Due to the high volume of orders, we can no longer guarantee delivery times. Please note that Canada Post is now delivering SAQ packages to a post office near you.
The $12 delivery fee will be donated to the Food Banks of Quebec. Find out more.

Important notices

Online purchases

Due to the high volume of orders, we can no longer guarantee delivery times. Please note that Canada Post is now delivering SAQ packages to a post office near you.
The $12 delivery fee will be donated to the Food Banks of Quebec.

Find out more

COVID-19 : MEASURES TAKEN BY THE SAQ

Recent updates

Thank you for doing your part for everyone's well-being

Dear customers,

For nearly two weeks now, we’ve been faced with unusual circumstances that have had major consequences for our society and on everyone’s lives. We’re aware of the impact they’ve had on your shopping experience, both in store and online, and we want to assure you that we’re doing everything we can to ensure better service and a selection of products that meets your expectations.

I’d like to assure you that our stores will remain open, and we’re confident that we’ll continue to be well stocked. Despite the sense of urgency we’re all feeling, there’s no need to worry or rush. Furthermore, preventive measures continue to be applied in our stores to ensure a safe shopping experience. We trust we can count on each and every one of you, and we ask that you follow Public Health guidelines and refrain from visiting our stores if you should be in preventive isolation or if you have symptoms.

Due to the exceptional volume, online orders are encountering unusually long delivery wait times. Please know that we’re working to find solutions to improve this service.

The current situation is difficult for everyone, so I’d like to thank you for being courteous towards our employees, who are doing their very best to serve you every day.

Catherine Dagenais President and CEO

Our preventive measures in stores

RETURNS: We will no longer be able to take back open bottles, whether they are returned or capped for the duration of the crisis. Please keep the opened bottles and your invoice at home for a return later when the situation allows.

Our in store employees : 

- will no longer be offering samples in our stores
- must wash their hands at least every 30 minutes, no matter how many clients are in the store.
- will regularly clean cash counters, client screens, terminals, phones, payment terminals, baskets, and other surfaces.
- will make sure only a certain number of clients will be permitted in the store at once. This will allow everyone to keep a safe distance from each other.
- will avoid touching payment cards, Inspire cards, or clients’ phones and will ask you to handle these yourself.
- will invite clients to pay by card (debit, credit) in order to minimize the handling of cash.
- will reduce car service. If necessary, employees will place boxes in your open trunk instead of your passenger compartment.
- will ask clients who are showing visible flu-like symptoms or who openly state they are in voluntary isolation to leave the store and to purchase their products on SAQ.COM.

We are aware that preventive measures may cause clients to wait longer at checkout or might require us to temporarily restrict access to the store if we are not able to enforce social distance standards. We ask everyone to comply with these measures and we are counting on your collaboration to help our employees enforce the guidelines issued by public health officials.

Online purchases 

Due to the high volume of orders we currently receive, we can no longer guarantee delivery times.

When making your purchases on SAQ.COM, know that the delivery costs of $12 will be entirely donated to the Food Banks of Quebec to help them cope with the current situation. Select the Home delivery option when placing your order.

New Canada Post Guidelines: Delivery to a Post Office Near You

Canada Post's current policy is to leave a Delivery Notice card at your home; you will need to collect your package at the designated location, showing proof of identity and providing a signature. If you are sick or placed in self-isolation, please ask someone to pick up these items for you. Learn more 

The SAQ responds to call from Food Banks of Quebec

Answering a cry for help from the country’s food banks, the SAQ is donating $1 million to Food Banks of Quebec (FBQ). The move is in support of Quebecers who find themselves in dire and unforeseen circumstances due to the COVID-19 pandemic.

Beginning today and until further notice, the SAQ will also donate to the FBQ the $12 delivery fee it collects for every order submitted online on SAQ.COM.

The SAQ is also encouraging customers to join the effort to support food banks by making a donation online through the FBQ website.

Press releases

  • March 21, 2020 | COVID-19 – The SAQ changes its opening hours to give its employees a break on Sundays

    Montreal, March 21, 2020 – For several days now, the SAQ has been operating with reduced staff due to preventive self-isolation and the closing of schools and daycare centres. The current situation and high amount of traffic in SAQ stores mean that employees are experiencing considerable fatigue and concern. The SAQ has therefore decided to change the opening hours of the store network to give team members time to rest. Effective tomorrow and for an indeterminate period, all SAQ stores will be closed on Sundays and will reopen their doors to customers at noon on Mondays. Monday mornings will be devoted to cleaning and sanitizing the stores and restocking the shelves so that team members will be ready to start serving customers again.

    For SAQ president and chief executive officer Catherine Dagenais, this exceptional measure is essential. “Our extraordinary teams have been giving their all for several days under difficult and trying circumstances. I thank them from the bottom of my heart. It is now time for them to rest and be with their families. The demand on our operations in recent days shows us just how important the SAQ is in customers’ daily lives, especially during the current situation. Our employees are key to keeping our business up and running and their health is a top priority.”

