreal’s North Shore.

      The following stores are affected:

      • SAQ Sélection, 259 De la Seigneurie Blvd. West, Blainville, J7C 4N3
      • SAQ Dépôt, 1395 Michèle-Bohec Blvd., Blainville, J7C 0M4
      • SAQ Classique, 13370 Curé-Labelle Blvd., Mirabel, J7J 1G9

      In compliance with public health guidelines, each of the stores will be deep cleaned by a specialized firm. In addition, all employees who have worked in the stores in recent days will be required to preventively self-isolate and take a COVID-19 screening test as soon as possible. The three stores will remain closed until further notice.

      The SAQ notes that this exceptional measure applies only to the above three stores. All other SAQ stores remain open.

      Although public health contact tracing has not identified any customers who should preventively self-isolate, the SAQ encourages everyone who visited one of the three stores recently to monitor themselves for COVID-19 symptoms.

      For more information or should symptoms occur, call 1‑877-644-4545 or visit the website https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/

      Reminder of the mitigation measures implemented by the SAQ From the start of the crisis, the SAQ has strictly complied with all recommendations issued by public health authorities. It has also applied the required protocol for all confirmed COVID-19 cases. When employees tell their reporting officer that they are experiencing COVID-19 symptoms, they are encouraged to preventively self-isolate, as are the employees who work alongside them.

      "The safety of our employees and customers is of paramount importance and all the measures necessary to ensure it have been in place since the beginning of the pandemic,” said Jacques Farcy, Vice-President, Sales Network Operations, at the SAQ. “That is why we didn’t hesitate when deciding to close the three stores today or to be completely open with our employees, customers and the general public about this exceptional measure."

      For more information about the mitigation measures implemented by the SAQ in response to the pandemic, see https://www.saq.com/en/covid19-mitigation-measures.

      About the Société des alcools du Québec (SAQ)
      Created in 1921, the SAQ imports, distributes and sells a broad range of wines, beers and spirits. Its sales network comprises 410 stores and 426 agency stores located throughout Quebec and a transactional website, SAQ.com. Driven by the passion and know-how of its 7,000 employees, the SAQ offers Quebecers a world of discovery, with more than 35,000 products from 3,700 suppliers in 80 countries. In fiscal 2019-2020, the SAQ supported some 3,000 organizations and events and paid a dividend of $1.226 to the Government of Quebec, while also ensuring its business activities respected local communities and the environment.

    • March 26, 2020 | COVID-19 – Thank you for doing your part for everyone's well-being

      Dear customers,

      For nearly two weeks now, we’ve been faced with unusual circumstances that have had major consequences for our society and on everyone’s lives. We’re aware of the impact they’ve had on your shopping experience, both in store and online, and we want to assure you that we’re doing everything we can to ensure better service and a selection of products that meets your expectations.

      I’d like to assure you that our stores will remain open, and we’re confident that we’ll continue to be well stocked. Despite the sense of urgency we’re all feeling, there’s no need to worry or rush. Furthermore, preventive measures continue to be applied in our stores to ensure a safe shopping experience. We trust we can count on each and every one of you, and we ask that you follow Public Health guidelines and refrain from visiting our stores if you should be in preventive isolation or if you have symptoms.

      Due to the exceptional volume, online orders are encountering unusually long delivery wait times. Please know that we’re working to find solutions to improve this service.

      The current situation is difficult for everyone, so I’d like to thank you for being courteous towards our employees, who are doing their very best to serve you every day.

      Catherine Dagenais President and CEO

    • March 21, 2020 | COVID-19 – The SAQ changes its opening hours to give its employees a break on Sundays

      Montreal, March 21, 2020 – For several days now, the SAQ has been operating with reduced staff due to preventive self-isolation and the closing of schools and daycare centres. The current situation and high amount of traffic in SAQ stores mean that employees are experiencing considerable fatigue and concern. The SAQ has therefore decided to change the opening hours of the store network to give team members time to rest. Effective tomorrow and for an indeterminate period, all SAQ stores will be closed on Sundays and will reopen their doors to customers at noon on Mondays. Monday mornings will be devoted to cleaning and sanitizing the stores and restocking the shelves so that team members will be ready to start serving customers again.

      For SAQ president and chief executive officer Catherine Dagenais, this exceptional measure is essential. “Our extraordinary teams have been giving their all for several days under difficult and trying circumstances. I thank them from the bottom of my heart. It is now time for them to rest and be with their families. The demand on our operations in recent days shows us just how important the SAQ is in customers’ daily lives, especially during the current situation. Our employees are key to keeping our business up and running and their health is a top priority.”

      A temporary measure that enables the SAQ to address to the situation as it currently stands, the new schedule will be regularly reviewed as the situation evolves. In the meantime, the SAQ is counting on customers’ cooperation limiting in-store traffic as much as possible and following all Public Health guidelines. Customers who have recently returned from abroad, who exhibit flu-like symptoms or who have tested positive for COVID-10 should refrain from visiting stores.

