Episode 9 | A passion for advising customers in-store

How do the SAQ’s internal investigations help identify vulnerabilities and protect its human, physical and financial resources? That is what we explore in this podcast featuring Isabelle Bergevin and Ian St-Armand from the SAQ’s Governance, Security and Investigations Department.

For centuries, glass bottles with cork stoppers were an unbeatable combination. Wine containers have been changing in recent years however. Updated glass bottles, of course, but also multilayer containers, plastic bottles, cans, lightweight glass and more. Sous le bouchon takes a look at the issue with expert journalists Fabien Humbert and Rémy Charest.

Tequila, mezcal, Japanese whisky and Eastern European wines… Sous le bouchon presents its latest episode on trends, a topic we return to each year. Listen in as our two experts – Marie-Hélène Boisvert, a wine stewardship instructor and freelancer working with the SAQ’s social media team, and Patrick Tousignant, manager of the Sutton SAQ Store and producer-host of the Découvrir les distilleries du Québec podcast - discuss the subject.

Are you available to work in-store? You enjoy working in a team? Do you care about customer service and like to go above and beyond the customer's needs? Curious to learn more about our products?

From cashier to manager, Jacqueline Cloutier discovered a love for wine that she passed on to her son through good bottles and travel. Today, her grandson takes on the family torch as an expert in spirits. Portrait of a passionate family.

Michel Leblanc has been working at the SAQ Cap-aux-Meules store for 42 years. Nothing gets by the store manager — one of 15 employees with the most seniority in the Crown corporation network.