Podcast

How to adapt to customers’ changing needs and plot our way though demographic shifts and an unstable economy while incorporating new concepts for satisfying our customers? That’s the question we put to Isabelle Dufour, the SAQ’s Vice-President, Sales Network Operations, and Carl Boutet, retail industry and consumer science expert, professor, speaker and columnist.

He enjoys meeting people, visiting winemakers, attending tastings and seizing every opportunity to talk wine with other enthusiasts. You’ve heard him on radio and television for several years now, and his wine suggestions are as prized as Taylor Swift tickets! Listen to our in-depth interview with Philippe Lapeyrie.

How do the SAQ’s internal investigations help identify vulnerabilities and protect its human, physical and financial resources? That is what we explore in this podcast featuring Isabelle Bergevin and Ian St-Armand from the SAQ’s Governance, Security and Investigations Department.

For centuries, glass bottles with cork stoppers were an unbeatable combination. Wine containers have been changing in recent years however. Updated glass bottles, of course, but also multilayer containers, plastic bottles, cans, lightweight glass and more. Sous le bouchon takes a look at the issue with expert journalists Fabien Humbert and Rémy Charest.

Tequila, mezcal, Japanese whisky and Eastern European wines… Sous le bouchon presents its latest episode on trends, a topic we return to each year. Listen in as our two experts – Marie-Hélène Boisvert, a wine stewardship instructor and freelancer working with the SAQ’s social media team, and Patrick Tousignant, manager of the Sutton SAQ Store and producer-host of the Découvrir les distilleries du Québec podcast - discuss the subject.

What exactly is a wine, beer and spirits importation agency in Quebec? How do they make it possible for locals to have access to a diversified, high-quality offer of products from around the globe? Joining us are Francis Martin and Catherine Lessard.

Outstanding winemaker Miguel Torres is very concerned about climate change. Listen to him discuss the impacts of climate change on grape farming and the actions he’s taking to adapt to it and to encourage environmentally responsible winegrowing.

As different as they are refreshing, Quebec ciders offer something for everyone. Sous le bouchon invites you to listen to two proudly local producers: Marc-Antoine Lasnier, managing director at Cidrerie Milton and chair of the Association des Producteurs de cidre du Québec, and Matthiew Quinn from La Capsule Temporelle.

Sous le bouchon presents a lively interview led by journalist and columnist Anne-Lovely Étienne. Our guest is sommelier, speaker and accomplished business woman Jessica Harnois. Learn about the unusual career path of this sommelier whose influence extends beyond our borders.

Wine tourism is the happy marriage between touring and wine. A chat with Charles-Henri de Coussergues from l’ Orpailleur, one of the first winemakers to open their winery’s doors to the public, and Odette Chaput, general manager of Terroir et saveurs du Québec, an organization that promotes gourmet tourism in the province.

In Quebec, we’re beginning to see a younger generation of winemakers take over the wineries their parents built. Listen to members of the Quirion-Du Temple and De Coussergues families tell us their stories in the first part of this chat with two pillars of Quebec wine-making and their daughters who are diving head first into the business.

What makes customer service exceptional? Joined by two wine advisors, Marika Milo and Mariève Côté, we explore how advisors work with their customers and colleagues to provide excellent in-store service.