    A temporary measure that enables the SAQ to address to the situation as it currently stands, the new schedule will be regularly reviewed as the situation evolves. In the meantime, the SAQ is counting on customers’ cooperation limiting in-store traffic as much as possible and following all Public Health guidelines. Customers who have recently returned from abroad, who exhibit flu-like symptoms or who have tested positive for COVID-10 should refrain from visiting stores.

    Shopping online remains the best option

    Online sales through SAQ.COM or the mobile app remain available to the public. Delivery via Canada Post also remains available. In addition, all delivery fees will be donated to Food Banks of Quebec. Please note, however, that delivery times may be significantly longer than usual due to the sharp increase in demand.

    All prevention measures already implemented in the SAQ store network remain in effect. The SAQ has earlier reduced its opening hours, with stores opening no earlier than 10 a.m. and closing no later than 6 p.m.

  • March 18, 2020 | The SAQ answers the call of Food Banks of Québec - A message from Catherine Dagenais, President and CEO of the SAQ

    Dear customers (Dear members),

    Here at the SAQ, we were deeply concerned after food banks across the country raised alarm bells. The exceptional circumstances we are all currently going through require that we stick together and show solidarity. That’s why today we’re giving $1 million to Food Banks of Québec (FBQ). We want to support Quebecers facing precarious and unpredictable situations due to the COVID-19 pandemic. We’d like to invite you to join us and help the food banks by making an online donation on the FBQ website.

    We’ve been a proud partner of Food Banks of Québec for 11 years, and we believe it’s important to act now, when the need is particularly desperate and when things are so uncertain. You have always displayed great generosity during our annual SAQ X FBQ campaigns, and we invite you to do the same now.

    Moreover, until further notice, the SAQ will donate the $12 home-delivery fees for each online order on saq.com to the FBQ network.

    New in-store measures

    As of today, we are adopting new preventive measures in our stores to continue serving you during this difficult time—because your health and safety and that of our employees remains our number-one priority.

    • Business hours have been revised so that stores open no earlier than 10 a.m. and close no later than 6 p.m. Please visit saq.com to see the hours of the store nearest you.
    • As a preventive hygiene measure, customers can no longer pay with cash. Only credit and debit cards will be accepted, and they—along with the Inspire card—must be handled by the customers themselves.
    • In-store traffic is limited from now on, depending on the banner, in order to comply with social distancing directives issued by public health authorities that stipulate that everyone remain at least 1 metre apart (this applies to both customers and employees, and both in line and elsewhere in the store).
      • SAQ and Express: 10 customers maximum
      • Sélection: 20 customers maximum
      • Dépôt: Maximum 50 customers at the Marché Central and Québec City locations, and 35 customers at all others.

    These measures will remain in effect until further notice. We ask that you respect these measures, and we’re counting on your understanding and collaboration to allow our employees to properly apply the public health directives. And thank you again for your trust.

    Catherine Dagenais President and CEO

  • March 18, 2020 | The SAQ responds to call from Food Banks of Quebec

    Montreal, March 18, 2020 – Answering a cry for help from the country’s food banks, the SAQ is donating $1 million to Food Banks of Quebec (FBQ). The move is in support of Quebecers who find themselves in dire and unforeseen circumstances due to the COVID-19 pandemic. The SAQ is also encouraging customers to join the effort to support food banks by making a donation online through the FBQ website.

    For SAQ president and chief executive officer Catherine Dagenais, the exceptional situation we are all experiencing requires us to pull together and show solidarity with one another.

    “Today, more than ever, the SAQ is intent on supporting Quebecers,” Ms. Dagenais says. “We have partnered with Food Banks of Quebec for more than a decade now and believe it is important to take action today, when needs are especially pressing and we have entered a period of great uncertainty. During our annual SAQ X FBQ fundraising campaigns, customers have always responded to our call with generosity. We encourage them to do the same now.”

    $12 delivery fee remitted to the FBQ

    Beginning today and until further notice, the SAQ will also give to the FBQ the $12 delivery fee it collects for every order submitted online on SAQ.COM.

    New measures in stores

    Effective immediately, the SAQ is adopting new prevention measures in its stores.

    • Opening hours have changed. Stores may now open no earlier than 10 a.m. and close no later than 6 p.m.
    • As a preventive hygiene measure, customers are no longer allowed to pay with cash. Debit and credit cards are the only forms of payment accepted. In addition, all cards, including Inspire cards, must be handled only by the customer.
    • Traffic in stores is being limited on a banner-by-banner basis. This is to ensure compliance with Public Health’s social distancing guidelines, which recommend that customers and employees maintain a distance of at least 1 metre between them (in queues or elsewhere in the store).
      • SAQ and Express: maximum of 10 customers
      • Sélection: maximum of 20 customers
      • Dépôt: maximum of 50 customers for the Marché Central and Quebec City stores and 35 customers for all other stores.