      Shopping online remains the best option

      Online sales through SAQ.COM or the mobile app remain available to the public. Delivery via Canada Post also remains available. In addition, all delivery fees will be donated to Food Banks of Quebec. Please note, however, that delivery times may be significantly longer than usual due to the sharp increase in demand.

      All prevention measures already implemented in the SAQ store network remain in effect. The SAQ has earlier reduced its opening hours, with stores opening no earlier than 10 a.m. and closing no later than 6 p.m.

        • March 17, 2020 | Coming together in the face of COVID-19 : A message from Catherine Dagenais, President and CEO of the SAQ

          Montreal, March 17, 2020

          Dear clients and members,

          In this difficult period of uncertainty, we know that every one of you is growing increasingly concerned about the COVID-19 virus. Rest assured that we stand together and that all our stores have implemented strict prevention measures that will allow our team to continue serving you. Our top priority remains the health of our employees and clients.

          This situation is quickly evolving and every day we are faced with new challenges. Despite this, employees in our stores and distribution centres are doing everything they can to make sure the products you are looking for are available and that our customer service meets your expectations. We want to thank them for their hard work and dedication. They share your concerns for their own health and the health of their loved ones.

          To help you continue purchasing your products with complete peace of mind, we are asking all our employees and clients to follow the guidelines issued by public health officials. If you are currently in preventive isolation or if you are experiencing flu-like symptoms, please purchase your products online on SAQ.COM or on the mobile app instead of in store. We will do everything we can to make sure you receive your items as quickly as possible.

          In addition to no longer offering samples in our stores, our employees must all follow these preventive measures:

          • They must wash their hands at least every 30 minutes, no matter how many clients are in the store.
          • They will regularly clean cash counters, client screens, terminals, phones, payment terminals, baskets, and other surfaces.
          • They will make sure only a certain number of clients will be permitted in the store at once. This will allow everyone to keep a safe distance from each other.
          • They will avoid touching payment cards, Inspire cards, or clients’ phones and will ask you to handle these yourself.
          • They will invite clients to pay by card (debit, credit) in order to minimize the handling of cash.
          • They will reduce car service. If necessary, employees will place boxes in your open trunk instead of your passenger compartment.
          • They will ask clients who are showing visible flu-like symptoms or who openly state they are in voluntary isolation to leave the store and to purchase their products on SAQ.COM.

          We are aware that preventive measures may cause clients to wait longer at checkout or might require us to temporarily restrict access to the store if we are not able to enforce social distance standards. We ask everyone to comply with these measures and we are counting on your collaboration to help our employees enforce the guidelines issued by public health officials.

          By working together, we can make a difference. Thank you for your continued trust.

          Catherine Dagenais, President

        • March 13th, 2020 | COVID-19: Risk mitigation measures at the SAQ

          Montreal, March 13, 2020 – The Société des alcools du Québec (SAQ) is sensitive to Quebecers’ growing concerns about the novel coronavirus (COVID-19) and has implemented measures aimed at minimizing the health risks for employees and customers and ensuring a safe working and shopping environment. The SAQ’s senior management has set up a dedicated committee that meets daily to assess the level of risk associated with COVID-19 and make sure the appropriate procedures have been implemented and explained to employees and customers.

          In-store measures

          Effective immediately, the SAQ will not hold tastings of any kind in its store network until the pandemic is over. This covers tastings for customers and well as employee tastings with industry representatives.

          The SAQ has also implemented additional sanitary measures, including:

          • More frequent cleaning of its stores, especially the Inspire touch-screen terminals and payment terminals;
          • Making antiviral products, such as hand sanitizers, available to employees and customers;
          • Regularly reminding all employees of the hygiene practices they should adopt to avoid transmitting the virus, in particular frequent hand-washing.

          As a precaution, the SAQ has asked all its employees, including store employees, who have travelled abroad in the last two weeks to stay at home after returning. They will be paid for the 14-day self-isolation period. Similarly, the SAQ encourages customers who have recently travelled abroad or are experiencing flu-like symptoms to do their shopping online on SAQ.com or via the mobile app instead of at a store.

          SAQ Inspire and SAQ Signature events cancelled

          In accordance with the recommendations issued yesterday by the Quebec government and to avoid unnecessary gatherings, the SAQ is cancelling or postponing all events for SAQ Inspire and SAQ Signature customers through the end of May. The impacted customers will be contacted with the cancellation details as soon as possible.

          Impact on supply

          At this point, the SAQ does not anticipate any product supply problems in its stores. The Category Management team is in constant contact with producers around the globe to stay informed of the latest developments. The SAQ also notes that, according to Health Canada, products from countries experiencing a COVID-19 outbreak do not pose a particular risk.

          Employee health and well-being

          Our employees are essential to our continued operation and their health is our top concern. That is why the SAQ has issued the following additional guidelines, which remain in effect until further notice:

          • All employees who can do so are encouraged to work from home;
          • All business meetings with agents, suppliers and other visitors will be by videoconferencing or telephone;
          • In addition to cancelling all business travel by employees, the SAQ recommends that employees cancel any personal travel abroad they may have planned through April 30.