    Providing a safe working and shopping environment to employees and customers remains the SAQ’s top priority. These measures will remain in effect until further notice.

  • March 17, 2020 | Coming together in the face of COVID-19 : A message from Catherine Dagenais, President and CEO of the SAQ

    Montreal, March 17, 2020

    Dear clients and members,

    In this difficult period of uncertainty, we know that every one of you is growing increasingly concerned about the COVID-19 virus. Rest assured that we stand together and that all our stores have implemented strict prevention measures that will allow our team to continue serving you. Our top priority remains the health of our employees and clients.

    This situation is quickly evolving and every day we are faced with new challenges. Despite this, employees in our stores and distribution centres are doing everything they can to make sure the products you are looking for are available and that our customer service meets your expectations. We want to thank them for their hard work and dedication. They share your concerns for their own health and the health of their loved ones.

    To help you continue purchasing your products with complete peace of mind, we are asking all our employees and clients to follow the guidelines issued by public health officials. If you are currently in preventive isolation or if you are experiencing flu-like symptoms, please purchase your products online on SAQ.COM or on the mobile app instead of in store. We will do everything we can to make sure you receive your items as quickly as possible.

    In addition to no longer offering samples in our stores, our employees must all follow these preventive measures:

    • They must wash their hands at least every 30 minutes, no matter how many clients are in the store.
    • They will regularly clean cash counters, client screens, terminals, phones, payment terminals, baskets, and other surfaces.
    • They will make sure only a certain number of clients will be permitted in the store at once. This will allow everyone to keep a safe distance from each other.
    • They will avoid touching payment cards, Inspire cards, or clients’ phones and will ask you to handle these yourself.
    • They will invite clients to pay by card (debit, credit) in order to minimize the handling of cash.
    • They will reduce car service. If necessary, employees will place boxes in your open trunk instead of your passenger compartment.
    • They will ask clients who are showing visible flu-like symptoms or who openly state they are in voluntary isolation to leave the store and to purchase their products on SAQ.COM.

    We are aware that preventive measures may cause clients to wait longer at checkout or might require us to temporarily restrict access to the store if we are not able to enforce social distance standards. We ask everyone to comply with these measures and we are counting on your collaboration to help our employees enforce the guidelines issued by public health officials.

    By working together, we can make a difference. Thank you for your continued trust.

    Catherine Dagenais, President

  • March 13th, 2020 | COVID-19: Risk mitigation measures at the SAQ

    Montreal, March 13, 2020 – The Société des alcools du Québec (SAQ) is sensitive to Quebecers’ growing concerns about the novel coronavirus (COVID-19) and has implemented measures aimed at minimizing the health risks for employees and customers and ensuring a safe working and shopping environment. The SAQ’s senior management has set up a dedicated committee that meets daily to assess the level of risk associated with COVID-19 and make sure the appropriate procedures have been implemented and explained to employees and customers.

    In-store measures

    Effective immediately, the SAQ will not hold tastings of any kind in its store network until the pandemic is over. This covers tastings for customers and well as employee tastings with industry representatives.

    The SAQ has also implemented additional sanitary measures, including:

    • More frequent cleaning of its stores, especially the Inspire touch-screen terminals and payment terminals;
    • Making antiviral products, such as hand sanitizers, available to employees and customers;
    • Regularly reminding all employees of the hygiene practices they should adopt to avoid transmitting the virus, in particular frequent hand-washing.

    As a precaution, the SAQ has asked all its employees, including store employees, who have travelled abroad in the last two weeks to stay at home after returning. They will be paid for the 14-day self-isolation period. Similarly, the SAQ encourages customers who have recently travelled abroad or are experiencing flu-like symptoms to do their shopping online on SAQ.com or via the mobile app instead of at a store.

    SAQ Inspire and SAQ Signature events cancelled

    In accordance with the recommendations issued yesterday by the Quebec government and to avoid unnecessary gatherings, the SAQ is cancelling or postponing all events for SAQ Inspire and SAQ Signature customers through the end of May. The impacted customers will be contacted with the cancellation details as soon as possible.

    Impact on supply

    At this point, the SAQ does not anticipate any product supply problems in its stores. The Category Management team is in constant contact with producers around the globe to stay informed of the latest developments. The SAQ also notes that, according to Health Canada, products from countries experiencing a COVID-19 outbreak do not pose a particular risk.

    Employee health and well-being

    Our employees are essential to our continued operation and their health is our top concern. That is why the SAQ has issued the following additional guidelines, which remain in effect until further notice:

    • All employees who can do so are encouraged to work from home;
    • All business meetings with agents, suppliers and other visitors will be by videoconferencing or telephone;
    • In addition to cancelling all business travel by employees, the SAQ recommends that employees cancel any personal travel abroad they may have planned through April 30.